Helpdesk coordinator Work, Jobs in Rosedale, Hrt (with Salaries)

Remedials Avoidance Coordinator
Hyperoptic —London
- Weekend availability
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Estate and Facilities Coordinator
Rendall & Rittner —London
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Facilities Coordinator - 8 Finsbury Circus, London
CBRE —London
- Full-time
Cosmetics Helpdesk Operations Coordinator(12 month FTC)
Superdrug —Croydon
- Part-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Store discount
- Employee discount
Chiller Service Engineer
Daikin Industries Ltd. —Watford
- Overtime
- Communication skills
- Annual leave
Quick apply
Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
5d
Service Administrator / Service Coordinator
Pearly Gate Maintenance Limited —Basildon
- £25,420 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
6d
Helpdesk Coordinator VA2837
Anabas —London
- £29,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee assistance programme
7d
Community Engagement Co-ordinator
Heathrow —London
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Work from home
4d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- In-person
Quick apply
13d
Facilities Coordinator
JLL —London
13d
Facilities Coordinator - Peterborough Court, London
CBRE —London
- Full-time
Facilities Coordinator - 98 Theobalds, London, UK
CBRE —London
- Full-time
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Facilities and Community Coordinator, Central St. Giles, London, UK
CBRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Estates Maintenance CAFM & Asset Lead
The Hillingdon Hospitals NHS Foundation Trust —Uxbridge
- £36,943 - £44,900 a year
- Full-time
1d

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Remedials Avoidance Coordinator

Hyperoptic -
London

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Microsoft Office
Organisational skills
Communication skills

Full job description

Job title: Remedial Avoidance Coordinator (6 Month Full time Contract)
Office location with Hybrid working: Hammersmith London

About the role and the Team:
As a Remedials Avoidance Coordinator, you'll play a key role in preventing service, repair and connection jobs from becoming remedial work. You'll take ownership of the end-to-end coordination of failed jobs, working closely with our Repair Helpdesk, Area Managers, Project Engineers and field teams to identify opportunities to recover work quickly and efficiently.
You'll be responsible for resolving access issues, coordinating with internal and external stakeholders, keeping customers informed, and ensuring jobs progress smoothly through to completion. This is a fast-paced, highly collaborative role where proactive problem-solving and excellent organisation are essential. We're looking for people who thrive in a fast-paced operational environment and enjoy solving problems, coordinating multiple priorities and working collaboratively across teams.

Working Pattern:
Working 5 days out of 7, part of a 7-day rota which includes weekends
Weekday shifts are either 8:00am-5:00pm or 10:00am-7:00pm.
Late weekday shifts and all weekend shifts are worked from home
What will you be doing?
Workload Management
Triage failed Service & Repair (S&R) and Connections jobs, identifying recoverable work and genuine remedial cases.
Coordinate with the Helpdesk to route recoverable jobs to the Save the Day team on the same day.
Manage REM and OTA queues, prioritising workloads and reducing dwell times.
Resolve delays relating to access, building managers, landlords and council approvals.
Coordinate with internal teams to keep jobs progressing and ensure timely resolution.
Monitor KPIs and service targets, taking ownership of issues through to completion.
Liaise with internal and external engineers, ensuring they have the information required to complete work successfully.
Manage engineer appointments, optimising schedules to maximise productivity and minimise failed visits.
Stakeholder Management
Build strong relationships with building managers, landlords, councils and business partners to remove barriers to delivery.
Work closely with the Helpdesk, Area Managers, Project Engineers and Delivery Managers to resolve escalations.
Keep customers informed with timely updates on appointments, job progress and expected resolution.
Identify recurring issues and trends, escalating insights and improvement opportunities to management.
Systems & Administration
Maintain accurate job records, trackers and system updates throughout the job lifecycle.
Ensure documentation and notes are complete and up to date.
Work with business partners to maintain accurate and timely system updates.
Support continuous improvement initiatives within the Remedials Avoidance function.

What we are looking for?:
Excellent written and verbal communication skills.
A professional and confident telephone manner when dealing with customers and third parties.
Experience working in a busy office or operational coordination environment.
Strong organisational skills with the ability to prioritise multiple tasks and work to deadlines.
The ability to work independently and use initiative while remaining a collaborative team player.
Experience using Microsoft Office applications.
Confidence using Google Maps or other mapping and location-based systems.
The ability to communicate effectively with colleagues and stakeholders at all levels of the business.
A basic understanding of ISP (Internet Service Provider) network operations or telecommunications environments - Desirable

Why work for us?
We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022-23) and were named among the UK's Best Workplaces for Wellbeing (2022).
Some of our key Benefits
Competitive salary
25 days' paid holiday increasing each year, to a max of 35
Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
Private medical Insurance provided by AXA health
Life assurance giving you cover of 4 times your base salary
Partnership with the Kings Trust
Our pension scheme matches your contributions up to 4%
Retail offers — discounts from hundreds of recognisable brands
Free Hyperoptic broadband if you live in a Hyperoptic area
Enhanced pay for new parents
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
You apply
We carefully review your application
We'll get back to you — even if it's a no (for now)

Apply Now

Refine Your Search

helpdesk coordinator jobs in rosedale, hrt

Remedials Avoidance Coordinator

Estate and Facilities Coordinator

Facilities Coordinator - 8 Finsbury Circus, London

Cosmetics Helpdesk Operations Coordinator(12 month FTC)

Chiller Service Engineer

Support Case Coordinator

Service Administrator / Service Coordinator

Helpdesk Coordinator VA2837

Community Engagement Co-ordinator

Facilities Coordinator

Facilities Coordinator

Facilities Coordinator - Peterborough Court, London

Facilities Coordinator - 98 Theobalds, London, UK

Fresh Desk Administrator

Facilities and Community Coordinator, Central St. Giles, London, UK

Estates Maintenance CAFM & Asset Lead

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