Helpdesk manager Work, Jobs in Heywood (with Salaries)

Asset Administrator
Change Housing —Salford
- £28,275 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
11d
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Technical Services Supervisor
Equans —Salford
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
8d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Contract Co-Ordinator
Mitie —Manchester
- Full-time
- Microsoft Excel
- IT
- Communication skills
2d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Windows
- Travel
Quick apply
3d
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
12d
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Electrical Engineer
CBRE —Bradford
- Full-time
- Customer service
- HVAC
- Communication skills
Electrical Shift Technician
ISS Facility Services —Knutsford
- £41,200 a year
- Maintenance
- In-person
- Communication skills
Quick apply
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
12d
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Workplace Coordinator
Mitie —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Technical Manager
ECG —Warrington
- Full-time
- Maintenance
- Supervising experience
5d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
10d
HR Systems Manager (Workday & AI)
Wunderkind —Manchester
- Remote
- AI
- Communication skills
Quick apply
Transport Driver
Northern Care Alliance NHS Foundation Trust —Oldham
- £25,272 a year
- Full-time
- Driving
- Communication skills
- Annual leave
10d
Cleaning Operative
OCS Group —Manchester
- English
- Annual leave
Quick apply
8d

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Asset Administrator

Change Housing
Salford

Quick apply

Job details

Permanent | Full-time
£28,275 a year
11 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Additional leave
Cycle to work scheme
Discounted or free food
Company pension
Work from home
Company events
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Maintenance
Microsoft Office
Numeracy
Compliance management
Time management
Help desk

Full job description

Change Housing has a fantastic opportunity for an Asset Administrator to join our friendly team.

Our offices are near Media City in Salford, but you will also have the option to work half of your week from home.

Change Housing, together with subsidiaries Hilldale Housing Association and Quays Housing, provide Specialist Supported Housing and homelessness bridging accommodation and services to some of the most vulnerable people in our society who need additional support to live better, more independent lives.

We bring expertise and capability together which enables the small-scale registered housing provider to create operational excellence, growth and diversification. We are part of the wider FourSynergy Group - a leading UK provider offering an end-to-end service that spans the four core pillars of social care: care, housing, development and investment.

As an Asset Administrator you are likely to be the first point of contact for tenants and care provider partners with any property related queries raised during the life of a tenancy and will be responsible for compliance, taking inbound calls/emails from clients/tenants reporting property repairs or other issues at the property as well as liaising by phone and email with contractors to deliver results.

The job entails a variety of duties including talking requests from care providers or service managers at properties for issues with quick fixes, reporting, monitoring and chasing up the wide variety of property issues that are raised each day.

This role combines housing/facilities management /property maintenance with a repairs background coupled with excellent levels of customer service experience.

You will need to address any complaints and concerns with empathy and professionalism and be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure tenants are aware of works taking place.

You will develop good working practices by providing information, which can be used to improve and influence our company systems, workflow and Key Performance Indicator metrics.

You will resolve administrative problems by preparation of reports, analysing data, and identifying solutions / keeping good quality records.

Key Responsibilities will include

Taking repair and maintenance requests (emails or telephone)
Checking availability of resources (Internal engineers or contractors), and scheduling for the necessary work to be undertaken
Organising competitive quotes and ensuring value for money where necessary
Scheduling engineers works on a weekly basis
Scheduling all compliance works (gas servicing, EICR, FRAs, legionella, lift services and asbestos reports)
Uploading O&M manuals and documentations onto our systems
Liaise with a variety of 3rd party contractors, and nurture business relationships.
Ensuring 100% compliance
Following up any out of hours call out job.
Schedule noncompliance PPMs. (Emergency lighting, PAT testing, water temp tests and window checks)
Authorise and process invoices for all completed works
Being part of an out of hours service on a rota basis with the team.

Our ideal candidate will have:

Experience of working of a maintenance/helpdesk preferably in a construction environment
Customer Service experience with a good telephone manner
Experience of managing customers/clients and contractors within a complex environment
Good time management skills
An understanding of compliance management
Be good at building working relationships
Have good numeracy, literacy and IT skillsBe a good problem solver
Be able to demonstrate empathy with tenants with complex care & support needs

If this sounds like you we would like to hear from you, please submit your CV and a covering letter outlining your suitability for this role.

We reserve the right to close this vacancy early if we have received a sufficient number of applications.

Job Types: Full-time, Permanent

Pay: £28,275.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Store discount
Work from home

Experience:

maintenance helpdesk: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Salford M50 2ZY

Quick apply

Refine Your Search

helpdesk manager jobs in heywood

Asset Administrator

Permit Officer

Technical Services Supervisor

Customer Experience Team Manager

Contract Co-Ordinator

IT Support Technician

IT Technician

Web Designer & Developer

Technical Administrator

Mobile Technical Operative - Mechanical

Electrical Engineer

Electrical Shift Technician

Service Coordinator

Customer Service Administrator – Reactive, Planned & Compliance

Workplace Coordinator

Technical Manager

IT Engineer Degree Apprentice

HR Systems Manager (Workday & AI)

Transport Driver

Cleaning Operative

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