Helpdesk administrator Work, Jobs in Thames Ditton, Sry (with Salaries)

Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
11d
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Computer skills
- Bereavement leave
Facilities Administrator - Helpdesk
Emcor —Horsham
- £30,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Systems Administrator Industry Placement Year (London)
D. E. Shaw & Co., L.P. —London
- Project management
- Linux
- AI
Portals Administrator
LRG —Camberley
- Remote
- Microsoft Excel
- SharePoint
- IT
Quick apply
14d
Medical Receptionist/Administrator
Kings Corner Surgery —Ascot
- From £12.71 an hour
- Part-time
- Windows
- Administrative experience
- Mentoring
- Free parking
- Life insurance
Quick apply
13d
System Administrator 1 - UK
M.C. Dean, Inc —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
Senior Trust Administrator, MENA Team
HSBC Global Services Limited —St. Helier
- Full-time
- Communication skills
- Tax experience
Facilities Assistant
Blick Rothenberg —London
- Full-time
Quick apply
1h
Deputy Shift Leader
BGIS —London
- Full-time
- Customer service
- Computer literacy
- Basic maths
7d
Regional Estates Manager - Occupier Services
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
2h
Senior Surveyor/Estates Manager - Industrial
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Mobile A/C Engineer
ABM —London
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
Mobile A/C Engineer
ABM UK —London
- £38,000 a year
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply
Mobile Refrigeration / Chiller Engineer
ABM —Hounslow
- Full-time
- Maintenance
- Microsoft Office
- Driving

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Fresh Desk Administrator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Administrative experience
Organisational skills
Customer support
Communication skills
Time management
Help desk

Full job description

Job Purpose (Role Definition):

The role of Fresh Desk Administrator is to support the day-to-day administration of the Service department, helping to ensure service activity is planned, documented, and followed through accurately and efficiently.

This role will provide administrative support across service coordination, customer communication, documentation, reporting, and internal service processes. The post holder will also provide cover for the Freshdesk Coordinator during periods of absence, ensuring service tickets continue to be monitored, updated, allocated, and progressed in a timely manner.

Main Duties and Responsibilities:

Provide general administrative support to the Service team.
Assist with the coordination and planning of service activities, including engineer visits, preventative maintenance, repairs, and follow-up actions.
Maintain accurate service records, documentation, and customer information.
Liaise with customers, engineers, internal teams, and suppliers to support the smooth delivery of service work.
Support the preparation and processing of service paperwork, reports, quotations, purchase orders, and related documentation.
Monitor shared inboxes and respond to or escalate service-related queries as appropriate.
Update internal systems to ensure service information is accurate, current, and complete.
Support the tracking of open service actions, outstanding documentation, and customer follow-ups.
Provide cover for the Freshdesk Coordinator during holidays, sickness, or other absences.
During Freshdesk cover, monitor incoming tickets, assign or escalate tickets appropriately, update ticket progress, and ensure urgent issues are highlighted to the relevant team members.
Help maintain good communication with customers by ensuring tickets and service requests are acknowledged and progressed within expected timescales.
Work collaboratively with the wider Service team to support departmental priorities and continuous improvement.

Management Responsibilities:

None

Experience and Qualifications Required:

Mandatory:

Previous experience in an administrative or customer service role.
Good organisational skills with the ability to manage multiple tasks and priorities.
Strong attention to detail and accuracy when updating records and handling documentation.
Confident communication skills, both written and verbal.
Ability to work effectively with customers, engineers, and internal departments.
Competent in using IT systems, shared inboxes, spreadsheets, and service or CRM platforms.
Ability to remain calm and professional when handling urgent or time-sensitive service requests.
A proactive and flexible approach, with a willingness to support colleagues during busy periods or absences.

Desirable:

Experience using Freshdesk or a similar helpdesk/ticketing system.
Experience supporting service coordination, scheduling engineers, or managing service documentation.
Experience processing quotations, purchase orders, or service-related paperwork.
Understanding of service delivery processes or customer support environments.

Key Skills and Competencies:

Excellent organisational and time management skills.
Strong administrative skills with a methodical approach to work.
High level of accuracy and attention to detail.
Excellent customer service skills with a professional and courteous manner.
Strong interpersonal skills with the ability to build effective working relationships.
Ability to prioritise workload and manage competing deadlines.
Proactive and flexible approach to supporting colleagues and adapting to changing priorities.
Ability to work independently while also contributing effectively as part of a team.
Good problem-solving skills and the ability to use initiative within established processes.
Reliable, dependable, and committed to delivering a high standard of work.
Customer-focused with a commitment to delivering excellent service.
Comfortable working in a busy, fast-paced service environment.
Willingness to provide cover for colleagues and support continuous improvement within the Service department.

Quick apply

Refine Your Search

helpdesk administrator jobs in thames ditton, sry

Fresh Desk Administrator

IT Helpdesk Intern

Patient Workflow Administrator

IT Systems Administrator

Helpdesk Administrator (12 Month FTC)

Facilities Administrator - Helpdesk

IT Support Technician

Systems Administrator Industry Placement Year (London)

Portals Administrator

Medical Receptionist/Administrator

System Administrator 1 - UK

Tier 2 Customer Support Engineer

Senior Trust Administrator, MENA Team

Facilities Assistant

Deputy Shift Leader

Regional Estates Manager - Occupier Services

Senior Surveyor/Estates Manager - Industrial

Mobile A/C Engineer

Mobile A/C Engineer

Mobile Refrigeration / Chiller Engineer

I want to receive the latest job alerts for helpdesk administrator in thames ditton, sry

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