Service desk engineer Work, Jobs in Uk (with Salaries)

Service Desk Engineer (Weekend)
Charles Square —Remote
- Up to £40,000 a year
- Weekend availability
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
Technical Support Engineer
Zenzero Solutions —Remote
- Weekend availability
- Remote
- IT
- Linux
- Communication skills
Service Desk Engineer
RFA —London
- Azure
- Computer Science
- Customer service
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- English
- Windows
- Free parking
Quick apply
11d
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Internal Support Engineer
Nerdio —Remote
- Full-time
- Hybrid work
- Azure
- Management
- SharePoint
- Annual leave
Quick apply
Escalation Engineer – Service Desk (L4) NIGHT SHIFT
Assured Data Protection —Remote
- Full-time
- Azure
- Customer service
- SQL
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- AWS
- Continuous improvement
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- APIs
10d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 a year
- Hybrid work
- Azure
- Management
- Microsoft Office
- Annual leave
- Employee assistance programme
9d
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
2d
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
IT Support Engineer
Lendable —London
- Full-time
- Hybrid work
- Machine learning
- Scripting
- Computer networking
- Referral programme

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Service Desk Engineer (Weekend)

Charles Square -
Remote

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Gym membership

Qualifications

Azure
SAN
Agile
IT
VMWare
Root cause analysis
Communication skills
Active Directory
Intune

Full job description

About Charles Square

Charles Square (CSq) is a Technology Services Partner serving the financial sector and regulated businesses. CSq provides Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience.

CSq is an agile company, ISO27001 certified and a Microsoft Partner. Our goal is to help companies transform and innovate using technology.

Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a great team.

Role Outline

We are looking for an experienced, customer-focused and enthusiastic Client Services Engineer to join our team. You will provide support for on-premises and Azure environments for our customers.

You should have a genuine interest in solving IT issues and be empathetic to customer needs and requirements. Day to day tasks include management and troubleshooting of customer environments and working with our project delivery team to plan and deploy environments and services for our customers.

Your time will be spent as a point of contact for our service desk, dealing with critical tickets and escalations, including change management. The candidate should be prepared to split their working day between providing support for customer environments and colleagues, delivery and documentation.

You should possess excellent written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us continue to develop a strong partnership with our customers.

Key Responsibilities

Reporting to the Service Desk Manager and working as part of a team of four engineers, you will:

Act as the technical point of contact for incidents and service requests
Lead troubleshooting across Azure and on-premises infrastructure, taking ownership of major incidents from triage through to resolution and post-incident review
Drive root cause analysis on recurring or high-impact issues and implement permanent fixes rather than repeated workarounds
Review and implement changes within customer environments, acting as a technical reviewer for changes raised by other engineers
Build and maintain technical documentation, runbooks and knowledge base articles to reduce future escalations and uplift the wider team
Identify opportunities where additional CSq services could genuinely benefit a customer, and flag these to account management

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment, with in-depth knowledge in troubleshooting and the hunger to learn and progress as well as bringing something special to the company.

Experience supporting and troubleshooting complex environments.
Ability to work in a fast-paced environment and manage competing priorities.
Ability to prioritise and self-manage your workload.
You will have excellent client service skills, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.

Required Skills

Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional is desirable
4+ years’ experience in a similar role
Demonstrable working knowledge across most of the following Azure and on-premises components: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, and Storage/SAN

Working Hours

7am - 7pm (Friday to Sunday) or (Saturday to Monday)

Company Benefits

19 days annual leave (excluding UK Bank Holidays)
Health Shield – Cash Plan
Cinema Tickets
Gym Membership
Social Events
Training & Certification contributions
Pension
High street retailer discounts via Shop St
CSq Benefits Hub

Equal Opportunities & How to Apply

Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

Quick apply

Refine Your Search

service desk engineer jobs in uk

Service Desk Engineer (Weekend)

Service Desk Engineer (Field)

Technical Support Engineer

Service Desk Engineer

First Line Service Desk Analyst

IT Support Engineer

Senior Service Desk Consultant - 3rd Line

Service Desk Analyst

IT 1st Line Support Engineer

Internal Support Engineer

Escalation Engineer – Service Desk (L4) NIGHT SHIFT

Senior Service Desk Engineer

Service Desk Engineer

Desktop Support Engineer

Service Desk Team Leader

ICT Support Engineer

Desktop Support Engineer

First Response Engineer - Service Desk - MSP

Systems Engineer

IT Support Engineer

I want to receive the latest job alerts for service desk engineer in uk

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