Customer support & client services managers Work, Jobs in Chorley, Lan (with Salaries)

Team Leader - Expert Chase
Speed Medical Examination Services —Chorley
- From £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Annual leave
Quick apply
8d
Senior Customer Service Manager
Stellify —Preston
- £60,000 a year
- Team management
Quick apply
Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer skills
- In-person
- Free parking
- Flexitime
Quick apply
8d
Customer Service Supervisor
University of Lancashire —Preston
- £30,378 - £34,610 a year
- Full-time
- Microsoft Outlook
- Supervising experience
- University
- Annual leave
2d
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Client Operations Manager
SweetPeak Customer Solutions Ltd —Manchester
- £60,000 - £78,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
- Health & wellbeing programme
Quick apply
1d
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
Quick apply
Customer Service Manager
Marshalls PLC —Ramsbottom
- Full-time
- Management
- Employee discount
Quick apply
3d
Service Desk Team Leader
LIMA —Salford
- £50,000 - £60,000 a year
- Employee assistance programme
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
Commercial Service Manager/ess
Gallagher —University
- Full-time
- Remote
- Bachelor's degree
- Mentoring
Operations Team Leader
K3 Advisory Group —Bolton
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
26.113 EO Customer Services Team Leader
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
3h
Complaints Manager - Lloyds Living
Lloyds Banking Group —Manchester
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
19h
Part-time Customer Service Manager
International Workplace Group plc —Wigan
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- In-person
Customer Service Manager
Fibre Nova Ltd —Liverpool
- £30,000 - £38,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
Quick apply
Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
Quick apply
20h
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount

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customer support & client services managers jobs near chorley, lan

Team Leader - Expert Chase

Speed Medical Examination Services -
Chorley

Quick apply

Job details

Permanent | Full-time
From £27,000 a year
8 days ago

Benefits

Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder liaison
Performance management
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Accounting
Relationship management
Payroll
IT
Management reporting
Professional development mentoring
Team motivation leadership
Communication skills
Analytics

Full job description

Speed Medical Examination Services

We are Hiring!

Job Title: Team Leader – Expert Chase Team

Hours: 37.5 hours, Monday to Friday

Department: Supply

Reporting to: Supply Chain Manager

Speed Medical is one of the UK’s largest providers of Medico-Legal reporting, Rehabilitation and Mental Health services. With over 25 years’ experience, it has nurtured key working relationships with solicitors, insurance companies, small and large corporates.

Due to recent successes, we are looking to extend our Leadership Team.

This is a great opportunity for someone who enjoys motivating others, building strong relationships, impacting deliverables and overall business service performance.

Role Overview:

Our Expert Chase Team is responsible for working in partnership with our panel members, ensuring service delivery expectations are proactively managed and in line with the terms and conditions. This is a pivotal role in the business, building and maintaining working relationships is key to maintaining panel engagement and service delivery across our medical reporting areas.

The Team Leader is responsible for leading, motivating and developing the team. This includes co-ordinating team members to ensure all required information, reports and deliverables are submitted by managing delays and risks. Overseeing the day-day team activities, allocating workload and monitoring performance. They act as key point of contact between the team and management, driving communication, engagement and continuous improvement.

Key Responsibilities:

Lead, motivate, and manage the Expert Chase team, monitoring performance and maintaining accountability against KPIs.
Build and maintain strong relationships with medical experts to ensure cases are progressed efficiently.
Oversee case management, ensuring cases that fall outside service level agreements are chased and resolved promptly.
Analyse team and individual performance metrics, identifying areas for improvement and implementing action plans.
Provide coaching, guidance, and support to team members to maintain high performance levels.
Prioritise workload across the team to ensure key targets are met and service levels are maintained.
Identify consistently underperforming experts and work with the team and experts to implement strategies to make improvements.
Produce and present regular reports on team performance, KPIs, and case progress to management.
Ensure compliance with company processes, policies, and quality standards.
Foster a positive, collaborative, and results-driven team culture.

Person Specification:

Excellent relationship-building and communication skills
Results-oriented with a proven track record of managing KPIs and performance metrics.
Highly organised, proactive, and able to prioritise competing demands effectively.
Analytical with a strong eye for detail and the ability to interpret performance data.
Confident in coaching and developing others, providing support while holding individuals accountable.
Able to work under pressure, solve problems, and drive improvements.
Enthusiastic, motivated, and a positive team player.

Additional Benefits:

Company Stakeholder Pension
20 days annual leave plus bank holidays

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: Hybrid remote in Chorley PR6 7EN

Quick apply

Refine Your Search

customer support & client services managers jobs in chorley, lan

Team Leader - Expert Chase

Senior Customer Service Manager

Customer Success & Membership Administration Manager

Customer Service Supervisor

Customer Experience Manager

Aftersales Team Leader

Client Operations Manager

Commercial Support Manager

Customer Service Manager

Service Desk Team Leader

Customer Liaison Manager

Commercial Service Manager/ess

Operations Team Leader

Telesales Team Manager - Customer Loyalty

26.113 EO Customer Services Team Leader

Complaints Manager - Lloyds Living

Part-time Customer Service Manager

Customer Service Manager

Senior Relationship Team Leader

Customer Service Team Leader

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