Application support Work, Jobs in Norwich, Eng (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
4d
Customer Service Coordinator
Smurfit Westrock —Diss
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
4d
Customer Contact Advisor (Sundays)
Norse Group LTD —Norwich
- £26,438.07 a year
- Part-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
AI Solutions Engineer
Black Orange Inv Limited —Watton
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- CAD
- Engineering
- ERP systems
- Annual leave
- Life insurance
Quick apply
Digital Infrastructure Technician
Norfolk & Suffolk Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Azure
- SQL
- No degree
- Annual leave
- Employee discount
5d
Analytics Engineering Manager
Naked Wines —Norwich
- £70,000 - £80,000 a year
- Full-time
- Python
- Annual leave
Quick apply
Customer Service Advisor German/Dutch Speaker - Rackheath - 42.5 Hours
Angling Direct —Rackheath
- £29,194.10 a year
- Hybrid work
- Customer service
- English
- Communication skills
Quick apply
Support Analyst (10641)
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
10d
1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
3d
Sales & Customer Supervisor
Specialist Toughened Glass Ltd —Rackheath
- Up to £42,000 a year
- Full-time
- Sales
- Customer service
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
4h
Data Quality Controller
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
Quick apply
3d
Customer Solutions Advisor
Indigo Swan —Norwich
- Up to £26,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Work from home
Quick apply
7d
IT Technician
Ormiston Victory Academy —Norwich
- £25,185 - £25,584 a year
- Call to connect
- School
5d
Enterprise Engineer
Norwich City Council —Norwich
- £39,862 - £42,839 a year
- Weekend availability
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
7d
Digital Infrastructure Technician
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Azure
- SQL
- No degree
- Annual leave
- Employee discount
5d
Software Developer I
CPI Card Group —Norwich
- Computer Science
- Master's degree
- AWS
6d
Lead IT Technician
Ormiston Victory Academy —Norwich
- £32,597 - £36,363 a year
- Call to connect
- Communication skills
- School
5d
Customer Services Advisor
Bromford Flagship Livewest —Dereham
- £27,667.79 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Sick pay
13d
Software Developer I
CPI Card Group —Norwich
- Computer Science
- Master's degree
- AWS
3d
Software Developer II
CPI Card Group —Norwich
- Computer Science
- Master's degree
- AWS
9d

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Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £39,500 a year
4 days ago

Qualifications

Customer service
Zendesk
Leadership

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary from £39,500pa

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe. We are looking for an experienced Customer Services Manager to lead, develop and shape our Customer Services function as we continue to grow and put the customer at the heart of everything we do.

This is a high-impact leadership role for someone who knows what great customer service looks like and has the experience, energy and confidence to run a busy customer service operation day to day, while also building it for the future. You will lead and support the team, manage service performance, champion customer insight and help shape a smarter, more efficient and more technology-enabled customer experience.

The Opportunity

As Customer Services Manager, you will take ownership of our customer service operation, ensuring customers receive knowledgeable, responsive and professional support across all channels. A key part of the role will be leading the team day to day, managing priorities, workloads, service levels, quality standards and escalations, while bringing structure, pace and strong leadership to the function. You will also identify opportunities to improve processes, reduce customer effort and make better use of technology, data, automation and AI-enabled tools.

You will work closely with Technology, Marketing, Ecommerce, Retail Operations, Warehousing and Logistics to ensure customer feedback is understood, acted on and used to improve the wider customer journey.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, improve performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 17 July 2026

Quick apply

Refine Your Search

application support jobs in norwich, eng

Customer Service Manager - Rackheath

Customer Service Coordinator

Customer Contact Advisor (Sundays)

AI Solutions Engineer

Digital Infrastructure Technician

Analytics Engineering Manager

Customer Service Advisor German/Dutch Speaker - Rackheath - 42.5 Hours

Support Analyst (10641)

1st Line IT Support Engineer

Sales & Customer Supervisor

Data Quality Controller

Customer Solutions Advisor

IT Technician

Enterprise Engineer

Digital Infrastructure Technician

Software Developer I

Lead IT Technician

Customer Services Advisor

Software Developer I

Software Developer II

I want to receive the latest job alerts for application support in norwich, eng

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