Client services occupations Work, Jobs in Ridingmill, Nbl (with Salaries)

Client Success Advisor
I T C Service Ltd —Hebburn
- £27,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
Sea Logistics Customer Care Specialist
Kuehne+Nagel —Newcastle upon Tyne
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
Customer Account Executive
REFLEX LABELS LIMITED —Newcastle upon Tyne
- Full-time
- Communication skills
Junior Service Delivery Manager
Ericsson —Hexham
- Computer Science
- Engineering
- English
Customer Account Co-ordinator
EPICURIUM LTD —Consett
- £26,500 - £28,750 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
1d
Client Partner
Cargo Creative Ltd —North Shields
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Free parking
- Work from home
Quick apply
3d
Junior Service Delivery Manager
Ericsson —Newcastle upon Tyne
- Computer Science
- Engineering
- English
Customer Success Advisor (Education)
LexiaUK —Gateshead
- £25,950 a year
- 8 hour shift
- Remote
- Microsoft Powerpoint
- Microsoft Office
- Bachelor's degree
- Store discount
- Employee discount
Quick apply
10d
Customer Service Representative
TT Electronics plc —Bedlington
- Full-time
- Sales
- Customer service
- Data entry
- Annual leave
- Employee assistance programme
8d
Customer Success Consultant
Sage —Newcastle upon Tyne
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
After Sales Admin Co-ordinator
Nirvana Europe Ltd —Wallsend
- From £23,958 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Free parking
Quick apply
3d
B2B Support Coordinator - Customer Service - Medical Cannabis
Curaleaf International —Sunderland
- Full-time
- Customer service
- Microsoft Office
- Life insurance
Quick apply
Service Account Manager
Aspire Technology Solutions —Gateshead
- £27,000 - £40,000 a year
- Full-time
- Analysis skills
- Travel
- IT
- Free parking
- Annual leave
Quick apply
12d
Customer Success Manager
Mindbody —Newcastle upon Tyne
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
5d

Related jobs to explore

Based on your search for client services occupations

Apprentice Simulation Technician
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
The post holder will be able to provide technical expertise and support for all simulation activities within the simulation centre.
£15,600 a year
Consultant Ophthalmologist - Glaucoma
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made…
£113,565 - £150,569 a year
12d

I want to receive the latest job alerts for client services occupations in ridingmill, nbl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services occupations jobs near ridingmill, nbl

Customer Service Representative jobs in Sunderland

Account Executive jobs in Newcastle Upon Tyne

Customer Success Manager jobs in Gateshead

Account Manager jobs in Gateshead

Customer Success Manager jobs in Newcastle Upon Tyne

Junior Service Delivery Manager jobs in Bristol

Junior Service Delivery Manager jobs in London

Customer Service jobs in Exeter

Junior Service Delivery Manager jobs in Manchester

Hybrid Customer Service Job jobs in London

Civil Service No Experience Required jobs in Liverpool

Pharmacy Delivery jobs in Doncaster

Customer Care Specialist jobs in Bristol

Customer Care Specialist jobs in Telford

Customer Care Specialist jobs in Preston

Customer Service Manager jobs in Manchester

Customer Success jobs in London

Customer Care Specialist jobs in Birmingham

Health Social Care Teaching jobs in London

Client Advisor jobs in Pontypool

Client Success Advisor

I T C Service Ltd
Hebburn

Quick apply

Job details

Permanent | Full-time
£27,500 - £28,500 a year

Benefits

Cycle to work scheme
Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Microsoft Word
ConnectWise
Driving Licence
Microsoft Outlook
Customer service
English
IT
Communication skills

Full job description

Client Success Team: Positively Engaging and Delighting Clients

At the heart of our Client Success team we commit to positively engage and delight our customers. Our team achieves this by empathising with our clients, taking the time to understand their IT requirements and the context behind their support needs. We ensure that expectations are agreed upon in a positive manner, reassuring our clients that we will take ownership of their IT incidents and requests. This approach not only fosters trust but also ensures that our clients feel valued and heard. We act with Integrity, to gain Trust and we Communicate well to deliver exceptional levels of Service… ITCS.

