Helpdesk manager Work, Jobs in Rowley Regis, Wmd (with Salaries)

Credit Risk Policy Manager
HSBC Global Services Limited —Birmingham
- Full-time
- Communication skills
- Banking
- Time management
2d
Facilities Supervisor
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- English
- Health & wellbeing programme
- Sick pay
Quick apply
Customer Service Logistics Coordinator (Fixed Term Contract)
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount
Shift Lead - Fashion, Home & Beauty - Tamworth
Marks & Spencer —Tamworth
- £14.47 an hour
- Part-time
- Employee discount
8d
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
4d
HR Consultant/Employee Relations Specialist
Redwing Solutions Ltd —Redditch
- Up to £46,500 a year
- Weekend availability
- Human resources
- SharePoint
- In-person
- Free parking
- Employee assistance programme
Quick apply
5d
Logistics Administrator
Walsall Healthcare NHS Trust —Walsall
- £25,760 - £27,476 a year
- Full-time
6d
Senior Office Strategy & Occupancy Planning Manager
HSBC Global Services Limited —Birmingham
- Full-time
6d
Senior Retail Portfolio Manager, Global Real Estate Services
HSBC Global Services Limited —Birmingham
- Full-time
- Analysis skills
- Communication skills
5d
Housekeeper
Summerhill Services Limited —Birmingham
- £14,110.58 - £26,028.99 a year
- Part-time
- Hotel
6d
Housekeeper
Summerhill Services Limited —Birmingham
- £11,799.80 - £26,028.99 a year
- Part-time
- Hotel
2d

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Facilities Supervisor
Thermo Fisher Scientific —Birmingham
Valid driver's license and ability to travel between facilities as needed. A relevant trade qualification plus 5 years of experience, or HNC/HND in Facilities…
9d
Facilities Supervisor
Birmingham City University —Birmingham
Facilities, estates, operations: 2 years (preferred). Team leadership: 2 years (preferred). FM systems and helpdesk software: 2 years (preferred).
£28,287 - £32,006 a year
Quick apply

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Credit Risk Policy Manager

HSBC Global Services Limited -
Birmingham

Apply Now

Job details

Full-time
2 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Report writing
Communication skills
Banking
Time management

Full job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Credit Risk Policy Manager.

The Risk Policy and Projects Team own the Customers in Financial Difficulty policy and are responsible for ensuring that the 1st LoD (Line of Defence) adhere to the policy. The Customers in Financial Difficulty policy aims to provide fair customer outcomes for those in or approaching financial difficulty, typically manifesting in arrears. The 2nd LoD Risk Policy and Projects team is responsible for providing Risk Steward oversight to the activities performed by the 1st LoD Financial Support team.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

Responsible for maintaining the UK RBW (Retail Banking and Wealth) Customers in Financial Difficulties Policy for both Collections and Recoveries including the Annual Policy Review, reflect changes in regulation and advances within the industry and on-going maintenance
Setting, developing and monitoring adherence to the Customers in Financial Difficulties policy, ensuring the banks approach drives good customer outcomes and meets internal standards
Ensuring that there is appropriate oversight of policy adherence by the 1st LoD and risk stewardship of Debt Collections Agencies and Debt Purchasers
Ensuring that the Forbearance Tool kit meets the needs of our customer base, agreeing additions / changes supported by business case
Support Credit Risk activity in delivery of the banks commercial strategy related to management of accounts in Recoveries
Supporting change initiatives and operational change programmes, escalating any concerns appropriately
Working with areas such as the Financial Support Team to deliver Collections and Recoveries change across the organisation
Providing general guidance/direction to mentor members of the team or develop their skills.

To be successful in this role you should meet the following requirements:

Experience within a Risk discipline, within a Collections and/or Recoveries role
Strong understanding of the regulatory and macro environments associated with Collections and Recoveries activities
Knowledge of retail banking secured and unsecured credit products is beneficial but not essential
Excellent stakeholder management skills and ability to deal with multiple stakeholders at any one time
Strong verbal and written communication skills, using a range of methods, with experience in report and policy writing
Excellent time management skills, with the ability to effectively managing multiple large workstreams concurrently within a project delivery environment.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Apply Now

Refine Your Search

helpdesk manager jobs in rowley regis, wmd

Credit Risk Policy Manager

Facilities Supervisor

Customer Service Logistics Coordinator (Fixed Term Contract)

Associate Director, Commercial Property Manager

Shift Lead - Fashion, Home & Beauty - Tamworth

People Operations Lead

HR Consultant/Employee Relations Specialist

Logistics Administrator

Senior Office Strategy & Occupancy Planning Manager

Senior Retail Portfolio Manager, Global Real Estate Services

Housekeeper

Housekeeper

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