Helpdesk support Work, Jobs in Bewdley, Wor (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
19h
Helpdesk Agent (24hrs/week)
Arcus FM —Redditch
- £26,437 a year
- Part-time
- Phone etiquette
- Annual leave
Quick apply
7d
First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Time management
- Annual leave
- Employee assistance programme
Quick apply
14d
IT Helpdesk Engineer
GT Stewart Limited —Birmingham
- £24,784.49 - £24,784.50 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
6d
Desktop Support Engineer L1
Brainotech IT solutions —Brierley Hill
- Maintenance
- Analysis skills
- Computer networking
Quick apply
1d
Customer Support & Operations Administrator
Keynetics Ltd —Malvern
- £25,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
Quick apply
8d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- Annual leave
14d
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Administrative experience
- Time management
- Annual leave
Quick apply
Technical Support Engineer - EV & Energy Solutions
Luceco Plc —Telford
- Full-time
- CRM software
- Customer service
- Computer networking
- Free parking
- Employee stock purchase plan
Quick apply
5d
Sales Administrator
Square Skills UK Ltd —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Data entry
- Work from home
Quick apply
1d
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
4d
Maintenance Helpdesk Agent
Poundland —Walsall
- £26,707 a year
- Weekend availability
- IT
- Communication skills
- Free parking
- Work from home
6d
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- Driving
- IT
- In-person
- Free parking
Quick apply
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Work from home
People Data Administrator
Serco Group —Solihull
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Caretaker
Bellrock Property and Facilities Management —Worcester
- £25,000 a year
- Hybrid work
- AI
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Field IT Service Engineer
Blakemore Technical Services —Droitwich
- Full-time
- IT
- Communication skills
- Employee discount
- Life insurance
Automotive Helpdesk Technician
The AA —Oldbury
- £35,000 a year
- Weekend availability
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
1d
Facilities Coordinator
Well Pharmacy —Redditch
- Up to £29,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
12d
Head Caretaker
Equans —Birmingham
- £26,728.21 - £32,800.00 a year
- 8 hour shift
- First Aid Certification
- Team management
- Leadership
- Annual leave
- Employee assistance programme
6d

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helpdesk support jobs near bewdley, wor

1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

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Job details

Permanent
19 hours ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

helpdesk support jobs in bewdley, wor

1st Line Service Desk Analyst (Days)

Helpdesk Agent (24hrs/week)

First Line Support Consultant

IT Helpdesk Engineer

Desktop Support Engineer L1

Customer Support & Operations Administrator

Desktop Support Engineer (two roles)

Scheduler

Technical Support Engineer - EV & Energy Solutions

Sales Administrator

Service Desk Analyst

Maintenance Helpdesk Agent

IT Technician

IT 1st Line Support Apprentice

People Data Administrator

Caretaker

Field IT Service Engineer

Automotive Helpdesk Technician

Facilities Coordinator

Head Caretaker

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