Client success Work, Jobs in South Shields, Twr (with Salaries)

Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply
11d
Client Partner
Seriös Group —Newcastle upon Tyne
- Up to £70,000 a year
- Hybrid work
- Sick pay
Quick apply
3d
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- HTML
- Annual leave
- Flexible schedule
Quick apply
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Morpeth - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Mitford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Field Sales (Account Manager)
CITY ELECTRICAL FACTORS LTD —Newcastle upon Tyne
- £28,000 - £35,000 a year
- Full-time
- Business development
- Conflict management
- In-person
- Free parking
- Employee discount
Quick apply
6d
HelpPoint Administrator
Churchill Group —Gateshead
- £26,000 - £27,000 a year
- CRM software
- Computer literacy
- Administrative experience
- Employee discount
- Sick pay
Quick apply
14d
Key Account Manager
Assystem —Newcastle upon Tyne
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Key Account Executive - Automotive
INFINIT —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
Quick apply
Sales Consultant
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
- Flexible schedule
Business Development Manager (BDM) - Hartlepool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Hartlepool
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Mid-Market Account Manager - ConTech
Trimble —Newcastle upon Tyne
- Full-time
- Product management
- Travel
8d
Account Manager
Ocean Technologies Group —Newcastle upon Tyne
- Remote
- Marketing
- Public speaking
- Master's degree
5d
Business Development Manager
Hubexo —Newcastle upon Tyne
- Monday to Friday
- Presentation skills
- Employee assistance programme
Contractor & Specification Sales Manager
Crown Paints —Newcastle upon Tyne
- Full-time
- Business development
- Communication skills
- Negotiation
- Annual leave
Quick apply
8d
Business Development Manager (BDM) - Consett - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Consett
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
BPL - Relationship Support Executive
Barclays —Sunderland
- Computer skills
- Communication skills
4d
Customer Success Manager
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- Salesforce
- Travel
Internal Account Manager
Kite Packaging —Gateshead
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Life insurance
Quick apply
Sales Executive - Internal
James Latham —Gateshead
- Full-time
- Work from home
- Employee assistance programme
Quick apply
6d

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Customer Success Manager

Cognassist -
Hebburn

Quick apply

Job details

11 days ago

Benefits

Annual leave

Qualifications

CRM software
Client engagement
Incoming mail sorting
Stakeholder liaison
Risk analysis
Relationship management
Management reporting
Customer support
Customer interaction
Networking
AI
Communication skills
Negotiation

Full job description

Responsibilities

Build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking.
Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities and report to colleagues on any high-risk clients.
Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally.
Champion the benefits of cognitive profiling and learning support strategies throughout the client business and internally with support from your colleagues.
Manage our Customer Service inbox and distribute to colleagues accordingly.
Generate interest from clients for incremental sales from existing and other company products and services.
Produce winning proposals and presentations for CSM’s to deliver.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Support on the acquisition of case-studies and testimonial feedback including video media/filming, surveys, and face to face interviews.
Assist with challenging client requests or issue escalations as needed.
Work closely with the software development team to scope priorities based on client demand.
Act as the eyes and ears of the business spotting risks and opportunities through probing conversations.
With training and guidance from the team you will be responsible for communicating all changes/updates and reports to our smaller client base through email.
Producing Digital quarterly business review for our smaller client base.
Assisting our support team during annual leave and busy periods, processing support queries that come through and resolving them as quickly as possible.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Required Skills & Experience

Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Demonstrable communication and relationship development skills via video and teleconference or face to face and the ability to communicate, present and influence key stakeholders at all levels of an organisation with support from your colleagues.
Organised, hardworking and willing to build your career through success with clients.
A quick learner and the ability to work and think clearly when under pressure.
Proven work experience in administration or account management.
Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs and challenging customers where necessary.
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Key Competencies

Strong verbal and written communication skills.
Customer focused, curious, and hungry for results.
Excellent interpersonal skills.
The ability to multi-task.

Qualifications

Qualification in Customer Service/Client Relations or in a related field from a recognised institution.

Quick apply

Refine Your Search

client success jobs in south shields, twr

Customer Success Manager

Client Partner

Customer Success Manager -Full time - Permanent - Gateshead

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Morpeth - Circa 41k Package - 53k OTE Uncapped

Field Sales (Account Manager)

HelpPoint Administrator

Key Account Manager

Key Account Executive - Automotive

Sales Consultant

Business Development Manager (BDM) - Hartlepool - Circa 41k Package- 53k OTE Uncapped

Mid-Market Account Manager - ConTech

Account Manager

Business Development Manager

Contractor & Specification Sales Manager

Business Development Manager (BDM) - Consett - Circa 41k Package- 53k OTE Uncapped

BPL - Relationship Support Executive

Customer Success Manager

Internal Account Manager

Sales Executive - Internal

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