Thorpe park Work, Jobs in Surrey (with Salaries)

CONTACT CENTRE ADVISOR – FEEDBACK
Merlin Entertainments —Chertsey
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Employee discount
Part-Time Waiter/Waitress
JKS Restaurants —London
- £14.50 an hour
- Full-time
- Bar
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
VIP HOST
Merlin Entertainments —Chertsey
- £10.85 an hour
- Customer service
- Communication skills
- Employee discount
3d
Clinical Safety Officer
Healthtech-1 —London
- £2,500 a week
- Overtime
- Hybrid work
- School
- Annual leave
- Work from home
12d
Kitchen Assistant
Ridgevale Estates Limited —Windsor
- £12.71 an hour
- Part-time
- Hotel
- Guest services
- Resort
- Free parking
- Employee discount
Quick apply
5d
Food & Beverage Assistant
Aramark —Chertsey
- £8.03 - £12.71 an hour
- Part-time
- Serving
- Customer service
- Guest services
- Free parking
- Annual leave
Senior Clinical Account Executive
Healthtech-1 —London
- £2,500 - £75,000 a year
- Overtime
- Leadership
- Communication skills
- School
- Annual leave
- Work from home
Event Catering Staff
Pulse Street Food Collective —Chertsey
- From £12.71 an hour
- Temporary
- Serving
- Hospitality
- Cleaning
Quick apply
1d
SENIOR RIDE OPERATOR AND TRAINER
Merlin Entertainments —Chertsey
- £13.21 an hour
- Supervising experience
- Continuous improvement
- Training & development
- Employee discount
3d
ZONAL OPERATIONS LEAD
Merlin Entertainments —Chertsey
- £13.50 an hour
- Customer service
- Supervising experience
- Training & development
- Employee discount
3d
Regulatory Lead
Healthtech-1 —London
- £2,500 a week
- Overtime
- Research
- Communication skills
- School
- Annual leave
- Work from home
5d
Senior/ Staff Software Engineer
Healthtech-1 —London
- £90,000 - £130,000 a year
- Overtime
- AI
- School
- Annual leave
- Work from home
Bartender
JKS Restaurants —London
- Up to £17 an hour
- Full-time
- Hospitality
- Bar
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
Seasonal Security Officer
OCS Group —Chertsey
- £13.53 an hour
- Customer service
- English
- Conflict management
Quick apply
7d
Sommelier
JKS Restaurants —London
- Up to £17 an hour
- Full-time
- Hospitality
- Bar
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
11d
HEALTH & SAFETY DIRECTOR
Merlin Entertainments —Chertsey
- Weekend availability
- Continuous improvement
- Team management
- Leadership
12d
Chef de Partie
Aramark —Chertsey
- From £13.50 an hour
- Weekend availability
- Cooking
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
13d
Chef de Partie
JKS Restaurants —London
- £41,000 - £42,000 a year
- Overtime
- Bar
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
MULTI-SKILLED ENGINEER (ELECTRICAL BIAS)
Merlin Entertainments —Chertsey
- £47,043 a year
- Full-time
- Maintenance
- Resort
- Employee discount
9d
Wok Chef
JKS Restaurants —London
- £15.50 - £16.00 an hour
- Full-time
- Bar
- Cooking
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
6d

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CONTACT CENTRE ADVISOR – FEEDBACK

Merlin Entertainments -
Chertsey

Apply Now

Job details

Full-time | Fixed term contract
£12.80 an hour

Benefits

Free parking
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Guest relations
Stakeholder liaison
UK GDPR
Microsoft Office Suite
Complaint handling
General Data Protection Regulation (GDPR)
Customer interaction
Communication skills

Full job description

What you'll bring to the team

Location: Thorpe Park - Merlin Technical Hub. The role will be a hybrid working model, following successful probation period and subject to performance metrics.

Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.

Contract Type: Full time, Fixed term, until 27.11.2026

Due to the nature of the role, we can only accept applicants who are 18 and over.

As a Contact Centre Feedback Advisor you will be focusing on guest feedback through e-mails, social media, and review sites. Focusing on resolving issues effectively and empathetically, you will work towards key performance targets while delivering exceptional customer service. The role requires excellent communication skills, emotional intelligence, and a strong written capabilities and a commitment to delivering outstanding customer service.

Responsibilities

Manage guest feedback received via email, social media, online review platforms and written correspondence including high-profile and complex cases.
Investigate feedback accurately by reviewing booking information, attraction policies, operational reports, guest feedback and liaising with internal stakeholders and site teams
Provide professional, empathetic, and solution-oriented responses within agreed service level agreements aligned with our brand tone.
Resolve feedback in line with our guest experience standards through written and verbal communication channels
Gain an excellent knowledge of products and attractions, becoming a subject matter expert.
Log information from all contacts received, file correspondence/data where required and maintain detailed and accurate records.
Ensure all communication reflects the Merlin brand tone and values
Meet personal and team key performance targets.
Ensure data protection and GDPR requirements are adhered to.

#customerservicejob #customerservice

Merlin - It's where we play

Merlin Entertainments

2.22K subscribers

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Qualifications & Experience

Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
Must have previous experience with escalated guest complaints and resolutions
A well-organised person who manages time effectively and easily adapts to shifting priorities and requirements.
Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Works well in a team environment, communicating clearly and contributing positively to team goals and objectives.
Previous experience in customer service, complaints handling, guest relations, or contact centre environments.

Benefits

Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in our retail shops and restaurants
40% discount online off LEGO, and much more!
Free bus from Staines station for all employees
Fortnightly pay
Free staff parking
Ongoing training & development to have a longer-term career in Merlin
Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.80/Hr.

Apply Now

Refine Your Search

thorpe park jobs in surrey

CONTACT CENTRE ADVISOR – FEEDBACK

Part-Time Waiter/Waitress

VIP HOST

Clinical Safety Officer

Kitchen Assistant

Food & Beverage Assistant

Senior Clinical Account Executive

Event Catering Staff

SENIOR RIDE OPERATOR AND TRAINER

ZONAL OPERATIONS LEAD

Regulatory Lead

Senior/ Staff Software Engineer

Bartender

Seasonal Security Officer

Sommelier

HEALTH & SAFETY DIRECTOR

Chef de Partie

Chef de Partie

MULTI-SKILLED ENGINEER (ELECTRICAL BIAS)

Wok Chef

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