Client advisor Work, Jobs in Thornton Cleveleys, Lan (with Salaries)

Customer Excellence Advisor
NationWide Laboratories —Poulton le Fylde
- Up to £26,650 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data entry
Quick apply
5d
Housing Options Officer (Housing Advice)
Lancaster City Council —Lancaster
- £31,022 - £36,363 a year
- Hybrid work
- Negotiation
- Annual leave
3d
New Homes Sales Advisor
Farrell Heyworth —Garstang
- £24,500 - £28,000 an hour
- Full-time
- Sales
- Customer service
- Contracts
Quick apply
5d
Business Development Executive
Inspired —Kirkham
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Sales
- Life insurance
HR & Recruitment Officer
Minerva Consultancy Partners Limited —Blackpool
- £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Human resources
- Annual leave
Quick apply
3d
Work Coach
PHX Training —Blackpool
- Up to £29,000 a year
- Driving
- Travel
- Organisational skills
Market Analyst
Inspired —Kirkham
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Life insurance
3d
Experienced Paraplanner
Countrywide Financial Solutions —Lytham St. Annes
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Senior Accountant - Fleetwood
Xeinadin —Fleetwood
- Mentoring
- Communication skills
- Tax experience
- Annual leave
- Employee assistance programme
Facilities Support Officer
CancerCare (North Lancs & South Cumbria) —Lancaster
- £13,990 a year
- Part-time
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Energy Surveyor
Inspired —Kirkham
- Full-time
- Microsoft Word
- Microsoft Excel
- Travel
- Life insurance
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Planning Solicitor
Wyre Council —Poulton le Fylde
- £44,075 - £47,181 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Insight Director (FTC)
Circana UK —Blackpool
- Hybrid work
- Microsoft Outlook
- Management
- Sales
Quick apply
4d
HR Manager
Yordas Group —Lancaster
- Full-time
- English
- Human resources
- Organisational skills
Quick apply
Physiotherapist (Barrow-in-Furness)
Health Partners —Barrow-In-Furness
- £32,000 - £42,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- IT
- Annual leave
13d
Business Development Manager
Forsberg Services —Heysham
- Sales
- Military
- Business development
- Free parking
- Referral programme
Health and Safety Advisor
Bachy Soletanche —Ormskirk
- IT
- Construction
- Annual leave
- Employee assistance programme
Quick apply
Accounts Trainee
TC-Group —Chorley
- Full-time
- Microsoft Word
- Microsoft Excel
- Accounting
- Free parking
- Annual leave
Quick apply

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Customer Excellence Advisor

NationWide Laboratories -
Poulton le Fylde

Quick apply

Job details

Full-time
Up to £26,650 a year
5 days ago

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
Data entry
Front desk
Communication skills

Full job description

NationWide Laboratories

Job Description

Job title:

Customer Excellence Advisor

Reports to: (Title)

Customer Support Manager

Department:

Customer Service

Business Unit:

NationWide Laboratories

Location: Poulton (On site)

Hours: Full time, 40 per week

Main purpose of the role

To provide an exceptional customer experience during every customer interaction, across multiple contact channels, whilst striving to achieve continuous improvement initiatives.

Deliver or exceed personal customer excellence targets daily.
Deliver exceptional customer experiences and an excellent level of service to both internal and external customers.
Interact with customers in a professional, helpful, polite and friendly manner.
Proactively work with other departments to ensure communication is effective and build strong cross functional working relationships

Core role accountabilities: Describe the principal tasks and responsibilities

To ensure that all processes are followed accurately, including manual and automated systems to progress work through the business and deliver reports to clients
To enter sample submission information into the LIMS system in a timely accurate manner to ensure client requirements are met.
To ensure the phone is answered in a timely, polite manner and that clients receive a positive experience
Sample reception, rapid scanning and data entry into Matrix
To take an active part in training and development, to ensure you have the skills, knowledge and tools to deliver excellence.
To ensure all customer interactions are handled in a professional manner delivering an excellent customer experience
To liaise between departments to ensure internal service levels are delivered, improved and maintained
Embrace business and team initiatives and change programmes
To ensure safe working practices in compliance with Health & Safety at Work Act, to also ensure that the companies Equal Opportunities Policy is adhered too.
A flexible approach is expected.

