Customer service representative Work, Jobs in Brundall (with Salaries)

Customer Service Advisor
Civic Recruitment Limited —Lowestoft
- £14.59 an hour
- Full-time
- Remote
- Customer service
- English
- Microsoft Office
Quick apply
4d
Retail Customer Service Assistant
bp Retail —Norwich
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
11d
Customer Service Advisor
Angling Direct —Rackheath
- £13.21 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
8d
Customer Representative - Norwich
Nationwide Building Society —Norwich
- From £26,500 a year
- Part-time
- Customer service
- Banking
2d
Customer Service Assistant
Norfolk County Council —Norwich
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Data entry
- Employee discount
- Gym membership
Customer Service & Sales Advisor
Busseys —Norwich
- Up to £60,000 a year
- Overtime
- Customer service
- In-person
- Retail sales
- Employee discount
- Flexible schedule
Quick apply
10d
Customer Service Advisor
East Suffolk Council —Lowestoft
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Office experience
- Free parking
- Employee discount
Customer Service Advisor
Connells Group —Norwich
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
10d
Logistics Customer Service and Sales Assistant
Jarrolds —Norwich
- £12.71 an hour
- Full-time
- Sales
- Customer service
- Data entry
Quick apply
5d
Customer Retention Agent- US Hours
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- Employee discount
- Referral programme
2d
Customer Services Assistant
OurCoop —Norwich
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
3d
Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
1d
Customer Services Advisor
Bromford Flagship Livewest —Dereham
- £27,667.79 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Sick pay
Retail Customer Service Assistant - Nights
bp Retail —Scole
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
11d
Seasonal Customer Service Assistant
Haven Holiday Park Caister —Great Yarmouth
- Temporary
- Customer service
- Resort
Quick apply
Customer Service Advisor (German and/or Dutch Speaking)
Angling Direct —Rackheath
- £13.21 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
8d

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Customer Service Advisor

Civic Recruitment Limited
Lowestoft

Quick apply

Job details

Full-time
£14.59 an hour
4 days ago

Qualifications

Customer service
English
Microsoft Office
.NET
Administrative experience
Numeracy
Data entry
IT
NVQ
Communication skills

Full job description

1.5 months contract with a Local Authority

Job Title: Customer Service Advisor

Job Purpose

As a Customer Services Advisor, you will be part of a highly skilled and customer-focused team responsible for delivering a first-class service to residents, businesses, and stakeholders. The role involves providing advice, information, and resolution to customer enquiries across multiple access channels including telephone, email, web chat, social media, text messaging, and face-to-face contact.

You will aim to resolve enquiries at the first point of contact wherever possible, ensuring high levels of customer satisfaction while delivering value for money. Working within the Council's customer service framework, you will support a wide range of Council services, promote digital access channels, and contribute to continuous improvement initiatives.

The postholder will be expected to demonstrate and uphold the Council's values of Proud, Dynamic, Truthful, Good Value, and United in all aspects of their work.

Key Responsibilities

Customer Service Delivery

Provide advice, guidance, and resolution for a wide range of Council service enquiries through telephone, email, web chat, social media, text messaging, and face-to-face interactions.
Deliver excellent customer service and maximise first-contact resolution wherever possible.
Follow through on commitments made to customers and ensure actions are completed within agreed service standards.
Manage customer enquiries professionally, efficiently, and empathetically.
Build positive relationships with customers and colleagues, promoting confidence in Council services.

Service Knowledge and Support

Develop and maintain comprehensive knowledge of Council services including:
- Elections
- Environmental Services
- Garden Waste Services
- Housing Needs
- Gateway to Homechoice
- Revenues and Benefits
- Land Charges
- Southwold Camping and other Council services
Act as a source of advice and support for customers seeking information on Council services.
Assist customers in accessing and using digital services and self-service platforms.

