Counter manager Work, Jobs in Wallsend, Twr (with Salaries)

Crime Trainer
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- Full-time
- Microsoft Office
- Presentation skills
- Travel
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Benefit Cosmetics UK —Gateshead
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
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Beijer Ref UK Limited —Newcastle upon Tyne
- £40,000 - £50,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
18h
No7 Counter Manager
Boots —North Shields
- £27,121 - £30,506 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1d
Brow & Beauty Expert - North Shields
Benefit Cosmetics UK —North Shields
- Part-time
- Hospitality
- Sales
- Customer service
- Annual leave
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Account Manager
ELEMIS —Newcastle upon Tyne
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
7d
Café Worker
Wok Manifesto —Newcastle upon Tyne
- From £12.71 an hour
- Weekend availability
- Hospitality
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- English
- Employee discount
Quick apply
14d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
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Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
Estee Lauder —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
Senior Performance Analyst
Cabinet Office —Newcastle upon Tyne
- £57,204 - £63,953 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
4d
Retail Therapist
ELEMIS —Newcastle upon Tyne
- Full-time
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- Leadership
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- Employee discount
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ghd hair —Newcastle upon Tyne
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Specialist Treatment Manager - Psychology Services Group - HMP Frankland
Ministry of Justice —Durham
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Impact Food Group —Washington
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AECOM —Newcastle upon Tyne
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QE Facilities —Gateshead
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- Part-time
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Boots —Hartlepool
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
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Counter Manager - Metro
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Crime Trainer

Home Office -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time
£41,750 - £48,250 a year
5 days ago

Benefits

Company pension

Qualifications

Driving Licence
Microsoft Office
Category B Auto Licence
Presentation skills
Organisational skills
SharePoint
Agile
Communication skills

Full job description

Details

Reference number

471806

Salary

£41,750 - £48,250

National pay locations: Cardiff, Dover, Leeds, Liverpool, Newcastle, Salford, Sheffield, Stansted £41,750 - £44,250
London pay locations: £45,750 - £48,250
Plus AHW of 21.17% which equates to an additional £8,838pa based on salary minimum.

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

HO - Immigration Enforcement

Type of role

Operational Delivery

Working pattern

Full-time, Shift working

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Cardiff, Dover, Leeds, Liverpool, London, Newcastle-upon-Tyne, Salford, Sheffield, Stansted

About the job

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the governments immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

The Operational Capabilities Command (OCC) is a directorate within Enforcement, Compliance & Crime (ECC). Our mission is to ensure that operational colleagues have the skills, capabilities, tools and infrastructure which are modern, environmentally sustainable, fit for purpose and allows staff to maximise their operational effectiveness.

Our aim is to work across people and strategic workforce planning, change, digital, performance, engagement, risk, law enforcement engagement and our vulnerability and fair treatment teams collaboratively as one team. We will act as agents of change, to provide the innovation, service and thought leadership that is needed so that Enforcement, Compliance & Crime (ECC) runs well as a command now and transforms further to meet the demands and opportunities of the future.

OCC Crime Training works with law enforcement and cross-government partners to tackle serious and organised immigration crime with a focus on bringing to justice those who exploit the vulnerable, for example cases of modern slavery and human trafficking.

Job description

This is a professional learning team made up of subject matter experts (SME) and professional trainers who have the knowledge and the networks to enable partnership working within and outside of Enforcement, Compliance and Crime (ECC) extending to external stakeholders including the College of Policing. Our focus is on enabling leaders and managers to improve the experience for colleagues, building the capabilities required to create resilient, competent and confident IE officers of the future. We aim to do this through being values driven, insight led, outcome focused, agile and expert.

The team is licensed by the College of Policing to deliver training under the auspices of the Professionalising Investigation Programme (PIP).

In addition to training across the different levels of PIP the team develop and deliver Continuing Professional Development (CPD) interventions which support and enhance deployment capability of Immigration Enforcement Officers.

Responsibilities

Duties include but are not limited to:

Working to one of His Majestys Inspectors (HMIs) and taking responsibility for leading assured learning and development products.

Delivering learning interventions utilising blended methodology.

Designing, delivering and evaluating of learning content, including undertaking design research and where necessary working with internal and external experts.

Contributing SME knowledge and experience to full design cycles, providing advice and guidance to partners and end users, whilst coaching and mentoring others.

Leading on specific projects whilst keeping learning materials updated in line with current guidance and policy.

