Support escalation engineer Work, Jobs in Crowthorne, Brk (with Salaries)

IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
Quick apply
9d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Training & development
- Free parking
- Annual leave
Quick apply
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
- Free parking
Quick apply
2d
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Computer networking
Quick apply
Network Engineer
VIRTUS Data Centres —London
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
9d
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
Network Engineer
Visa Europe Limited —Basingstoke
- Weekend availability
- Azure
- Computer Science
- Engineering
Senior SOC Engineer
Nomios —Basingstoke
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Mentoring
Quick apply
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
DevOps Engineer
Solera Holdings —Maidenhead
- Full-time
- Travel
- Scripting
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Travel
- Computer networking
Workplace Technology Engineer
Homeprotect —New Malden
- Hybrid work
- Analysis skills
- SharePoint
- Annual leave
- Employee assistance programme
2d
Senior Infrastructure & Microsoft 365 Engineer
InfoTrack —Woking
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Leadership
- Annual leave
- Flexitime
Quick apply
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- IT
- Communication skills
Physical Security Application Engineer
PS Design & Engineering —Camberley
- Full-time
- In-person
Quick apply
Shift Engineer - Data Centres
JLL —Slough
- Communication skills
- Banking
- Annual leave
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
- Leadership
Network Engineer
FalconSmartIT —Guildford
- Analysis skills
- Mentoring
- Scripting
Quick apply

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IT Support Engineer

Platned Ltd
Gerrards Cross

Quick apply

Job details

Full-time
From £26,000 a year
9 days ago

Qualifications

Technical troubleshooting
Operating systems
Computer Science
Incident management
MCP
LAN
Ticket management
Maintenance
Network infrastructure
Analysis skills
Database management
Bachelor's degree
CompTIA Network+
Ticket management systems
Technical support incident logging
Customer support
IT incident logging
Application support
Network monitoring
Cybersecurity
Leadership
Incident log maintenance
Communication skills
Banking
CompTIA A+
Information Technology

Full job description

Job Title:- IT Support Engineer

Company Overview

Platned is a rapidly expanding Enterprise Services company with a global presence, headquartered in the UK. We are business transformation experts who specialise in serving clients utilising the world-class IFS product suite. We do this by providing comprehensive solutions and IT consultancy to help them maximise their investment and achieve their business objectives.

Role Overview

As a Support Engineer in our bank, you will play a crucial role in ensuring the smooth operation of our IT systems and applications. You will be responsible for troubleshooting technical issues, providing timely support to end-users, and ensuring the stability and performance of our IT infrastructure.

Your role is pivotal in maintaining the integrity and reliability of our banking services. This role combines technical expertise with leadership responsibilities, focusing on troubleshooting, team management, and maintaining high service standards. The ideal candidate will have a strong technical background.

Responsibilities

· Provide first and second-level support for all banking software, hardware, and network-related issues.

· Diagnose and resolve technical issues efficiently, escalating complex problems to higher-level support teams when necessary.

· Monitor IT systems and networks to ensure optimal performance and prevent potential issues.

· Assist bank staff with IT-related queries and provide training on software and hardware usage.

· Maintain accurate records of issues, solutions, and user requests using the bank’s ticketing system.

· Maintenance and Updates: Perform regular maintenance tasks, including software updates, patches, and hardware upgrades.

· Ensure all IT activities comply with banking regulations and internal policies.

· Incident Management: Manage and document incidents, ensuring timely communication with affected users and management.

· Work closely with other IT teams, vendors, and service providers to resolve issues and improve service delivery.

· Diagnose and resolve complex technical problems, serving as the escalation point for other support engineers.

Knowledge, skills, and abilities

· Education: Bachelor’s degree in computer science, Information Technology, or a related field.

· Experience: Minimum of 2-3 years of experience in IT support or a related role, preferably in the banking or financial services industry.

· Proficiency in Windows and Linux operating systems.

· Strong knowledge of networking principles and technologies (LAN, WAN, VPN, etc.).

· Experience with database management (SQL, Oracle).

· Familiarity with banking software applications and systems.

· Knowledge of cybersecurity principles and practices.

· Excellent problem-solving and analytical skills.

· Strong communication skills, both verbal and written.

· Ability to work well under pressure and manage multiple tasks simultaneously.

· Customer-focused mindset with a commitment to providing high-quality support.

· Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

What We Offer:

An opportunity to join a leading Enterprise Service company.
A supportive and collaborative work environment that values innovation and continuous learning.
Competitive compensation package and benefits.
Opportunity for career growth as we expand our presence globally.

If you are willing to learn and a great team player who enjoys working in ERP services industry, we encourage you to apply. Please submit your resume through Indeed or email to [email protected]. Due to our great success and consequent rapid growth, we will be conducting interviews promptly and deciding within a short period.

Job Type: Full-time

Pay: From £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in crowthorne, brk

IT Support Engineer

Network Engineer

Senior Support Services Agent

3rd Line Cloud Engineer - Azure

Field Application Engineer, UK - Reconeyez

Network Engineer

Operational Readiness Lead

Network Engineer

Senior SOC Engineer

Sr Tech Support Professional - Matrikon

DevOps Engineer

Data Centre Technician , Data Centre Operations

Data Centre Technician , Data Center Operations

Workplace Technology Engineer

Senior Infrastructure & Microsoft 365 Engineer

IT Operations Supervisor - (FTC)

Physical Security Application Engineer

Shift Engineer - Data Centres

Technical Lead - Backend

Network Engineer

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