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Train Service Manager (GPR)

Transport for Wales -
Cardiff

Apply Now

Job details

Qualifications

Stakeholder liaison
Multidisciplinary collaboration
Communication skills
Negotiation
Welsh

Full job description

The Role
To manage and optimise the allocation of train units and locomotive stock across a high-volume daily service (circa 1,040 weekday services and 135 units), ensuring efficient resource planning alongside agreed maintenance and examination programmes. The role is responsible for the real-time operational management of live train services across designated geographical areas (Mid & North Wales and South Wales/Marches), supporting the safe and reliable delivery of the timetable. Working as part of the Control function and reporting to the Duty Control Manager, the post holder contributes to the overall delivery of the train service.

Role responsibilities
Provision of rolling stock in accordance with the requirements of the timetable.
Delivery of the train fleet to depots/other agreed locations for maintenance, exam and repair to agreed timescales whilst maintaining Genius integrity.
Management of in-service unit defects and failures, coordinating fitting staff responses with Maintenance Controllers and depots, arranging replacements or set swaps as needed, and ensuring clear communication across all parties

Real-time monitoring of train operations within designated areas, delivering decisive and coordinated interventions with internal teams (traincrew, fleet) and external partners (Network Rail) to minimise delays and maximise service performance

Continual requirement to analyse different problems balancing the needs of the train service with that of the need to maintain the train

Who we're looking for
Ability to problem solve efficiently

Comfortable in a high-pressure environment

Excellent communication skills

Effective influencing and negotiation skills

Proven understanding of Railway operating procedures

Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Apply Now

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