Embracing partnership working by engaging closely and collaboratively with other colleagues across OCC, IE, Operational Assurance, Policy, the wider Home Office learning community and other stakeholders to develop and improve our delivery, assessment and quality assure learning across IE.

Working flexibly and support other areas within OCC. Responsibilities are liable to change within the learning profession umbrella subject to business need and transformation, so its important that you are adaptable.

Undertaking continuous professional development (CPD) activities for your role.

Working pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Shift working

Successful candidates will need to be able to attend for all shifts including early starts and late night finishes. These shifts may be outside of public transport operating hours.

Training

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Travel

Please note the role involves undertaking frequent travel nationally to attend meetings and deliver training which will involve overnight stays.

Please also note that as trainers are required to travel extensively throughout the United Kingdom delivering crime training courses, and working with partner law enforcement agencies, holding a full valid UK manual or automatic driving licence is essential.

Flexible working

You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

Person specification

Essential criteria

You must be able to demonstrate:

Holding a minimum professional qualification of Professionalising Investigations Programme Level 1 (PIP1) and for this accreditation to be valid and current at the time of application.
A high standard of demonstrable verbal and written communication skills.
A strong working knowledge of Authorised Professional Practice (APP)
A high standard of demonstrable verbal and written communication skills.
Flexibility and organisational skills, and able to deliver under pressure and at pace, particularly when unexpected changes to priorities and procedures occur.
Demonstrable competence in Microsoft suite (including OneDrive, Share Point, Teams and Excel).

Desirable criteria

Currently hold, or be willing to achieve within 12 months, a Level 4 Learning and Development qualification, with Assessor accreditation (e.g. TAQA).
Currently hold a valid and current PIP2 accreditation and be able to demonstrate detailed knowledge of the College of Policing PEQF and PIP frameworks.
Possess strong knowledge of Immigration Enforcement processes, legislation and policy, with experience delivering training using a range of learning methods and designing digital/e-learning solutions.

Licences

Due to the nature of the work and/or the geographical area, driving is an essential requirement for this role. You must have a full valid UK manual/automatic driving licence.

Qualifications

A minimum professional qualification of Professionalising Investigations Programme Level 1 (PIP1) and for this accreditation to be valid and current at the time of application.
Professionalising Investigation Programme (PIP) is a four-level accreditation programme under the auspices of the National Police Chiefs Council and the College of Policing. A professional accreditation of Professionalising Investigation Programme (PIP) Level 1 or Scottish equivalent is mandatory. For further information please see the attached documents.
An initial check prior to interview will be made on candidates holding PIP 1 accreditation or Scottish equivalent. Candidates who are confirmed as not being accredited will automatically have their application rejected and will not attend an interview.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Seeing the Big Picture
Making Effective Decisions
Developing Self and Others

We only ask for evidence of these behaviours on your application form:

Communicating and Influencing

Benefits

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
This role currently attracts AHW of 21.17% of salary, which equates to an additional £8,838 per annum based on salary minimum. Further information can be found on our website.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application by 5th August 2026.

As part of the application process, you will be asked to complete:

a CV.
Personal Statement (maximum 1000 words).
Evidence of the Behaviour Communicating and Influencing (maximum of 250 words).

Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift from 7th August 2026.

The sift will be held on the Personal Statement, CV, and the lead Behaviour Communicating and Influencing.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement and the CV. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the remaining element submitted (Lead Behaviour). Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted element scored and will only receive a sift score for that assessed at the initial sift.

3. Interview from 2nd September 2026.

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions. All Behaviours listed in the selection process will be scored at the interview.

The interview will take place via MS Teams.

In addition, candidates will be asked to prepare a 10-minute presentation that will be delivered at interview. The presentation question/scenario will be provided to you with your interview invitation (should you be successful at sift). Slides will not be accepted.

The presentation will be assessed against / 'Behaviours' on the 'Success Profiles' and will be specifically assessed against the Behaviour - Communicating and Influencing.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Further information

Location preferences

You can select up to three locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred locations and you decline, your application will be withdrawn.

Reserve list

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

Breaking Tied Scores

The behaviours and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

Appearance

This is a uniformed post and as such requires the highest standards. Further information on this and policies regarding tattoos can be found on our website.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Immigration Enforcement. For further information on what this involves, please visit our website.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.

Criminal Record Check

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Home Office Resourcing Centre
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Licences

Qualifications

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team