Client services occupations Work, Jobs in Pershore, Wor (with Salaries)

Customer Service Specialist
Amcor —Evesham
- Full-time
- Microsoft Excel
- Salesforce
- English
11d
Customer Account Manager
Furndeco Limited —Gloucester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Delivery Specialist
QA Limited —Cheltenham
- AI
- Annual leave
- Employee assistance programme
3d
Customer Experience Executive
AAH Pharmaceuticals —Warwick
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
- Sick pay
5d
EPR Account Executive (UK)
Valpak Ltd —Stratford-upon-Avon
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
EPR Account Manager (UK)
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
EPR Account Manager (Global)
Valpak —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Supplier Engagement Advisor
Valpak Ltd —Stratford-upon-Avon
- £25,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
- Communication skills
- Annual leave
Customer Experience Representative
CloudClevr —Cheltenham
- Organisational skills
3d
Customer Service Key Accounts
Warwick Nub News —Warwick
- Monday to Friday
- CRM software
- Microsoft Excel
- Microsoft Outlook
5d
Service Delivery Specialist
QA —Cheltenham
- AI
- Annual leave
- Employee assistance programme
3d
Associate Customer Relationship Manager
nGeneration —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
4d
Service Coordinator
Oxford Metric —Barnwood
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
5d
Service Coordinator
Industrial Vision & Metrology Systems Ltd —Gloucester
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
5d

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Customer Service Specialist

Amcor -
Evesham

Apply Now

Job details

Permanent | Full-time
11 days ago

Qualifications

Driving Licence
Microsoft Excel
SAP
Salesforce
English
Organisational skills
Communication skills
Time management

Full job description

Location: Evesham, GB

Department: Customer Service

Full-time or Part-time: Full-Time

Job Type: Employee

Shift: On site

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Details

Position Job Title:Customer Service Specialist
BG and BU:Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
Function:Operations
Sub-Function:Customer Service
Location:AF Evesham - on site
Line Manager’s Job Title:Customer Service Team Leader/Customer Service Manager
Contract:permanent

Job Purpose

The Customer Service Specialist is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.

Job Dimensions & Scope

Internal & external relationships

Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
Central functions including sales, pricing, commercial, customer service, finance
External customers

Principal Accountabilities

Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Initiate return of goods where applicable
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
Initiate the request for credit and debit notes in collaboration with the finance function
Support the disputed invoices process in collaboration with finance and credit collection
Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information
Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers

Other duties as assigned.

Qualifications/Requirements

Formal Qualifications and Experience

Minimum of 3 years’ experience in a similar position, preferably in a packaging or manufacturing environment
Strong Excel skills appreciated
Fluent in English
Experience of SAP and Salesforce.com preferred
Full and preferably clean UK Driving License
Ability to be flexible with working hours and job location

Specific Skills

Customer Focused
Results Orientated
Excellent interpersonal and communication skills
Ability to build collaborative relationships
Excellent time management and organisational skills
Ability to work as part of a multi structure team
Self-motivated

About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

Apply Now

Refine Your Search

client services occupations jobs in pershore, wor

Customer Service Specialist

Customer Account Manager

Service Delivery Specialist

Customer Experience Executive

EPR Account Executive (UK)

EPR Account Manager (UK)

EPR Account Manager (Global)

Supplier Engagement Advisor

Customer Experience Representative

Customer Service Key Accounts

Service Delivery Specialist

Associate Customer Relationship Manager

Service Coordinator

Service Coordinator

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