Systems and Administration

Accurately record, update, and maintain customer information using Customer Relationship Management (CRM) and other corporate systems.
Utilise relevant systems including CRM, Civica, Capita, Elector8, Pay.net, and Microsoft Office applications.
Process customer payments where required.
Complete administrative tasks, correspondence, and documentation in accordance with corporate standards.
Ensure all records comply with GDPR and data protection requirements.

Partnership Working

Work collaboratively with internal departments and external partners including:
- Department for Work and Pensions (DWP)
- Anglia Revenues Partnership (ARP)
- Housing Services
- Norse and other service providers
Share information appropriately to support customer resolution and service delivery.
Develop effective working relationships with colleagues and stakeholders.

Continuous Improvement

Identify opportunities to improve processes, customer journeys, and service delivery.
Promote lower-cost contact channels including web chat, email, and self-service options.
Escalate complex cases appropriately and proactively resolve issues where possible.
Contribute ideas and recommendations for service improvements.

Customer Care and Complaints

Deal effectively with customer concerns, complaints, compliments, and feedback.
Apply appropriate communication and conflict-resolution techniques when handling difficult or sensitive situations.
Remain calm and professional when supporting distressed or vulnerable customers.
Ensure customer interactions are managed in line with Customer Service Standards.

Experience Required

Essential

Experience using IT systems, databases, and Microsoft Office applications.
Experience delivering excellent customer service in a customer-facing environment.
Experience handling enquiries via telephone, email, and digital communication channels.
Experience maintaining accurate records and customer information.

Desirable

Minimum 18 months' experience in a comparable Customer Services role.
Experience within Local Government, Public Sector, Housing, Revenues and Benefits, or related services.
Experience processing customer payments.
Experience using CRM, Civica, Capita, Elector8, Pay.net, or similar systems.
Experience working in a high-volume contact centre or customer service environment.

Qualifications

Essential

Four GCSEs (or equivalent) at Grade C/4 or above, including English and Mathematics.

Desirable

NVQ Level 3 in Customer Service or equivalent qualification.
Relevant customer service training and development.
Additional qualifications related to local government administration, customer services, or contact centre operations.

Knowledge, Skills and Competencies

Knowledge

Customer service principles and best practice.
GDPR and data protection requirements.
Understanding of Council services and local government operations.
Digital customer service channels and systems.

Skills

Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Fast and accurate keyboard and data entry skills.
Good numeracy and administrative skills.
Ability to prioritise workload and manage competing demands.
Strong problem-solving and decision-making skills.
Ability to remain calm under pressure and handle challenging situations professionally.
Ability to work independently and as part of a team.

Competencies

Customer Focus
Communication
Teamwork
Problem Solving
Accuracy and Attention to Detail
Resilience
Adaptability
Digital Confidence
Professionalism
Continuous Improvement

Additional Information

Location: Primarily Remote/Hybrid
Office Locations: Lowestoft – Riverside, 4 Canning Road, NR33 0EQ (Contact Centre)
Duration: Initial 6-week assignment
Hours: 37 hours per week
Pay Rate: £14.59 per hour (Umbrella)
Start Date: Thursday 30th July
Requirement: Candidates should be local to enable collection and return of equipment and have knowledge of the local area.
Payment Schedule: Bi-weekly
Start Date: Immediate start available
Closing Date: Applications closing soon – early applications are encouraged

Quick apply

Refine Your Search

customer service representative jobs in brundall

Customer Service Advisor

Retail Customer Service Assistant

Customer Service Advisor

Customer Representative - Norwich

Customer Service Assistant

Customer Service & Sales Advisor

Customer Service Advisor

Customer Service Advisor

Logistics Customer Service and Sales Assistant

Customer Retention Agent- US Hours

Customer Services Assistant

Client Services Representative

Customer Services Advisor

Retail Customer Service Assistant - Nights

Seasonal Customer Service Assistant

Customer Service Advisor (German and/or Dutch Speaking)

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