Technology infrastructure administrators & architects Work, Jobs in Stewartby, Bdf (with Salaries)

Customer Experience - Epicor Systems Administrator
Fords Packaging Systems —Kempston
- Full-time
- CRM software
- Continuous improvement
- Communication skills
- Life insurance
Quick apply
2d
Business Systems & Automation Specialist (Zoho CRM)
Blue Asbestos Limited —Hemel Hempstead
- £38,000 - £45,000 a year
- Full-time
- CRM software
- SQL
- APIs
- Free parking
Quick apply
8d
IT Technician
Interpham Consulting —Luton
- Full-time
- Azure
- Windows
- School
Head of CRM
Kier Group —Rushden
- Full-time
- Hybrid work
- CRM software
- ERP systems
- Travel
14d
Senior Systems Specialist
Hertfordshire Community NHS Trust —Welwyn Garden City
- £57,528 - £64,750 a year
- Full-time
- Management
- Continuous improvement
- Training & development
- Flexible schedule
10d
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Bachelor's degree
- Travel
Mission Planning & Control Architect Lead
MBDA —Stevenage
- Up to £65,000 a year
- Hybrid work
- Communication skills
- Free parking
Senior CCaaS Solution Architect
Unisys —Milton Keynes
- Full-time
- ERP systems
- Bachelor's degree
- No degree
- Employee assistance programme
- Referral programme
Business Systems Lead
Rennie Grove Peace Hospice Care —Tring
- Up to £30,000 a year
- Full-time
- Heavy lifting
- Hospice
2d
Financial Services Manager - Financial Systems
BAM UK & Ireland —Hemel Hempstead
- Continuous improvement
- Communication skills
15h
Head of Cloud Platform
Network Rail —Milton Keynes
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Free parking
- Annual leave
13d
- Solution Architect (SDN/NFV)
Winston Marriot Limited —Aylesbury
- Writing skills
Systems Administrator
Wilson James —Bedford
1d
Atlassian Jira & Confluence Administrator / Technical Lead
in-tech group Ltd —Stevenage
- Full-time
- Analysis skills
- APIs
- In-person
Quick apply
LINUX LAMP Stack Systems Administrator
Eckoh —Hemel Hempstead
- £320 - £360 a day
- Hybrid work
- Scripting
- Linux
- In-person
- Free parking
Quick apply
Website Operations Manager
Sanders + Jay Ltd —Royston
- £26,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
3d
IT Operations & Project Coordinator
SMC Corporation (UK) Ltd —Milton Keynes
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Employee discount
Quick apply
Engineering Applications Technical Lead – (AMS, Aerospace & Defence)
in-tech group Ltd —Stevenage
- Full-time
- Azure
- Databases
- SQL
Quick apply
Jira & Confluence Administrator + L2/L3 Support Engineer
Stanley David and associates —Stevenage
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- APIs
Quick apply
3d
Senior HR Systems Analyst (SuccessFactors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme

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technology infrastructure administrators & architects jobs near stewartby, bdf

Customer Experience - Epicor Systems Administrator

Fords Packaging Systems
Kempston

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Company pension
Life insurance

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Administrative support experience
ERP software
Internal department liaison
Microsoft Office Suite
Continuous improvement
Staff training
Customer support
Customer interaction
Communication skills
Help desk

Full job description

The Role

We have an exciting opportunity for an experienced Commercial Administrator to join our growing Customer Experience team, supporting commercial, aftersales and service activities. The Commercial Administrator will provide excellent administrative support to the business, assisting with all aspects of customers enquiries.

A key requirement of this role is to be an experienced user of Epicor Kinetic

What you'll do

Provide administrative support across the Customer Experience function, contributing to the efficient day-to-day operation of the department.
Provide direct customer support through telephone and email communications, managing enquiries from initial contact through to the preparation of proposals for FORDS products and support services.
Deliver a responsive, professional and customer-focused service, ensuring all interactions with customers and agents are accurate, informative and reflect the FORDS brand.
Work with customers to understand their requirements and gather the information needed to prepare accurate quotations for spare parts, refurbishments and industrial equipment.
Work closely with the Service team to ensure the availability of critical spare parts and equipment.
Collaborate with internal departments to obtain pricing, lead times and technical information for components, service support and equipment.
Process orders and enquiries using a dedicated Epicor ERP system including the issue of corresponding order acknowledgements, invoices, and corresponding dispatch notes.
Support the Logistics department with processing the shipping of goods, IPR import and export control.
Undertake any other duties reasonably requested that are commensurate with the responsibilities and level of the role.

Epicor Systems and Process Responsibilities

Act as an Epicor superuser for the Customer Experience team providing day-to-day support and guidance in Epicor to the team.

Maintain system data integrity and champion best-practice usage.

Drive continuous improvement of commercial processes and system utilisation in Epicor.

Identify opportunities to improve efficiency, data quality, and reporting through better use of Epicor.

Troubleshoot system issues and work with IT to resolve escalated problems.

Develop and maintain user guides, process documentation, and training materials.

Deliver training and onboarding for new and existing users.

Participate in Epicor upgrades, testing, and implementation projects.

Support the development of dashboards, workflows, reports, and automated processes.

Skills/Experience

Essential

Previous extensive experience using Epicor Kinetic

Proven administrative experience in a busy commercial/aftersales setting

Experience with CRM systems (Salesforce an advantage)

Commercial acumen and knowledge of various international payment methods.

Strong Microsoft office skills

Strong communication and stakeholder management skills.

Person Specification

Highly organised and detail oriented.

Collaborative and able to build strong working relationships across departments.

Proactive and self-motivated.

Takes ownership and accountability.

Curious and continually looking for better ways of working.

Remuneration

£competitive

Discretionary bonus

Early Friday finish - 37 hour working week (Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 1.00pm)

25 days holiday + bank holidays

Company life insurance x 6 times

Pension 5%

Income protection after 3 years' service

Access to Independent Financial Adviser

Office based - at our newly refurbished site in Kempston, Bedfordshire.

The Company

FORDS is an award-winning design and manufacturing business and world leader in packaging innovation and technology. We design and develop unique foil closures, and build cutting edge machinery that delivers, applies, and seals them to all manner of products. For a century Fords has built a trusted reputation for providing innovative and creative sealing solutions to the biggest brands in the food, beverage, pharmaceutical and personal care industries.

Quick apply

Refine Your Search

technology infrastructure administrators & architects jobs in stewartby, bdf

Customer Experience - Epicor Systems Administrator

Business Systems & Automation Specialist (Zoho CRM)

IT Technician

Head of CRM

Senior Systems Specialist

Digital & IT Senior Analyst - Messaging

Mission Planning & Control Architect Lead

Senior CCaaS Solution Architect

Business Systems Lead

Financial Services Manager - Financial Systems

Head of Cloud Platform

- Solution Architect (SDN/NFV)

Systems Administrator

Atlassian Jira & Confluence Administrator / Technical Lead

LINUX LAMP Stack Systems Administrator

Website Operations Manager

IT Operations & Project Coordinator

Engineering Applications Technical Lead – (AMS, Aerospace & Defence)

Jira & Confluence Administrator + L2/L3 Support Engineer

Senior HR Systems Analyst (SuccessFactors, Onboarding)

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