Personal attributes: Qualifications, experience, skills, knowledge and competences to fulfil the role

Excellent customer focused attitude
Exemplary communication, behaviours, and knowledge
Ability to balance task, team and individual focus to deliver results
Ability to work under pressure and remain calm
Highly organised with proven ability to manage many tasks and priorities simultaneously
Excellent interpersonal, communication (verbal and written) skill

Weekly Rota Tasks (Team-Shared Responsibilities)

These are done on a rotating basis among team members:

Sample & Testing Workflow

Process client requests for Sample Supplies
Enter Results from subcontract labs into Matrix
Retrieve and verify results.
Match results to correct submissions and input into Matrix.
Flag discrepancies or missing data.
Monitor Incomplete List
Track tests exceeding expected turnaround times.
Follow up with subcontract labs or internal teams.
Update records and escalate unresolved delays.
Ordering DHL Courier
Schedule pickups, prepare shipments, and ensure compliance with courier protocols. Track deliveries and maintain usage logs.
Filing of submission forms and archiving
File and organise sample submission forms and raw data
Customer EQA Registration
Cleanliness Scheme
Send out cleanliness scheme packs to clients.
Support client services with the annual cleanliness schemes.
Hydrotherapy Pool Testing
Send out bottles for hydrotherapy pool testing.
Provide admin support for the annual hydrotherapy pool testing scheme.

Reporting & Pathologist Support

Add completed test submissions to pathologist Reporting List
Ensure accurate and timely entry of completed cases.
Monitor for pathologist queries and respond or escalate as needed.
Respond to internal lab queries
Address questions related to samples, results, or procedures.
Daily check of the reporting email for client queries and bounce backs.

Allergy & Immunotherapy (Nextmune)

Process Nextmune immunotherapy requests
Review immunotherapy requests from clients or clinicians.
Coordinate with Nextmune for product ordering and delivery.
Track progress and follow up on pending orders.
Enter patient details for Allergy testing on Nextmune portal
Input accurate patient and sample information into the Nextmune system.
Email Allergy testing results to clients
Retrieve results from Nextmune. Format and send results to clients

Documentation & Scanning

Scanning of sample submission forms
Digitise all incoming forms.
Post
Prepare postal labels and documentation for samples sent to subcontract labs and pathologists
Ensure proper packaging and dispatch.
Record tracking details.

Email & Communication

Check emails related to the job assigned that week
Monitor relevant inboxes based on weekly rota.
Respond to queries or escalate as needed.
Deal with queries from the info and admin email address
Monitor and follow up Joii and Orivet emails
Adding comments and reporting Allergy results
Liaise with IT for Customer Excellence testing requirements

Submission & Booking

Distribute submission forms to offsite and office workers
Deal with Orivet submissions:
Booking in on Matrix and Orivet website
Follow up queries and results
Reporting results to the practice

Archiving & Disposal

Organise and arrange:
Disposal of archive filing
Confidential shredding

Job Type: Full-time

Pay: Up to £26,650.00 per year

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in thornton cleveleys, lan

Customer Excellence Advisor

Housing Options Officer (Housing Advice)

New Homes Sales Advisor

Business Development Executive

HR & Recruitment Officer

Work Coach

Market Analyst

Experienced Paraplanner

Senior Accountant - Fleetwood

Facilities Support Officer

Collections Agent - no evenings/weekends!

Energy Surveyor

Customer Service Helpdesk Advisor (Reactive Planner)

Planning Solicitor

Insight Director (FTC)

HR Manager

Physiotherapist (Barrow-in-Furness)

Business Development Manager

Health and Safety Advisor

Accounts Trainee

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