Support escalation engineer Work, Jobs in Guildford, Sry (with Salaries)

2nd Line Support Engineer
OPUS TECHNOLOGY —Reigate
- £35,000 - £40,000 a year
- Full-time
- Life insurance
- Referral programme
Quick apply
14h
Senior Infrastructure & Microsoft 365 Engineer
InfoTrack —Woking
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Leadership
- Annual leave
- Flexitime
Quick apply
14d
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Automotive Software Validation Engineer
Expleo —Guildford
- Engineering
- Software development
- Agile
Analyst - Data Centre Operations
Redcentric plc —Woking
- Weekend availability
- Communication skills
7d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
7d
Technical Customer Success Manager
Mux —London
- £80,000 - £95,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Café
- Annual leave
- Life insurance
11d
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
14d
HPC Engineer
Viridien —Crawley
- Full-time
- Computer Science
- DevOps
- Engineering
- Annual leave
Data Centre Operations Analyst - FTC
Redcentric plc —Gatwick Airport
- Weekend availability
- Communication skills
10d
Network Engineer
VIRTUS Data Centres —West Drayton
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
6d
IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
Quick apply
6d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
13d
Network Engineer
FalconSmartIT —Guildford
- Azure
- AWS
- Analysis skills
Quick apply
DevOps Engineer
Solera Holdings —Maidenhead
- Full-time
- DevOps
- AWS
- Travel
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Computer networking
Quick apply

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2nd Line Support Engineer

OPUS TECHNOLOGY -
Reigate

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
14 hours ago

Benefits

Company pension
Private medical insurance
Paid volunteer time
Life insurance
Referral programme

Qualifications

IT service management
Ticket management
Technical writing
Customer support
Help desk

Full job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Technical Services team

The 2nd Line IT Support Engineer role will be supporting our Managed Service customers and helping with internal support of the group. You will take ownership of escalations and be the go-to point of contact for serious or complex customer issues.
IT managed services is the fastest growing area of our business so the ability to contribute to documentation and process improvement is also important.

You will be responsible for:

Providing effective 2nd line support to Opus customers, working alongside Opus engineers
Assisting with new customer IT deployments and onboarding
Tracking time utilisation within the CRM
Creating technical documentation within knowledgebase to improve the overall technical capability of the team
Supporting effective and coordinated technical and hierarchical escalation where required
Maintaining accurate ticketing records
Providing technical recommendations for optimisation of client solutions
Effectively managing suppliers
Maintaining an up-to-date knowledge of the IT industry and providing new ideas to help expand the technical services portfolio
Maintaining an up-to-date skills matrix

Hybrid - Reigate
Salary £35-£40k DOE

Other organisations may call this role Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Technical Engineer, IT Support Engineer or Helpdesk Engineer

The talents we are excited to see

You will have the following experience/skills:

Minimum of 5 years’ experience working in a 2nd line technical IT support role or equivalent
Competent with mainstream Microsoft infrastructure software and application suites
Demonstrate a strong knowledge and problem-solving skills in all competencies, backed up by at least a current MS Certificates: Required - MD-102, AZ-104, AZ-140. Desired - MS-102
A willingness to study to improve knowledge (both in and outside of work time is essential)
Familiarisation working according to industry best practice, such as ITIL service strategy
Ability to communicate at all levels

Your exclusive benefits

A comprehensive Private Healthcare and Cash Plan
Pension and life insurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Where your values align with ours

Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning

Meet Opus

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

Quick apply

Refine Your Search

support escalation engineer jobs in guildford, sry

2nd Line Support Engineer

Senior Infrastructure & Microsoft 365 Engineer

2nd Line IT Support Engineer

Automotive Software Validation Engineer

Analyst - Data Centre Operations

Data Center Technician , Operations, IT, & Support Engineering

Network Engineer

Onsite IT Support Engineer (Client Facing)

Technical Customer Success Manager

Senior Support Services Agent

HPC Engineer

Data Centre Operations Analyst - FTC

Network Engineer

IT Support Engineer

Data Centre Technician , Data Centre Operations

Senior Infrastructure & Support Engineer

Operational Readiness Lead

Network Engineer

DevOps Engineer

Field Application Engineer, UK - Reconeyez

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