Customer experience advisor Work, Jobs in Hucknall, Ntt (with Salaries)

Customer Experience Advisor
First Response Finance —Nottingham
- £28,934 - £37,531 a year
- Hybrid work
- Conflict management
- Organisational skills
- Communication skills
Quick apply
6d
Back Office Support
Yü Group —Nottingham
- £26,228 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Tesco Travel Money Advisor
Travelex —Ilkeston
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Service Advisor
Derby City Council —Derby
- £26,403 - £27,254 a year
- Part-time
- Hybrid work
- Data entry
- Front desk
- Annual leave
- Employee assistance programme
4d
I&C Metering Advisor
Yü Group —Nottingham
- £26,228 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
OPG Helpline Inbound Advisor – Contact Centre
Ministry of Justice —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Junior Employee Relations Advisor
Lithia —Nottingham
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee discount
11d
Customer Service Advisor
Connells Group —Annesley
- Computer literacy
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
12d
Sales - Sales Advisor - UK
New Look —Nottingham
- Part-time
- Customer service
1d
Customer Experience Advisor
Safetykleen —Dinnington
- £24,700 - £26,000 a year
- Full-time
- CRM software
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Customer Service Executive
Experian Information Solutions —Nottingham
- Full-time
- Customer service
Service Advisor - Multi Franchise
Stoneacre —Nottingham
- £27,000 - £30,000 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Executive
Experian —Nottingham
- Full-time
- Customer service
Quick apply
Direct Sales Advisor
ConservatoryLand Ltd —Mansfield Woodhouse
- £45,000 - £50,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Referral programme
Quick apply
OPG Helpline Inbound Advisor - Contact Centre
Office of the Public Guardian —Nottingham
- £25,582 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
6d
Talent Acquisition Manager
Integrated Doorset Solutions Limited —Mansfield
- £35,000 - £50,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
1d
Customer Sales Advisor
OHEAP FIRE & SECURITY —Derby
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Audi Service and Warranty Administrator
Sytner —Nottingham
- Weekend availability
- Employee discount
7d
Customer Service Advisor
Alliance Healthcare —South Normanton
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Customer Services Advisor
Metropolitan Thames Valley —Beeston
- £29,025 - £30,553 a year
- Full-time
- Free parking
Quick apply
4d

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customer experience advisor jobs near hucknall, ntt

Customer Experience Advisor

First Response Finance -
Nottingham

Quick apply

Job details

£28,934 - £37,531 a year
6 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Conflict management
Organisational skills
Customer interaction
Interpersonal troubleshooting
Communication skills
Negotiation

Full job description

About the Role

We're looking for a committed and customer-focused Satisfactory Quality Complaints Advisor to join our busy and fast-paced Customer Experience Team.

In this role, you'll be responsible for handling SQ complaints, which are complaints relating to a vehicle that has been purchased through a finance agreement with us. You will act as a key point of contact for customers and dealers, discussing ongoing complaints, logging new complaints accurately, and ensuring each case is progressed effectively.

You'll investigate concerns, gather information from multiple sources, and work towards achieving fair and timely resolutions. This is a rewarding role where you'll have the autonomy to make informed decisions and take on-the-spot action to support both customers and dealers, helping to deliver the best possible customer outcomes.

Working within a dynamic and often challenging environment, you'll need to remain calm and professional under pressure, demonstrating resilience, empathy, and strong judgement when managing complex or sensitive situations. No two days are the same, and you'll play a vital role in protecting customer trust and delivering an excellent customer experience. Key Responsibilities

Handle inbound calls relating to ongoing complaints and customer concerns.
Log and accurately document new complaints in line with company processes.
Liaise with customers, dealers, and internal stakeholders to gather information and progress cases.
Use sound judgement and decision-making skills to determine appropriate actions and next steps.
De-escalate challenging situations and manage conflict professionally and empathetically.
Maintain accurate records and provide clear written communication throughout the complaint journey.
Work collaboratively with colleagues to ensure consistent and high-quality customer outcomes.
Meet service standards and deadlines while managing a varied workload.

What We're Looking For

The successful candidate will be able to demonstrate:

Excellent verbal and written communication skills.
Strong decision-making and problem-solving abilities.
Natural empathy and a genuine desire to help people.
Effective conflict resolution and negotiation skills.
The ability to remain calm, professional, and resilient when dealing with difficult or emotional situations.
Consider all of the information impartially to ensure fair and correct outcomes and advice is provided.
Confidence in taking ownership and making decisions independently.
Strong organisational skills and attention to detail.
The ability to work effectively as part of a supportive team.
A positive attitude and willingness to adapt in a fast-paced environment.

Pay and Benefits:

A starting salary of £28,934 moving to £37,531 after three years, along with an annual company bonus scheme
Working Monday to Friday 09:00 - 17:30
Hybrid working at your line manager’s discretion
And many more!

Why Join Us?

This is an opportunity to make a real difference to our customers' experience while developing your complaint handling, customer service, and decision-making expertise. You'll be part of a supportive team that values collaboration, professionalism, and delivering the right outcome for our customers and dealer network.

If you're resilient, customer-focused, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

Apply today and help us deliver exceptional customer outcomes.

Quick apply

Refine Your Search

customer experience advisor jobs in hucknall, ntt

Customer Experience Advisor

Back Office Support

Tesco Travel Money Advisor

Customer Service Advisor

I&C Metering Advisor

OPG Helpline Inbound Advisor – Contact Centre

Junior Employee Relations Advisor

Customer Service Advisor

Sales - Sales Advisor - UK

Customer Experience Advisor

Customer Service Executive

Service Advisor - Multi Franchise

Customer Service Executive

Direct Sales Advisor

OPG Helpline Inbound Advisor - Contact Centre

Talent Acquisition Manager

Customer Sales Advisor

Audi Service and Warranty Administrator

Customer Service Advisor

Customer Services Advisor

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