1st line support Work, Jobs in Cannock, Sts (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
13d
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
4d
Multi Trade Operative
GreenSquareAccord —Walsall
- £32,500 - £34,500 a year
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Work from home
Public Health Programme Officer - Healthy Places
Solihull Metropolitan Borough Council —Solihull
- £45,091 - £51,356 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
13d
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
3d
Crematorium Technician
OurCoop —Burton-On-Trent
- £13.43 an hour
- Rotating shift
- Paid training
- Annual leave
3d
Management Trainee - Birmingham
SIXT —Birmingham
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Children's Residential Support Worker
Bracebridge Children Services —Rugeley
- £25,525.00 - £29,350.50 a year
- Full-time
- Driving
- Care plans
- Communication skills
- Free parking
- Paid training
Quick apply
Exams, Data & Privacy Officer
Windsor Academy Trust —Stoke-on-Trent
- £16,865 - £18,320 a year
- Part-time
- Maths
- School
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
Senior Content Officer – SuperTechWM
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Part-time
- Hybrid work
- Project management
- University
- Financial services
Higher Level Teaching Assistant
Dudley Metropolitan Borough Council —Halesowen
- £24,125.00 - £26,821.41 a year
- Communication skills
- School
Senior Network Infrastructure Engineer
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Mentoring
6d
Senior/Managing Associate - Financial Litigation Disputes and Investigations
TLT —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Organisational skills
- Communication skills
Childrens Residential Team Leader
Bracebridge Children Services —Rugeley
- £28,041.00 - £33,367.50 a year
- Full-time
- Organisational skills
- Care plans
- Leadership
- Free parking
- Paid training
Quick apply
Lead Legal Project Manager
TLT —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Business development
- Analysis skills
4d
Senior Legal Project Manager
TLT —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Supervising experience
4d
Senior/Managing Associate – Commercial Dispute Resolution / Pensions Litigation
TLT —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- Organisational skills
Maintenance Technician
Magna International —Telford
- Schematics
- Computer literacy
- Engineering
Quick apply

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1st line support jobs near cannock, sts

2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year
13 days ago

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
ITIL Certification
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
Continuous improvement
CompTIA Network+
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills
Help desk

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

1st line support jobs in cannock, sts

2nd Line Support Technician

Service Desk Analyst

Multi Trade Operative

IT 1st Line Support Apprentice

Public Health Programme Officer - Healthy Places

2nd Line Technical Support Engineer

Crematorium Technician

Management Trainee - Birmingham

Children's Residential Support Worker

Exams, Data & Privacy Officer

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

Senior Content Officer – SuperTechWM

Higher Level Teaching Assistant

Senior Network Infrastructure Engineer

Senior/Managing Associate - Financial Litigation Disputes and Investigations

Childrens Residential Team Leader

Lead Legal Project Manager

Senior Legal Project Manager

Senior/Managing Associate – Commercial Dispute Resolution / Pensions Litigation

Maintenance Technician

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