Helpdesk support Work, Jobs in Tamworth, Sts (with Salaries)

IT Support Technician
British Association for Counselling & Psychotherapy —Lutterworth
- £33,237 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- SharePoint
7d
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
13d
Business Client Service Specialist
HSBC Global Services Limited —Leicester
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
7d
Entry level IT Help Desk Support
Komfort —Wednesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
2d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Help Desk Operator
Derby City Council —Derby
- £23,925 - £29,540 a year
- Call to connect
- Communication skills
- Annual leave
- Employee assistance programme
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply
10d
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
11d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- AI
10h
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
Estates Administrator
SWFT Clinical Services Ltd —Warwick
- £28,484.53 a year
- Overtime
- Microsoft Office
- Annual leave
- Employee assistance programme
3d
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
14h
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
HR Administrator
Pinsent Masons —Birmingham
- Full-time
- Microsoft Office
- Human resources
- IT
1d
Site Technician
BAM UK & Ireland —Birmingham
- £13.50 an hour
- Maintenance
- Driving
- IT
1d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Senior Occupational Health Advisor
Optima Health —Derby
- Up to £47,000 a year
- Part-time
- Paid training
- Annual leave
Maintenance Assistant
Equans —West Bromwich
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
1d
Site Technician
BAM Construction —Solihull
- £12.21 - £13.50 an hour
- Maintenance
- Driving
- IT

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IT Support Technician

British Association for Counselling & Psychotherapy
Lutterworth

Apply Now

Job details

Full-time
£33,237 a year
7 days ago

Qualifications

Azure
Microsoft Outlook
IT support
SharePoint
Intune
Help desk

Full job description

Job Advert

At BACP we operate a Hybrid Working Policy, ths team spends a minimum of 2 days per week in the Office to provide on-site support for wider colleagues

Job purpose:

The IT Support Technician provides day to day technical support to BACP staff, helping ensure systems, devices and services work reliably so colleagues can support members, the public and internal services effectively. The role supports a modern cloud based environment, including Microsoft 365, Azure, Entra ID and device management tools, with a focus on clear user support, secure access and reliable workplace technology.

Working as part of the ICT team, and alongside the Senior IT Support Technician, the postholder resolves common issues, supports users, maintains accurate records and contributes to practical improvements in documentation and ways of working. More complex technical issues, infrastructure decisions and larger technical changes are supported or led by the Senior IT Support Technician or IT Manager, ensuring the role remains focused on responsive service delivery and safe, well managed operational support.

Accountabilities:

Provide first and second line IT support, resolving common hardware, software, access and connectivity issues promptly so colleagues can continue to work effectively and with minimal disruption.
Provide clear, friendly and effective technical support to users, so colleagues feel supported and are able to make effective use of BACP systems.
Manage support tickets accurately, including updates, actions and outcomes, so ICT support activity is visible, prioritised and easy to follow.
Support Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive, enabling staff to communicate, collaborate and access information reliably.
Assist with Azure, Entra ID, user and group management, ensuring account changes are completed accurately and in line with agreed processes.
Support onboarding, role changes and offboarding activity, helping ensure staff have the access and equipment they need at the right time and that access is removed when no longer required.
Maintain secure and well managed user access under the guidance of the Senior IT Support Technician or IT Manager, helping protect BACP systems and information.
Set up, configure and support laptops, peripherals and other workplace devices, so staff have equipment that is ready to use and aligned with BACP standards.
Support device deployment and management using Intune, Autopilot or similar tools, helping maintain consistent, secure and manageable devices.
Maintain accurate records of devices, equipment and support activity, so ICT assets can be tracked, managed and replaced appropriately.
Maintain support documentation, process notes and user guidance, helping the ICT team provide consistent support and enabling colleagues to use systems confidently.
Follow data protection, security and organisational policies, ensuring support activity protects BACP information and the sensitive nature of the organisation’s work.

Knowledge & experience:

Experience in an IT support, helpdesk or service desk role, providing support to users with varying levels of technical confidence.
Experience supporting Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive.
Familiarity with Azure, Entra ID, user accounts, groups, permissions or similar identity and access management tools.
Experience setting up, configuring and supporting laptops, peripherals and workplace technology.
Basic understanding of networking, connectivity and common troubleshooting approaches.
Experience using support ticketing systems to record, prioritise, update and resolve user issues.
Experience with Intune, Autopilot or similar device management tools would be beneficial.
Awareness of data protection, cyber security and safe handling of organisational information.
Ability to explain technical information clearly and patiently to non-technical colleagues.
Ability to manage a varied workload, prioritise support requests and know when to escalate.
MS-900, AZ-900 or a willingness to complete one would be beneficial.
Willingness to continue developing technical knowledge in Microsoft cloud services, device management and modern workplace support.
Friendly and approachable, with a strong focus on helping users and providing a positive support experience.
Organised and reliable, able to manage varied support requests while keeping records and users updated.
Clear and patient communicator, able to explain technical steps simply and calmly.
Practical and solution focused, with a willingness to investigate issues and learn from each support request.
Careful and responsible when working with access, devices, data and sensitive information.
Collaborative and supportive, able to work well with the Senior IT Support Technician, IT Manager and wider ICT team.
Calm under pressure, particularly when supporting users with urgent or disruptive technical issues.
Proactive in identifying small improvements that make systems, guidance or support processes easier to use.
Willing to learn and develop technical skills in line with BACP’s systems and ways of working.

Apply Now

Refine Your Search

helpdesk support jobs in tamworth, sts

IT Support Technician

1st Line Service Desk Operative

Business Client Service Specialist

Entry level IT Help Desk Support

IT Helpdesk Technician

Help Desk Operator

Customer Assurance Coordinator

IT 1st Line Support Apprentice

Senior IT Support Analyst

Technical Support Team Leader

People Operations Lead

Estates Administrator

IT Apprentice

Automotive Helpdesk Agent

HR Administrator

Site Technician

L4 Network Engineer Apprentice

Senior Occupational Health Advisor

Maintenance Assistant

Site Technician

I want to receive the latest job alerts for helpdesk support in tamworth, sts

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