Participant Work, Jobs in Bampton, Oxf (with Salaries)

Customer Support Specialist
MyGraduationClip Ltd —Carterton
- £15 - £18 an hour
- Part-time
- Hybrid work
- Google Suite
- English
- Continuous improvement
- Health & wellbeing programme
- Gym membership
Quick apply
2d
Tour Guide
Royal Heritage Tours —Oxford
- £17 - £51 an hour
- Bilingual
- Customer service
- Public speaking
- Flexitime
- Referral programme
Quick apply
Primary School Sports / PE Coach
Little Musketeers —Oxford
- £30 - £40 an hour
- Part-time
- Research
- Experience working with children
- Driving
Quick apply
9d
Clinical Research Trials Assistant
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- Microsoft Word
- Doctoral degree
- University
- Annual leave
Level 1/2 Gymnastics Coach positions available
North Oxford Gymnastics Ltd —Witney
- £10.85 - £20.00 an hour
- Part-time
- Experience working with children
- Preschool
- In-person
Quick apply
13d
Research Assistant
University of Oxford —Oxford
- £35,681 - £39,424 a year
- Remote
- Doctoral degree
9d
Information Governance Officer
University of Oxford —Oxford
- £35,681 - £45,212 a year
- Full-time
- Analysis skills
- No degree
- SharePoint
Trustee
HENRY —Witney
- Hybrid work
- Contracts
- Leadership
- Marketing
Quick apply
2d
CFO Support Worker
Shaw Trust —Oxford
- £26,570 - £32,426 a year
- Annual leave
- Employee assistance programme
Summer Counsellor
Sparktoconnect —Oxford
- Full-time
- English
- Experience working with children
- Mentoring
Quick apply
Clinical Research Coordinator
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- University
- Communication skills
5d
Academic Events Coordinator
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Time management
4d
Product Designer
Taylor and Francis —Milton
- Full-time
- Hybrid work
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Guest Services Officer
Saïd Business School —Oxford
- £28,437 - £32,108 a year
- In-person
- Guest services
- School
- Flexible schedule
Event Volunteer – 2026 Oxford Half Marathon – 11th October 2026
Cancer Research UK (Volunteer) —Oxford
Space Sales Manager EMEA
Enersys —Abingdon
- Presentation skills
- Travel
Post Doctoral Research Assistant
Oxford Brookes University —Oxford
- £32,080 - £34,610 a year
- Full-time
- Doctoral degree
- University
- Organisational skills
Clinical Research Fellow in Biomedical Ultrasound for Wound Therapy
University of Oxford —Oxford
- £38,831 - £52,656 a year
- Bachelor's degree
- Annual leave
3d
Cheer Volunteer - Oxford Half Marathon
AlzheimersSociety —Oxford
- Call to connect
Older Adults Exercise Tutor
Age UK Oxfordshire —Banbury
- £14.14 - £15.14 an hour
- Part-time
- Remote
- Hospital
- Computer literacy
- English
Quick apply

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Customer Support Specialist

MyGraduationClip Ltd
Carterton

Quick apply

Job details

Part-time
£15 - £18 an hour
2 days ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
Flexible schedule

Qualifications

DaVinci Resolve
Google Suite
Ticket management
Process improvement
English
Complaint handling
Continuous improvement
Ticket management systems
Adobe Premiere
Customer support
Customer interaction
Root cause analysis

Full job description

Company Overview

MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe.

Role

We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a friendly tone.

Reporting to the Operations Lead, you’ll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you’ll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you’ll have the opportunity to flex up with additional hours.

Key Responsibilities

Inbox & Ticket Management

Respond to inbound queries via email and ticketing system.
Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions.
Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead.

Customer Experience

Deliver a warm, approachable, and supportive tone in all communication.
Aim for “first-time resolution” — solving the problem fully in each reply.

Support Processes & FAQs

Use existing templates and FAQs to speed up responses.
Contribute new FAQs and improve templates as recurring issues arise.
Share insights on common queries with the Ops Lead to help improve systems.

Downtime Activities

Support quality checks on video/clip outputs to catch issues early.
Assist Ops Lead with light delivery/admin tasks (e.g., asset organisation, event prep checklists).
Prepare for peak season by building templates, automations, and onboarding resources.
Support the wider team by testing new features and providing root cause analysis for recurring issues.

About You (Required)

Customer-focused — you always put customers first, treating queries, complaints and refunds with the respect and detail that they deserve from a company like MyGraduationClip
Warm communicator — especially in writing, with a friendly, approachable style.
Organised — aiming for inbox zero! You endeavor to give every query a full and complete response
Problem-solver — you solve all queries fully, and take initiative to investigate beyond the surface level question.
Proactive — you work to improve FAQs, spot patterns, and suggest process improvements. All of which will improve the support we can provide to our customers.
Adaptable — steady in quieter months, flexible to work extra hours during the busy summer season.
Ownership mindset — comfortable being the first point of contact and driving support tasks to completion with minimal oversight.
Experience with Google Workspace (Gmail, Google Docs), and Slack or equivalent.
Minimum 2 years of experience in a customer support role as part of a small team.

Useful to have

Background in supporting digital media product (video content, image assets, etc)
Experience with video editors such as DaVinci resolve or Premiere Pro
Experience building or improving FAQs, macros, or template responses.

Key Performance Indicators (KPIs)

Response Times: Inbox managed daily, within agreed turnaround targets.
First-Time Resolution: Majority of issues resolved fully without back-and-forth.
Customer Satisfaction: Positive feedback on support interactions.
Efficiency & Insights: Recurring queries reduced through better FAQs and processes.

Job Type: Part-time

Pay: £15.00-£18.00 per hour

Benefits:

Company pension
Gym membership
Health & wellbeing programme

Application question(s):

Are you located within 20 miles of Carterton, Oxfordshire?
Do you have experience documenting processes and improving FAQs?
Please confirm you understand this is a PART TIME role with flexible hours?

Experience:

Customer support: 2 years (required)
Google Suite: 1 year (preferred)

Language:

English (required)

Work Location: Hybrid remote in Carterton OX18 1AD

Quick apply

Refine Your Search

participant jobs in bampton, oxf

Customer Support Specialist

Tour Guide

Primary School Sports / PE Coach

Clinical Research Trials Assistant

Level 1/2 Gymnastics Coach positions available

Research Assistant

Information Governance Officer

Trustee

CFO Support Worker

Summer Counsellor

Clinical Research Coordinator

Academic Events Coordinator

Product Designer

Guest Services Officer

Event Volunteer – 2026 Oxford Half Marathon – 11th October 2026

Space Sales Manager EMEA

Post Doctoral Research Assistant

Clinical Research Fellow in Biomedical Ultrasound for Wound Therapy

Cheer Volunteer - Oxford Half Marathon

Older Adults Exercise Tutor

I want to receive the latest job alerts for participant in bampton, oxf

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