Technical support and intelligence Work, Jobs in Podington, Bdf (with Salaries)

Product Success Manager (IFB)
Motor Insurers' Bureau —Milton Keynes
- £58,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee assistance programme
7d
Claims Technical Strategy Manager
Allianz —Milton Keynes
- £80,000 - £94,000 a year
- Full-time
- Hybrid work
- Public speaking
- Presentation skills
- Machine learning
- Employee discount
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
1d
Software Full Stack Support/Developer
Unisys —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Bachelor's degree
- JavaScript
- Annual leave
Field Vet Advisor Companion Animal North - Maternity Cover - (12 months)
MSD —Milton Keynes
- Full-time
- Sales
- English
- Driving
10d
Strategic Communications Manager
Department for Work and Pensions —Caxton
- £65,465 - £76,877 a year
- Overtime
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
7d
Clinical Nurse Manager
East of England Community Health and Care NHS Trust (Cambridgeshire) —Bedford
- £49,387 - £56,515 a year
- Part-time
- Management
- Communication skills
- Negotiation
7d
Multi Skilled Engineer (Mobile)
Emcor —Northampton
- £38,000 a year
- Overtime
- Contracts
- IT
- Annual leave
- Employee assistance programme
Quick apply
Qualified Probation Officer - Northamptonshire - East of England
HM Prison & Probation Service —Northampton
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
CAT III French Linguist (Overseas)
Torden LLC —Molesworth
- Full-time
- English
- Computer skills
- Typing
Quick apply
Personality Difficulties Probation Officer - Bedfordshire - East of England.
HM Prison & Probation Service —Bedford
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
12d
Lead Platform Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Leadership
- Communication skills
Associate Building Surveyor or Partner
Bidwells —Milton Keynes
- Full-time
- Management
- CAD
- Microsoft Office
- Employee discount
Territory Manager - Laboratories (Greater London & South East)
Straumann Group —Milton Keynes
- Full-time
- Laboratory experience
- Communication skills
13d
Principal Hardware Engineer I
CesiumAstro —Milton Keynes
- Full-time
- Engineering
- Laboratory experience
- Bachelor's degree
Specialist Orthodontist
Zental —Milton Keynes
- Leadership
Quick apply
3d
Transport Operations Director
NBCUniversal —Bedford
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
14d
Associate Dentist
Zental —Milton Keynes
- Leadership
Quick apply
4d
Senior Project Manager- Construction
FCDO Services —Westminster
- £58,209 a year
- Full-time
- Project management
- Presentation skills
- Contracts
- Annual leave
Commercial Insights & Forecasting Manager
FCDO Services —Milton Keynes
- £46,224 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales

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technical support and intelligence jobs near podington, bdf

Product Success Manager (IFB)

Motor Insurers' Bureau -
Milton Keynes

Apply Now

Job details

Permanent | Full-time
£58,000 a year
7 days ago

Benefits

Company pension
Employee assistance programme
Enhanced paternity leave

Qualifications

Report writing
Continuous improvement
Communication skills

Full job description

About IFB

The Insurance Fraud Bureau (IFB), is a not-for-profit company established in 2006 to lead the insurance industry's collective fight against insurance fraud. We act as a central hub for sharing insurance fraud data and intelligence, using our unique position at the heart of the industry and unrivalled access to data to detect and disrupt organised fraud networks.

About the role

The Product Success Manager supports IFB staff and members in the effective adoption, use and optimisation of fraud data and analytics platforms.
This is a key role focused on maximising member value, driving usage, engagement and data contribution (reciprocity) across IFB products.
The postholder will ensure members are fully enabled to use IFB platforms, through training, guidance and ongoing support, improving both user experience and outcomes.
The role is product-specific, with a dedicated focus on product enablement, optimisation and use.
Working closely with CRM colleagues, the Data & MI team and Technical Product Manager, you will direct, orchestrate and validate member success by being the central point that links all of these functions together.
Working in close partnership with the Technical Product Manager, you will ensure member feedback informs ongoing product development.

Key responsibilities

Lead the adoption, engagement and value realisation of IFB data solutions across the membership base.
Drive increased usage of IFB platforms by supporting members in embedding products into their processes.
Develop a strong understanding of each member’s definition of success and translate this into tailored, actionable support plans, leveraging system insights, relevant performance metrics and customised training (including targeted coaching sessions) to help individuals course-correct, optimise system usage and achieve their desired outcomes.
Develop, maintain and continuously improve product training materials and guidance.
Deliver training sessions, workshops and product demonstrations to members.
Support members in understanding and realising the value of IFB products, including use cases and best practice.
Work with members to improve data quality, completeness and contribution, supporting reciprocity across the network.
Monitor usage, engagement and contribution trends, identifying opportunities to improve adoption.
Gather, synthesise and represent member feedback, including new feature requests and pain points.
Collaborate with the Technical Product Manager to translate feedback into product enhancements and roadmap priorities.
Build strong relationships with members and act as a product-focused point of contact.
Participate in industry working groups, member forums and workshops.
Maintain up-to-date training and user-facing materials.
Maintain sufficient technical and product knowledge with the Technical Product Manager to provide cross-cover where required.

Skills and Experience

Essential

Experience in customer success, technical product enablement or adoption-focused roles.

Strong understanding of customer and member needs and ability to translate into improvements.

Excellent communication, presentation and facilitation skills.

Experience delivering training and producing user-focused materials.

Ability to engage and influence a wide range of stakeholders.

Experience of report writing including usage and engagement insights.

Working knowledge of Data Protection Act.

Self-starter with ability to work independently.

Strong problem-solving and continuous improvement mindset.

Desirable

Experience working with data or digital platforms.

Understanding of data quality and governance principles.

Knowledge of insurance fraud or financial crime.

Experience working within membership-based organisations.

Job Title: Product Success Manager
Salary: £58,000
Grade: 12
Working Hours: 35
Working Pattern: Monday - Friday
Office Location: Milton Keynes
Job Type: Permanent

IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week)

Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
25 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

We aim to keep this advert open until the closing date, but on occasion we may close it early if application numbers are high

Apply Now

Refine Your Search

technical support and intelligence jobs in podington, bdf

Product Success Manager (IFB)

Claims Technical Strategy Manager

Associate Delivery Manager

Software Full Stack Support/Developer

Field Vet Advisor Companion Animal North - Maternity Cover - (12 months)

Strategic Communications Manager

Clinical Nurse Manager

Multi Skilled Engineer (Mobile)

Qualified Probation Officer - Northamptonshire - East of England

CAT III French Linguist (Overseas)

Personality Difficulties Probation Officer - Bedfordshire - East of England.

Lead Platform Engineer

Associate Building Surveyor or Partner

Territory Manager - Laboratories (Greater London & South East)

Principal Hardware Engineer I

Specialist Orthodontist

Transport Operations Director

Associate Dentist

Senior Project Manager- Construction

Commercial Insights & Forecasting Manager

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