Senior application support consultant Work, Jobs in Willen, Bkm (with Salaries)

Senior ServiceNow Consultant
Technosys Limited —Chesham
- Business development
- Team management
- Leadership
Senior Pain Clinician
Cora Health —Milton Keynes
- £34,724 - £43,445 a year
- Full-time
- Hybrid work
- Care plans
- Employee assistance programme
Geoarchaeology Supervisor / Officer / Senior Officer
Cotswold Archaeology —Milton Keynes
- £32,977 - £43,792 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Transport Officer/Senior Transport Officer
North Hertfordshire District Council —Letchworth
- £39,522 - £50,383 a year
- Call to connect
- Hybrid work
- Flexible schedule
Atlassian Jira & Confluence Administrator / Technical Lead
in-tech group Ltd —Stevenage
- Full-time
- Analysis skills
- APIs
- In-person
Quick apply
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
Salmonella Typing Lead (ID 4668)
Animal and Plant Health Agency —Woodham
- £38,795 a year
- Overtime
- Doctoral degree
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
7d
Senior Solution Consultant – Battery Recycling
Smiths Detection —Hemel Hempstead
- Full-time
- Sales
- Engineering
- System design
Quick apply
Facilities Co-ordinator (3 days/15 hours per week)
APEM —Letchworth
- Organisational skills
- Communication skills
- Annual leave
Senior Consultant / Consultant - Geospatial and Data Analytics
Steer —Hemel Hempstead
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
6d
IT Manager
turn IT on —Aylesbury
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
Asbestos Manager (12m FTC)
SettleParadigm —Letchworth
- £71,708 a year
- Full-time
- Continuous improvement
- Communication skills
- Free parking
Quick apply
Senior / Principal Engineer
Pell Frischmann —Luton
- Full-time
- Hybrid work
- AutoCAD
- Management
- Analysis skills
Land Manager
Wates —Northampton
- Negotiation
Senior Consultant - Sports & Major Events
Steer —Hemel Hempstead
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Commercial Manager
Wates —Milton Keynes
- Team management
- Mentoring
- Contracts
6d
Senior Project Manager - Rail and Roads
NBCUniversal —Bedford
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
Development Clinical Psychologist (Development to Senior)
Nouvita —Baldock
- £50,000 - £55,000 a year
- Full-time
- Doctoral degree
- Hospital
- Research
- Free parking
- Annual leave
Technical Manager
Wates —Northampton
- Organisational skills
- Leadership
11d
Safeguarding Divisional Lead
Bright Horizons —Northampton
- From £43,000 a year
- Full-time
- Travel
- Employee discount
Quick apply
4d

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Senior ServiceNow Consultant

Technosys Limited -
Chesham

Apply Now

Job details

Permanent

Qualifications

ITIL Certification
Client engagement
Requirement elicitation
IT team management
IT service management
Business analysis
Business development
Team management
ServiceNow
Information technology team management
Business requirements
Solution architecture
SaaS
Leadership
Communication skills

Full job description

ServiceNow certified implementer is required to assess client critical business challenges and develop formal recommendations that help the client achieve objectives using sound industry leading strategies. The key focus of this role will be on IT Service Management, and the configuration and customisation of Service Management tools (particularly ServiceNow) to support its effective and efficient execution.

The key here is to ensure that the tool is configured, customised and used in the right way to:

Add maximum value within the ITIL v3 service management context, and
Be a sustainable and supportable configuration which maximises the benefits of the SaaS model.

Operationally accountable for the outcome of own engagements, and acts as a lead consultant on both Advisory and Technical solution engagements which require a team of multiple consultants. Works in a professional manner to represent to the client at a senior level, and to deliver high customer satisfaction by completing project responsibilities to a high quality, on time and to budget.

Responsibilities

Assemble information to determine, document and agree customer requirements.
Plan and manage IT Service Management tools and process discovery activities, conduct executive scans and strategic assessments, analyse and report findings and make recommendations.
Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice.
Identify opportunities to drive more value from an organization’s IT strategy by targeting areas which contribute to improved business performance and innovation.
Work collaboratively with clients, up to and including CIO level, to develop and execute solution strategies that support organizational direction.
Architect ServiceNow solutions to support best practice processes needed to deliver business requirements.
Deliver advisory services centred on ServiceNow configuration optimisation for performance and capability.
Manage engagements and ensure continuity for customer from pre-sales to delivery.
Identify additional business opportunities resulting from CBC-ITIS engagements.
Actively develop practice IP, points of view, publish white papers and speak in specific practice industry forums.

Key skills and Experience

ITIL V3 certified (minimum foundation level)
Certified ServiceNow Implementer
Service Management best practices
Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events

Excellent Consulting Skills

Requirements gathering and problem solving methods
Communication and presentation skills
Client management
Capability to support the sales team to identify and develop business opportunities, within the existing work scope
Plan and manage discovery/assessment activities for consulting engagements/teams
Detailed knowledge and experience of ServiceNow at an architectural level
Knowledge of other ITSM tools at a similar level would be an advantage
Design, development and deployment best practices for the ServiceNow platform and similar ITSM toolsets
Technical design of cost-effective service management solutions
Integration of ServiceNow with other ITSM-related toolsets (e.g. event monitoring)
Creation of functional specifications for ServiceNow configuration and customisations needed to deliver defined requirements

ServiceNow Technical Skills

ServiceNow for custom Application Development
Create and modify workflows

External Client-Facing Consulting Experience, including

Gathering requirements, problem solving and making recommendations
Track record in mid-sized and Fortune 1000 customer environments

Demonstrated Success – Consulting Context

Developing and delivering solutions.
Achievement of high level of Customer Satisfaction on consulting engagements.

Broad IT Experience, Including

Full development lifecycle (requirements, design, build, test, deploy, support)
IT service delivery management experience
Demonstrable thought leadership, through authorship (or participation in) white papers or presentation at conferences.
Team leading and/or management, including team planning, prioritizing & goal setting
Identification and exploitation of opportunities to drive more value from an organization’s IT strategy by targeting areas which contribute to improved business performance and innovation
Working collaboratively with clients to develop and execute solution strategies to support organizational direction
Architecting Service Management tools and process implementations as solutions to business requirements.

To apply please send your CV to [email protected] or simply contact us and one of our team members will call you for a friendly chat.

Apply Now

Refine Your Search

senior application support consultant jobs in willen, bkm

Senior ServiceNow Consultant

Senior Pain Clinician

Geoarchaeology Supervisor / Officer / Senior Officer

Transport Officer/Senior Transport Officer

Atlassian Jira & Confluence Administrator / Technical Lead

Head Of Restart Programme

Salmonella Typing Lead (ID 4668)

Senior Solution Consultant – Battery Recycling

Facilities Co-ordinator (3 days/15 hours per week)

Senior Consultant / Consultant - Geospatial and Data Analytics

IT Manager

Asbestos Manager (12m FTC)

Senior / Principal Engineer

Land Manager

Senior Consultant - Sports & Major Events

Commercial Manager

Senior Project Manager - Rail and Roads

Development Clinical Psychologist (Development to Senior)

Technical Manager

Safeguarding Divisional Lead

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Responsibilities

Key skills and Experience

Excellent Consulting Skills

ServiceNow Technical Skills

External Client-Facing Consulting Experience, including

Demonstrated Success – Consulting Context

Broad IT Experience, Including

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