Service Desk Support Analyst
Basingstoke and Deane Borough Council —Basingstoke
- £34,367 - £36,980 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
6d
Application Support Analyst
Leidos —Farnborough
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- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
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Total Rewards Analyst (18 Month FTC)
Yum! Brands —Woking
- Microsoft Excel
- Oracle
- Data analysis skills
Medical Writer - 6 Month Fixed Term Contract
BD —Winnersh
- £43,300 - £66,025 a year
- English
- Master's degree
- Presentation skills
Insight Analyst
Acosta —Woking
- £38,000 - £44,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Payroll Analyst EMEA - Fixed Term Contract, end of June 2027
Dynatrace —Maidenhead
- Full-time
- Spanish
- Microsoft Excel
- English
- Employee stock purchase plan
- Annual leave
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UL Solutions —Basingstoke
- English
- Bachelor's degree
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AI Governance and Product Security Analyst
Lenovo —Farnborough
- Full-time
- Computer Science
- Bachelor's degree
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- Free parking
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Boeing —Frimley
- £70,000 - £86,000 a year
- Azure
- Analysis skills
- Bachelor's degree
Analyst I, Analytical Development (12 month fixed term)
Replimune —Abingdon
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
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Data Operations Team Leader
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Team management
- Referral programme
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- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Salesforce
- Employee assistance programme
- Employee discount
Quick apply
14d
Systems Ops Analyst
Epicor —Bracknell
- Full-time
- Azure
- Windows
- SQL
Technical Lead – Python/Django
Scrumconnect Consulting —Staines-upon-Thames
- £450 - £500 a week
- Azure
- Computer Science
- Master's degree
IT&D Manager, Solution Architecture - Planisware/Portfolio Management
Reckitt —Slough
- JavaScript
- APIs
- Agile
- Employee assistance programme
- Life insurance
Director, Strategy Consulting EMEA
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Excel
- Mentoring
- Flexible schedule
- Referral programme
Quick apply
PLM Lead Analyst
Eaton —Slough
- Hybrid work
- Customer service
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- Analysis skills
- Flexible schedule
Senior Marketing Director, EMEA
Pegasystems —Reading
- Analysis skills
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- Marketing
7d
GM/Director of Product BigChange
BigChange —Reading
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior Quantity Surveyor
Mott MacDonald —Reading
- Full-time
- Mentoring
- Contracts
- Communication skills
- Employee discount

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program analyst jobs near stratfield mortimer, brk

Service Desk Support Analyst

Basingstoke and Deane Borough Council -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£34,367 - £36,980 a year
6 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

ITIL Certification
Driving Licence
Microsoft Office
ITIL
IT
Active Directory

Full job description

Service Desk Support Analyst

Help us keep our digital services running smoothly

Following a recent internal promotion, an exciting opportunity has arisen to join our friendly and supportive IT team at Basingstoke and Deane Borough Council as a Service Desk Support Analyst.

Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you.

This is a fantastic opportunity to play a key role in supporting the council’s digital infrastructure and helping our staff and partners stay connected and productive.

What you’ll be doing

As a Service Desk Support Analyst, you’ll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You’ll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure.

You’ll also:

Install and configure hardware and software, including mobile device management
Support our networking and telecommunications systems
Maintain user access and security settings across systems like Office 365 and Active Directory
Contribute to IT projects and knowledge sharing across the team
Deliver excellent customer service and help users get the most from our technology

What we’re looking for

We’re after someone who:

Has experience supporting Microsoft desktop technologies and enterprise systems
Understands ITIL principles and service desk operations
Can work independently and as part of a team
Communicates clearly and confidently with technical and non-technical users
Is organised, adaptable, and thrives under pressure

You’ll need:

GCSEs (or equivalent) in English and Maths
A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation)
A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)

Apply now via our careers portal and help us build a smarter, more connected council.

What benefits do we offer?

At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:

Generous annual leave allowance plus bank holidays
Local government pension scheme and Life Assurance
Salary sacrifice schemes for bicycles and electric cars
Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
Funded healthcare cash plan including optical and dental cover
Free flu vaccination vouchers
Access to a free and confidential employee assistance program
Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses

We are an equal opportunities employer and welcome applications from all sections of our community.

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

Basingstoke and Deane Borough Council is undertaking Local Government Reorganisation, transitioning from a two-tier structure to new unitary councils from April 2028. If you are employed by Basingstoke and Deane Borough Council as of 1 April 2028, your role will transfer to one of the new organisations on your existing terms and conditions. This change is part of a wider move to support local devolution and strengthen powers within our communities. For further information please visit New Councils Decision

Appointment Type

Permanent Position

Full Time/Part Time

Full-time

Job Category

Hours

Is this a hybrid working role?

Yes

Salary Min

£34,367

Salary Max

£36,980

Interview date

17/08/2026

Closing Date

10/08/2026

Ref No

987

Apply Now

Refine Your Search

program analyst jobs in stratfield mortimer, brk

Service Desk Support Analyst

Application Support Analyst

Total Rewards Analyst (18 Month FTC)

Medical Writer - 6 Month Fixed Term Contract

Insight Analyst

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Proposal Engineer

Analyst I, Analytical Development (12 month fixed term)

Data Operations Team Leader

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Technical Lead – Python/Django

IT&D Manager, Solution Architecture - Planisware/Portfolio Management

Director, Strategy Consulting EMEA

PLM Lead Analyst

Senior Marketing Director, EMEA

GM/Director of Product BigChange

Senior Quantity Surveyor

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