Job Purpose:

The Client Success team acts as the first point of contact for client’s wanting to raise support incidents and requests. They are instrumental in setting the tone for our client relationships and are responsible for monitoring the delivery of high-quality customer service. Our Client Success Advisors work to ensure that exceptional levels of client satisfaction are achieved and maintained through a client centric approach and optimal effective use of our internal resources.

This role involves maintaining client satisfaction, contributing to an efficient team and continuously improving processes to meet service standards and SLA’s. They ensure the accurate recording of information and work closely with all teams to ensure seamless, consistent and effective service delivery.

Main Duties and Responsibilities:

Work collaboratively to dispatch service tickets in a timely manner.
Provide high quality customer service to ensure the smooth flow of support tickets.
Manage and escalate complaints effectively.
Coordinate with other departments to resolve customer issues.
Manage and update CRM systems with customer details / updates.
Engage regularly with clients to address ongoing concerns, provide value and build trust.
Maintain consistent client communication.
Observe performance of the team and give detailed statistical feedback.
Use data to measure productivity and goal achievement.
Use data to inform planning.
Report to management and make suggestions for improvements.
Collaborate with management to set and align Key Performance Indicators (KPIs).
Work closely with all departments to meet/exceed targets.
Fully utilise ITC’s tools, such as Microsoft 365, ConnectWise PSA / Manage.
Act with integrity and trust in all interactions with clients, prospects and team members.
Tailor communication styles to suit different clients while upholding ITC’s commitment to excellent service.
Demonstrate flexibility, resilience, and a process-driven approach in all activities

Skills and Experience

Knowledge of the IT sector best practices and MSP operations.
Strong client-facing and communication skills, written and verbal.
Positive and energetic attitude.
Customer service-oriented with a focus on exceeding expectations.
Resilient and adaptable under pressure with the ability to prioritise.
Passionate about contributing to team success.
Excellent interpersonal skills for building a strong rapport with clients and colleagues.
Work experience in a fast-paced customer service role.

Working Arrangements

The position is based out of ITC Service’s head office in Hebburn. The normal hours of employment will be 40 Hours per week, 08:00 – 17:00, Monday to Friday, during which one hour may be taken for lunch.

It is expected that the successful candidate will be able to accommodate changes to their working hours from time to time as required.

If you want to apply and think you have the relevant skills please complete this questionnaire, if successful we will be in touch!

https://eu-west-1.protection.sophos.com/?d=harrisonassessments.com&u=aHR0cHM6Ly9zdXJ2ZXkuaGFycmlzb25hc3Nlc3NtZW50cy5jb20vYnY0cS1zZWhyLWRhbXI=&i=NWRmMGU0ZjVmNDFlMDAwZGE3NGRmNmRk&t=Q0s3a0lsdEJFWURPTGF0bUxTNFhGRUpXc0JkNkNxMWhNcDM3SkVSM0pnQT0=&h=e81a4607dfcf4672848bd0d6d18a3a32&s=AVNPUEhUT0NFTkNSWVBUSVb4Q78R6scJt950UJPWe1SQ4IogzRC5Zh4NgT1IBIqhWA

Job Types: Full-time, Permanent

Pay: £27,500.00-£28,500.00 per year

Benefits:

Company events
Cycle to work scheme
Life insurance
On-site parking
Private medical insurance

Ability to commute/relocate:

Hebburn NE31 2EX: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Licence/Certification:

Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in ridingmill, nbl

Client Success Advisor

Sea Logistics Customer Care Specialist

Customer Account Executive

Junior Service Delivery Manager

Customer Account Co-ordinator

Client Partner

Junior Service Delivery Manager

Customer Success Advisor (Education)

Customer Service Representative

Customer Success Consultant

After Sales Admin Co-ordinator

B2B Support Coordinator - Customer Service - Medical Cannabis

Service Account Manager

Customer Success Manager

Related jobs to explore

I want to receive the latest job alerts for client services occupations in ridingmill, nbl

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected