Customer success executive Work, Jobs in Glasgow (with Salaries)

SME Customer Success Advisor
Superscript —Glasgow
- Hybrid work
- Sales
- Customer service
- Communication skills
Applicant Contact Team Leader
Criminal Injuries Compensation Authority —Glasgow
- £29,303 - £31,061 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
8d
Applicant Contact Team Leader
Ministry of Justice —Glasgow
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
Sales Executive
Aulds Group —Greenock
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Bakery
Quick apply
rental sales executive
Eurohiredrive —Bathgate
- £24,420.00 - £62,567.30 a year
- Weekend availability
- Driving
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
4d
Allied International UK Ltd Sales Executive
Allied International —Grangemouth
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Senior Enterprise Account Executive, HPC & AI - UK & Nordics
Penguin Solutions —East Kilbride
- Hybrid work
- Sales
- Microsoft Office
- Business development
Sales Manager - Weather & Climate (EMEA & APAC)
Spire —Glasgow
- Remote
- Sales
- English
- Business development
- Employee stock purchase plan
- Annual leave
Applicant Contact Advisor (Fixed Term Appointment)
Ministry of Justice —Glasgow
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
13d

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customer success executive jobs near glasgow

SME Customer Success Advisor

Superscript -
Glasgow

Apply Now

Job details

Benefits

Private dental insurance
Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Sales
Customer service
Communication skills

Full job description

About the role

As a SME Customer Success Advisor at Superscript, you will play a pivotal role in shaping and delivering an outstanding customer experience within a fast-paced SME insurance environment.

This is a hands-on position suited to a customer success professional who thrives on problem solving, continuous improvement, and customer advocacy.

You will be responsible for managing complex customer interactions, resolving escalated issues, and ensuring seamless service delivery. Working closely with a collaborative team of customer success executives you will help maintain high service standards while contributing to the evolution of customer service strategy, processes, and performance.

What you'll get up to:

Manage escalated customer enquiries, complaints, and complex cases with professionalism and urgency.
Identify root causes of customer issues and implement effective, long term solutions.
Collaborate cross functionally with underwriting, operations, and other teams to resolve customer challenges.
Provide hands-on support during peak periods or team absence to ensure SLAs and customer experience standards are consistently met.
Analyse existing customer service processes to identify inefficiencies and improvement opportunities.
Design and implement workflow enhancements to optimise service delivery and reduce response times.
Leverage data, KPIs, and customer insights to drive continuous improvement initiatives.
Contribute to the development of scalable customer success strategies aligned with business growth.
Ensure all customer interactions comply with company policies, FCA regulations, and industry standards.
Monitor service quality and adherence to internal guidelines, implementing corrective actions where required.
Stay up to date with changes in insurance regulations, products, and best practices.
Promote a culture of continuous learning, accountability, and customer-centricity.
Respond promptly to inquiries and leads generated through various channels.
Listen to client needs and provide information on available insurance products.
Conduct thorough needs assessments to understand potential clients' insurance requirements.
Provide clear and concise information about our insurance products and services.
Guide clients through the process, ensuring a seamless onboarding experience.
Utilise effective sales techniques to negotiate terms and close deals.
Overcome objections and address concerns to secure new business.
Meet or exceed monthly and quarterly sales targets.
Manage and update the outbound sales pipeline to track progress and prioritise follow-ups.

About you:

Proven experience in a Customer Success, Customer Service, or Client Support role, ideally within insurance or a regulated industry.
Strong understanding of insurance products, policies, and regulatory frameworks (preferred).
Demonstrated ability to manage complex customer issues and escalations effectively.
Excellent communication and interpersonal skills, with a customer first mindset.
Analytical thinker with experience using data to drive decisions and process improvements.
Comfortable working with multiple systems and adapting to new technologies.
Ability to influence, support, and motivate peers within a small team environment.
Highly organised with strong attention to detail and a proactive approach.

In return, we offer you:

A competitive salary and the ability to grow your career
25 days holiday - so there’s plenty of time for work, rest and play
Hybrid way of working for the perfect work / life balance
Vitality private health and dental insurance
Added benefits including competitive pension and salary sacrifice
Access to financial wellbeing platform Mintago
Full access to Spill, our mental health platform
Cycle to work scheme
Fun and modern office environment with regular team social events
Glasgow City Centre location

Apply Now

Refine Your Search

customer success executive jobs in glasgow

SME Customer Success Advisor

Applicant Contact Team Leader

Applicant Contact Team Leader

Sales Executive

rental sales executive

Allied International UK Ltd Sales Executive

Senior Enterprise Account Executive, HPC & AI - UK & Nordics

Sales Manager - Weather & Climate (EMEA & APAC)

Applicant Contact Advisor (Fixed Term Appointment)

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