Customer insights analyst Work, Jobs in Bexley, Gtl (with Salaries)

Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Research Operations Analyst , Research Services I PV & Studios - Ops
Amazon Digital UK Limited —London
- Full-time
- Spanish
- Microsoft Excel
- Maintenance
2d
SEO Testing Analyst | Washington State (Remote) | $55-65K
SearchPilot —London
- Full-time
- Remote
- Project management
- JavaScript
- Communication skills
- Annual leave
Quick apply
CRM Data and Customer Analyst
Jimmy Choo —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
7d
Technical Business Analyst, Consultant, Strategy, Governance & Architecture, AI & Data
Deloitte —London
- Hybrid work
- Azure
- SQL
- AWS
Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Senior Strategy and Insights Analyst
Rithum —London
- Remote
- Sales
- Salesforce
- SQL
- Annual leave
- Employee assistance programme
Market Research & Data Analyst, Reuters Insights
Thomson Reuters —London
- Full-time
- Hybrid work
- IT
- AI
- Communication skills
HR Data Analyst
QA Limited —London
- Microsoft Excel
- Analysis skills
- Human resources
- Annual leave
- Employee assistance programme
Trust and Safety Analyst
Twitch UK Ltd. - E32 —London
- Weekend availability
- Data analysis skills
- SQL
- AWS
- Annual leave
- Employee discount
Quantitative Analyst (Math, Physics & Engineering degrees)
Prima —London
- £80,000 - £160,000 a year
- Hybrid work
- English
- Analysis skills
- Maths
- Work from home
Quick apply
Retention Marketing Specialist - Maternity Cover
QVC —West London
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
Europe Dcomm Digital Shelf Analyst
Haleon —London
- Full-time
- Sales
- Marketing
- Project management
Assistant Economist - Analytical Projects Unit
HM Treasury —London
- £43,090 - £49,500 a year
- Part-time
- Hybrid work
- Master's degree
- Analysis skills
- Presentation skills
- Annual leave
- Flexitime
Fraud Prevention and Risk Analyst - Ecommerce IT
UNIQLO —London
- Full-time
- Hybrid work
- Sales
- Customer service
- Data analysis skills
- Employee discount
7d
Data & Analytics Lead
Disguise Technologies Ltd —London
- Hybrid work
- SQL
- AWS
- AI
- Annual leave
- Employee assistance programme
Quick apply
Revenue Operations Analyst
Entrust —London
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
9d
Analyst, Risk Intelligence
Deliveroo —London
- Full-time
- Military
- Bachelor's degree
- In-person
14d
Client Operations & Finance Analyst (Junior)
Boost inc —London
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Business Development Analyst - International Operations and Development
Civil Aviation Authority —Gatwick Airport
- £31,500 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
4h

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Service Lead, Settlement and Insights

Elexon -
London

Apply Now

Job details

Fixed term contract
Up to £69,550 a year

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
R
Microsoft Office
Tableau
SQL
Analysis skills
Presentation skills
Continuous improvement
Mentoring
Data visualisation
Leadership
Communication skills
Python

Full job description

We have an exciting opportunity for a Service Lead, Settlement & Insights (Global Grade 11) to join our Settlement and Insights team on a 12 month FTC. This role is central to ensuring the effective day-to-day delivery of settlement services that underpin the Balancing and Settlement Code (BSC), while driving operational excellence and continuous service improvement.

You'll play a key role in leading operational services, managing a small team of Service Analysts, and acting as a subject matter expert across settlement processes. Working closely with colleagues, customers and industry stakeholders, you'll help ensure the accurate delivery of settlement services, mitigate operational risk, and support industry change initiatives that are shaping the future of Great Britain's electricity market on the journey to Net Zero.

What you'll do:

As Settlement Service Lead, you'll lead the day-to-day operation of one or more settlement services, ensuring we continue to deliver high-quality, customer-focused services while meeting our legal obligations under the BSC.

Lead and develop a small team of Service Analysts, providing coaching, guidance and performance support.
Oversee the day-to-day delivery of settlement services, ensuring operational excellence and compliance with BSC obligations.
Champion an outstanding customer experience by resolving complex operational issues and supporting customers effectively.
Act as a Subject Matter Expert, providing technical leadership on settlement processes, industry rules and operational procedures.
Identify opportunities to improve services, reduce operational risk and enhance customer outcomes.
Support Service Owners with prioritisation, backlog management and continuous service improvement.
Deliver business readiness activities for industry change, including operational documentation, training and transition into service.
Analyse operational data and trends to provide insight, recommendations and reporting to senior stakeholders, committees and industry groups.
Build strong relationships across Elexon, industry participants, regulators and service providers to deliver collaborative solutions.

What you'll bring:

We're looking for someone who combines strong operational leadership with excellent stakeholder management and technical expertise.

Experience leading or mentoring teams in an operational or service delivery environment.
Strong knowledge of operational processes, continuous improvement and customer service management.
The ability to interpret complex technical or regulatory information and communicate it clearly to different audiences.
Excellent analytical skills with experience using data to identify trends, solve problems and support decision-making.
Confidence building relationships with senior stakeholders, customers and external partners.
A proactive approach to managing priorities, improving processes and driving positive change.
Strong communication and presentation skills with the ability to influence at all levels.
Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.

Desirable experience:

Knowledge of the Balancing and Settlement Code and GB electricity market arrangements.
Experience with industry change programmes, such as Market-wide Half Hourly Settlement (MHHS).
Experience using SQL, Python, R or data visualisation tools such as Power BI or Tableau.
Experience presenting to industry forums or senior governance groups.

What's in it for you:

Up to £69,550 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

customer insights analyst jobs in bexley, gtl

Service Lead, Settlement and Insights

Research Operations Analyst , Research Services I PV & Studios - Ops

SEO Testing Analyst | Washington State (Remote) | $55-65K

CRM Data and Customer Analyst

Technical Business Analyst, Consultant, Strategy, Governance & Architecture, AI & Data

Sales Operations Analyst AWS Enterprise Support Strategy & Operations (ESSO), AWS Enterprise Support Strategy & Operations (ESSO)

Senior Strategy and Insights Analyst

Market Research & Data Analyst, Reuters Insights

HR Data Analyst

Trust and Safety Analyst

Quantitative Analyst (Math, Physics & Engineering degrees)

Retention Marketing Specialist - Maternity Cover

Europe Dcomm Digital Shelf Analyst

Assistant Economist - Analytical Projects Unit

Fraud Prevention and Risk Analyst - Ecommerce IT

Data & Analytics Lead

Revenue Operations Analyst

Analyst, Risk Intelligence

Client Operations & Finance Analyst (Junior)

Business Development Analyst - International Operations and Development

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