Application support analyst Work, Jobs in Bewdley, Wor (with Salaries)

Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
12d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Maths
- Continuous improvement
- In-person
- Life insurance
Quick apply
14d
Junior QA Analyst
Correla —Solihull
- £25,000 a year
- Communication skills
- SDLC
- Annual leave
12d
Data Analyst Apprentice
QA Apprenticeships —Birmingham
- £20,000 - £23,000 a year
- Analytics
- Employee discount
12d
Data Analyst
Mills & Reeve —Birmingham
- Microsoft Excel
- SQL
- Accounting
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
18h
Operations Analyst
Xeal Pharma Limited —Birmingham
- £30,000 - £35,000 a year
- Full-time
- SQL
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
5d
Data Analyst
Balfour Beatty Vinci —Birmingham
- Full-time
- Communication skills
- Free parking
Digital Business Analyst
Markel International Services Ltd —Birmingham
- Full-time
- Business development
- Analysis skills
- Communication skills
- Flexible schedule
Quick apply
16h
Planning and Reporting Analyst
Cadent Gas —Wolverhampton
- £35,541 - £41,814 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
8d
Business Analyst (12-month FTC)
Low Carbon Contracts Company —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Quick apply
Vulnerability Management Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- Agile
- Employee assistance programme
- Employee discount
Quick apply
11d
HR Data Analyst
Homeserve —Walsall
- £33,101 - £40,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
7h
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Technology Service Desk Analyst
Sanctuary Group —Worcester
- £28,646 - £31,087 a year
- Temporary
- Microsoft Word
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- JavaScript
- Mentoring
- Training & development
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
4d
Senior Business Analyst - ToM
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
7d
Security Cleared Data Analyst- Birmingham, Manchester,
Turner & Townsend —Birmingham
- Full-time
- Data entry
- Agile
- In-person
Quick apply
11d

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Senior Support Analyst

SeadOak
Birmingham

Quick apply

Job details

Graduate | Full-time | Part-time upon request
£26,000 - £30,300 a year
12 days ago

Benefits

Free parking
Profit sharing
Employee mentoring programme
Flexitime
Company pension
Company events
Free or subsidised travel
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Technical troubleshooting
ConnectWise
Desktop support
Driving Licence
Microsoft Outlook
Incident management
Web development
BMC Remedy
LAN
Microsoft Office Suite
Windows
Network infrastructure
Firewall
Continuous improvement
Computer hardware
Network Protocols
IT support
Technical support incident logging
Computer networking
Network support
Technical writing
Mac OS
ServiceNow
Customer support
Linux
Communication skills
CompTIA A+

Full job description

Job Summary

We are seeking a dynamic and highly skilled Senior Support Analyst to join our technology support team. In this role, you will be the go-to expert for resolving complex technical issues, providing exceptional customer service, and ensuring the seamless operation of IT systems across the organization. Your expertise in computer networking, software troubleshooting, and various operating systems will drive efficient support processes and enhance user satisfaction. This position offers an exciting opportunity to lead support initiatives, collaborate with cross-functional teams, and contribute to the continuous improvement of our IT environment.

Duties

Provide advanced technical support for hardware, software, network connectivity, and operating systems including Windows, macOS, and Linux.
Troubleshoot and resolve issues related to computer hardware, desktop support, VPN access, firewalls, and LAN/WAN networks.
Manage and escalate incidents using tools such as BMC Remedy, ServiceNow, and Jira to ensure timely resolution.
Support users with help desk requests via phone, email, or remote access tools while maintaining high levels of customer service.
Assist with configuring and maintaining network components like routers, switches, firewalls, and VPNs to ensure secure connectivity.
Document technical issues thoroughly and develop solutions or workarounds for recurring problems.
Collaborate with IT teams to implement system upgrades, patches, and security protocols that improve overall system stability.

Skills

Strong knowledge of computer networking concepts including LAN/WAN architecture and protocols.
Proven experience in software troubleshooting across multiple operating systems such as Windows, macOS, and Linux.
Excellent communication skills with the ability to explain technical information clearly to non-technical users.
Excellent written communication is critical.
Proficiency in IT support tools like Connectwise, Jira, for incident management and tracking.
Familiarity with Microsoft Office 365 applications.
Excellent Microsoft Outlook trouble shooting
Experience supporting and documenting desktop hardware components including peripherals and computer hardware maintenance.
Understanding of security measures including firewalls, VPNs, and network security best practices.
Minimum of 2 years full time commercial IT support experience required.
Experience in web development, SEO, or digital marketing would be beneficial, but not essential.

SeadOak provides 7 day international support in partnership with another IT company. This is role is predominantly 9-5 at the SeadOak office. There is a need to work a minimun of one evening till 8pm or early morning from 7am each week. There is also a need to covering other members of staff taking leave on Saturday or Sunday, but not both. Weekend cover can be done from home.

Join us as a Senior Support Analyst to leverage your technical expertise in a fast-paced environment where your problem-solving skills will make a real difference! We value proactive individuals who thrive on delivering top-tier support while continuously enhancing their skills in a collaborative setting.

Pay: £26,000.00-£30,300.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Flexitime
Free or subsidised travel
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay

Ability to commute/relocate:

Birmingham B30 1HH: reliably commute or plan to relocate before starting work (required)

Application question(s):

If looking for a part time role, how many hours are you willing to work?

Education:

Diploma of Higher Education (required)

Licence/Certification:

Full UK Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (preferred)

Work Location: Hybrid remote in Birmingham B30 1HH

Quick apply

Refine Your Search

application support analyst jobs in bewdley, wor

Senior Support Analyst

Head of Systems Improvement

Junior QA Analyst

Data Analyst Apprentice

Data Analyst

1st Line Service Desk Analyst (Days)

Operations Analyst

Data Analyst

Digital Business Analyst

Planning and Reporting Analyst

Business Analyst (12-month FTC)

Vulnerability Management Analyst

HR Data Analyst

Business Analyst

Technology Analyst - Operations (UK Remote)

Technology Service Desk Analyst

Process Developer

Service Desk Analyst

Senior Business Analyst - ToM

Security Cleared Data Analyst- Birmingham, Manchester,

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