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Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa

mytheresa.com -
London

Apply Now

Job details

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

English
Customer relationship management
Communication skills

Full job description

London Strand

Personal Shopping & Client Relations

Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.

WHAT YOU WILL DO

Strong expertise in menswear, with a solid understanding of menswear products, trends, fit, and styling.
Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships
Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests

WHO YOU ARE

3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce
Passionate about delivering exceptional customer service with a proactive, hands-on mindset
Strong affinity for fashion, luxury, lifestyle trends, and digital technology
Sales-driven, entrepreneurial, and motivated to exceed targets
Innovative, creative, and confident in building personalized customer experiences
Highly organized, detail-oriented, and tech-savvy with excellent communication skills
Fluent in English, both written and spoken; additional languages are a plus

WHAT WE OFFER

30% staff discount on mytheresa.com
Private Medical Insurance
Family Friendly Policies
Access to Wellhub
28 days of holiday p.a.
Mobile office with up to 20% of your total contracted hours (job and position permitting)
Workplace pension plan
Language classes

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid

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