Technology management occupations Work, Jobs in Bampton, Oxf (with Salaries)

IT Service Management Analyst
hireful —Banbury
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
Quick apply
3d
IT Project Manager
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager IT Service Management
Nationwide Building Society —Swindon
- £90,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Banking
6d
Development Manager
Culvertech —Swindon
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Free parking
Quick apply
11d
IT Project Manager
English Heritage —Swindon
- From £48,245 a year
- Call to connect
- Employee assistance programme
- Employee discount
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
IT Asset & Service Delivery Coordinator
Oxford Nanopore Technologies —Oxford
- Full-time
- Communication skills
9d
Deputy Director of Data Technology
UK Research and Innovation —Swindon
- £86,731 - £96,368 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
8d
Solution Owner
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Product Manager (Platform)
VoCoVo —Chipping Norton
- £60,000 - £65,000 a year
- Hybrid work
- Presentation skills
- Product management
- Travel
- Employee assistance programme
- Sick pay
Operations Project Manager
Infinitesima —Abingdon
- £59,000 - £70,000 a year
- Hybrid work
- PMP
- Continuous improvement
- Leadership
Quick apply
9d
Senior Product Manager - bioinformatics (human genetics)
Oxford Nanopore Technologies —Oxford
- Full-time
- Product management
- Communication skills
Strategic Client Solution Lead
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
8d
Senior Product Manager
Taylor and Francis —Milton
- Full-time
- Hybrid work
- Product management
- Communication skills
- Annual leave
- Work from home
Quick apply
6d
AI Transformation Manager
English Heritage —Swindon
- From £68,173 a year
- Call to connect
- Analysis skills
- Travel
- SharePoint
- Employee assistance programme
- Employee discount
3d
Technical Project Manager
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Technical Service Engineer Manager
Nominet —Oxford
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Project Manager II
Elsevier —Oxford
- Full-time
- Data analysis skills
- Analysis skills
- Agile
- Flexible schedule
3d
Senior Technical Project Manager
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- PMP
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Technical Product Owner
Oxford University Press —Oxford
- Hybrid work
- Employee discount

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IT Service Management Analyst

hireful -
Banbury

Quick apply

Job details

Full-time
£40,000 - £45,000 a year
3 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
IT service management
Process improvement
Zendesk
ServiceNow
Customer support
Problem management
Customer interaction
Multidisciplinary collaboration
Help desk

Full job description

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on.

Location: Banbury - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc.

What you'll be doing

Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review (NOT fix; we have 1st through 3rd line support functions)
Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product.
Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards
Evolve the service management tooling - workflows, automations, reporting and engineering integrations
Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action
Coach first and second line agents on investigation, troubleshooting and customer communication

What you need to bring

3+ years in a senior support, service desk or ITSM role.
Working knowledge of ITIL Incident and Problem Management, applied pragmatically
Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing
A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources
Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders
Available for occasional weekend support rota

Why you'll love this job

Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment.
Join a business backed by fresh growth investment (Multiple millions....), with the scope to build something rather than maintain it
Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture

If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity.

Quick apply

Refine Your Search

technology management occupations jobs in bampton, oxf

IT Service Management Analyst

IT Project Manager

Senior Manager IT Service Management

Development Manager

IT Project Manager

IT Project Manager

IT Asset & Service Delivery Coordinator

Deputy Director of Data Technology

Solution Owner

Product Manager (Platform)

Operations Project Manager

Senior Product Manager - bioinformatics (human genetics)

Strategic Client Solution Lead

Senior Product Manager

AI Transformation Manager

Technical Project Manager

Technical Service Engineer Manager

Project Manager II

Senior Technical Project Manager

Technical Product Owner

I want to receive the latest job alerts for technology management occupations in bampton, oxf

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