Customer service & operations analyst Work, Jobs in Thurmaston, Lec (with Salaries)

Supply Planner
Cromwell —Leicester
- Full-time
- Analysis skills
- Power tools
- Communication skills
- Annual leave
- Sick pay
Pricing Analyst
Gallagher Bassett —Meadows
- £57,000 - £111,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Flexible schedule
Business systems analyst
TESTQ Technologies —Leicester
- £33,400 - £45,000 a year
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
Quick apply
3d
Digital Business Analyst
Cromwell —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
Lead Debt Recovery Performance Analyst
Equifax —Nottingham
- Full-time
- Google Suite
- Databases
- Maths
- Sick pay
Business Analyst Road Logistics
Kuehne+Nagel —Kegworth
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
1d
Senior Analyst - Product Analytics Enablement
Dunelm —Leicester
- Analysis skills
- Mentoring
- Communication skills
Property Business Insight Analyst
Orbit Group —Coventry
- £38,238 - £46,736 a year
- Analysis skills
- Leadership
6d
Payroll Analyst
MHR INTERNATIONAL UK LIMITED —Ruddington
- Human resources
- Communication skills
- Employee discount
- Referral programme
Senior Financial Analyst
Gallagher Bassett —Meadows
- Full-time
- Analysis skills
- Bachelor's degree
- Accounting
- Flexible schedule
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Principal Financial Planning & Reporting Analyst
NHS Supply Chain —Nottingham
- £56,476 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Employee assistance programme
- Life insurance
Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Senior DevOps Engineer
NEXT —Leicester
- £66,600 - £73,800 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Solution Architect - Retail & Supply Chain
Boots —Nottingham
- Full-time
- In-person
- Employee assistance programme
- Employee discount
Finance Analyst - 6M Fixed Term Contract
Topps Tiles —Leicester
- Analysis skills
- Communication skills
- Analytics
- Free parking
- Employee discount
9d
Solution Architect – Healthcare Domain (.NET / Java) with Azure
UST —Nottingham
- Hybrid work
- Azure
- Java
- APIs
Quick apply
Senior Software Engineer
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- C++
- Mentoring
Billing Analyst
Stadia Group Limited —Enderby
- £26,000 - £29,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Health & wellbeing programme
Quick apply
Integration Analyst
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Computer Science
- Customer service
- Java

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customer service & operations analyst jobs near thurmaston, lec

Supply Planner

Cromwell -
Leicester

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Sick pay

Qualifications

Analysis skills
Power tools
Communication skills
Negotiation

Full job description

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

The role of the supply planner is to deliver high levels of stock availability to our customers, manage supplier performance and work cross functionally to continuously improve inventory management processes. Each Supply Planner will plan their inventory availability in line with customer orders.

What’s in it for you?

Competitive Salary
Company Bonus
Competitive annual leave allowance with annual purchase scheme
Group Personal Pension
Company Funded Healthcare Cash Plan
Commitment to employee development plans
24/7 Wellbeing and Employee Support
Cycle to work scheme

Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

What will you do on a normal day?

Plan and assign activities based on customer demand ensuring balancing supply, inventory and supplier production capacity to the targeted Line Fill Rate.
Manage the correct parameters for order placement, which includes stock balancing between branches & 81.
To manage and address poor performance/behavioural/absenteeism issues to a satisfactory conclusion.
Purchase non-re-orderable products for branch/customer back orders within pre-agreed product ranges from group approved suppliers.
Vendor/ Supplier Management and Sales and Operational planning to enable and manage a selection of key supplier accounts and ensuring OTIF Performance and any other set objectives are at the required standard target.
Working with cross functional teams to identify opportunities for stock vs cost optimisation.
Contact with Vendors / Suppliers to resolve any non-conformances/ discrepancies within agreed SLAs.
Establish and maintain good networking relationships with the suppliers to ensure implementation and delivery of the above.
Support the business in mitigating excess inventory whilst keeping within the Company’s stocking policies and returning stock to suppliers where agreements are stipulated.
Assists in assigned projects, within the project management guidelines
Support other areas of the WDC/Group where appropriate to ultimately ensure a seamless service to the customer.
Signals and identifies shortcomings in current procedures, processes and tools and implements new alternatives where needed.

Key Relationships

HOI & Director of Inventory * when required
Senior Supply Planner
Inventory Analysts
Category Management
Supplier Commercial Management
Accounts Payable
Inbound DC
Branches
Vendors / Suppliers
Customer Services
Compliance

What are we looking for?

Experience and Knowledge:

Good understanding of inventory management principles and practices

Experience in Vendor / supplier management. Including International Vendor Management (VMI) Ideally 2-3 years’ experience.
The ability to effectively build and manage the vendor / supplier relationship to deliver results and contribute to vendor optimisation which supports the Cromwell Growth Strategy.

Understanding of the market and the distribution industry.
Commercial skills which can interpret and communicate financial impact, demonstrating an understanding of the total cost of acquisition.

Essential Qualifications & Skills:.

Confidence to make decisions and deliver at pace.
Ability to demonstrate customer-oriented thinking.
Strong communication skills with the ability to build networks and effectively manage stakeholders, both internally across the business and externally.
Strong challenging, collaboration and influencing skills.
Demonstration of taking ownership and accountability by being proactive in driving action.
Ability to interpret data and reports and provide clear analytics/recommendations.
Strong negotiation skills.
Sound financial and analytical skills.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Leicester (Head Office)

65 Chartwell Drive, Wigston, Leics, UK, LE18 2FS

Location:

Leicester (Head Office)
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

customer service & operations analyst jobs in thurmaston, lec

Supply Planner

Pricing Analyst

Business systems analyst

Digital Business Analyst

Lead Debt Recovery Performance Analyst

Business Analyst Road Logistics

Senior Analyst - Product Analytics Enablement

Property Business Insight Analyst

Payroll Analyst

Senior Financial Analyst

Desktop Support Analyst - Derby

Principal Financial Planning & Reporting Analyst

Second Line Analyst

Senior DevOps Engineer

Solution Architect - Retail & Supply Chain

Finance Analyst - 6M Fixed Term Contract

Solution Architect – Healthcare Domain (.NET / Java) with Azure

Senior Software Engineer

Billing Analyst

Integration Analyst