Customer success manager Work, Jobs in Taplow, Bkm (with Salaries)

Customer Success Manager
Value Added Recruitment Ltd —Bracknell
- £49,000 - £51,000 a year
- Full-time
- CRM software
- Customer service
- In-person
- Life insurance
Quick apply
1d
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
13d
Customer Success Manager
Venatrix —Kingston upon Thames
- £45,000 - £65,000 a year
- Full-time
Quick apply
Customer Success Manager
Revvity —Seer Green
- Remote
- Analysis skills
- Bachelor's degree
- Travel
1d
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Senior Customer Success Manager
EnterpriseAlumni —London
- Full-time
- Hybrid work
- Management
- Team management
- Financial services
Quick apply
Customer Success Manager
Incisive Media —London
- Hybrid work
- Sales
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
InPost UK —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
9d
Senior Customer Success Manager
YOOBIC —London
- Hybrid work
- Hospitality
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager, Enterprise
Heidi —London
- Full-time
- Hybrid work
Customer Success Manager (CSM)
InvestorHub —London
- Full-time
Quick apply
Customer Success Manager, UK
Proximie —London
- Weekend availability
- Up to 50% travel
- Sales
- Business development
Quick apply
New Business Account Manager - SMB
Eque2 —Maidenhead
- Remote
- Sales
- Business development
- Communication skills
Customer Service Manager
AllSfär —Watford
- £37,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
Quick apply
6d
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
6d
Senior Customer Operations Manager
tiney —London
- Hybrid work
- Annual leave
- Work from home
Customer Success Manager, EMEA
Cellebrite —London
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
Quick apply
Customer Success Technical Advisor - Team Manager
Trend Micro —London
- Full-time
- Management
- English
- AI
Associate Customer Success Manager
Verve —London
- Marketing
- Internship
- Annual leave
9d
Enterprise Customer Success Manager
Optimove —London
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's degree

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Customer Success Manager

Value Added Recruitment Ltd
Bracknell

Quick apply

Job details

Permanent | Full-time
£49,000 - £51,000 a year
1 day ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

CRM software
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Partnership building
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Multidisciplinary collaboration
SaaS
Account management
Communication skills

Full job description

Customer Success Manager (SaaS) Construction and Built Environment Tech

Bracknell, Berkshire | Competitive Salary + Bonus + Excellent Benefits

Shape the future of Customer Success.

Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology?

Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth.

This is a fantastic opportunity to join a respected organisation at an exciting stage of its digital transformation, where Customer Success is central to the company's future growth strategy.

The Opportunity

You'll own the post-sales customer journey, becoming a trusted advisor to key stakeholders and helping customers maximise the value of their investment.

Working closely with Sales, Product and Support teams, you'll deliver an exceptional customer experience while identifying opportunities to increase adoption, improve retention and generate additional revenue.

If you enjoy building long-term client relationships, influencing senior stakeholders and making a genuine commercial impact, this role offers an excellent opportunity to do exactly that.

Key Responsibilities

Manage a portfolio of strategic customer accounts across EMEA.

Lead the successful migration of customers from legacy solutions to a modern SaaS platform.

Build trusted relationships with executive sponsors, business leaders and operational users.

Develop Customer Success Plans aligned to customer objectives and measurable business outcomes.

Drive customer onboarding, adoption, engagement and long-term value realisation.

Deliver Quarterly Business Reviews, health checks and strategic planning sessions.

Act as a trusted advisor, sharing industry best practice and product expertise.

Own customer renewals, retention and Net Revenue Retention (NRR) performance.

Identify and develop upsell and cross-sell opportunities alongside the Sales team.

Monitor customer health, proactively identifying risks and implementing retention plans.

Capture customer feedback to help shape future product development.

Promote customer advocacy through references, case studies and success stories.

Maintain accurate CRM data, customer plans and forecasting information.

Collaborate closely with Sales, Product and Technical Support to deliver a seamless customer experience.

About You

You'll already have experience managing strategic customer relationships and will understand how to combine exceptional service with strong commercial awareness.

You'll ideally bring:

Experience in Customer Success, Strategic Account Management or Senior Account Management.

A background within SaaS, software, technology or construction and the built environment.

A proven track record of improving customer retention, renewals and account growth.

Experience delivering onboarding programmes and driving software adoption.

Strong commercial awareness with experience identifying expansion opportunities.

Excellent stakeholder management skills, including working with senior decision-makers.

Experience using CRM systems and customer success metrics.

Outstanding communication, presentation and relationship-building skills.

A proactive, organised and customer-focused approach.

Success in this role will include

Delivering high Net Revenue Retention (NRR)
Increasing customer retention and renewal rates
Growing expansion revenue through upselling and cross-selling
Driving product adoption and customer engagement
Improving customer health and satisfaction
Developing customer advocates, references and case studies

Why Join?

This is an opportunity to play a pivotal role in the continued growth of an innovative SaaS platform while working with high-profile customers across EMEA.

You'll enjoy:

Managing strategic customer relationships rather than high-volume accounts.

Working closely with Product, Sales and Support to influence customer outcomes.

The opportunity to shape Customer Success best practice across the business.

A collaborative, supportive culture where your ideas are valued.

Genuine opportunities for career progression as the business continues to grow.

Receive a competitive salary, and benefits package.

If you're looking for a Customer Success role where you can build long-term partnerships, drive commercial success and help customers realise measurable value from technology, we'd love to hear from you.

Apply today to find out more.

Pay: £49,000.00-£51,000.00 per year

Benefits:

Company pension
Life insurance
On-site parking

Work Location: In person

Quick apply

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