Technical support Work, Jobs in Bargoed, Cay (with Salaries)

Technical Support Advisor
Which? —Cardiff
- £25,000 - £27,000 a year
- Hybrid work
- Customer service
- Computer skills
- Communication skills
2d
IT Support Team Leader
Redkite Law —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Quick apply
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Specialist | ICT Technical Services – Infrastructure
Link Financial Outsourcing —Caerphilly
- £50,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
Estates Technical Support Officer
Monmouthshire County Council —Usk
- £29,540 - £31,537 a year
- School
1d
Technical Support Co-ordinator
Avon and Somerset Constabulary —Portishead
- Hybrid work
- Customer service
- Analysis skills
- Travel
14d
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Learning Technologist
Cardiff and Vale College —Cardiff
- £28,793 - £30,498 a year
- Part-time
- Communication skills
- Annual leave
6d
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
6d
Senior Group IT Business Support Partner
Finsbury Food Group —Cardiff
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
3d
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
IT Support and Information Assurance Specialist
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
Product Support Associate
Tes Global —Llantrisant
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
8d
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
7d
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
Assessment Support Coordinator
Sopra Steria —Newport
- £27,781 - £30,000 a year
- Hybrid work
- Organisational skills
- IT
- Annual leave
1d

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Technical Support Advisor

Which? -
Cardiff

Apply Now

Job details

Permanent
£25,000 - £27,000 a year
2 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Operating systems
Customer service
Computer skills
Communication skills

Full job description

There are 3 roles advertised and they all offer a competitive salary, hybrid working (Cardiff office for 3 days per month), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £25,000 - £27,000 per annum

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability reflect your own voice and experiences.

About the role

This role requires you to deliver exceptional levels of customer service to our Which? Tech Members via voice (direct and call backs) and email - ensuring our Members receive an outstanding customer experience every time.

Key responsibilities include:

To live the Which? values embodying the behaviours that demonstrate that we care, we're brave, we make it happen, and we're connected.
Provide an excellent standard of customer service to all of our members' direct enquiries.
Consistently strive to achieve all personal and team targets.
Work collaboratively and efficiently with the Member Service Centre teams and within the Tech support team to ensure consistency of approach and share information.
Develop and maintain a sound knowledge of W? products and services, as well as actively develop Tech market knowledge.
Share best practices with your colleagues, and maintain a high level of product, service and technical knowledge.

About you:

Technical experience across a wide range of devices and operating systems.
Excellent computer skills required.
Experience working in a busy and demanding customer service environment.
Strong communicator – ability to be confident/assured, as well as explaining complex ideas/solutions.

The interview process for this role involves:-

60 minutes structured interview with a live task.

Benefits

We also have these benefits for you to consider:

35-hour working week
Generous 28-day holiday a year, plus Bank Holidays & Option to buy additional days
Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service).
Discount site Pluxee, which offers large %% off everyday shopping and holidays
Annual Award (depending on employee and company performance)
Healthcare insurance & Private medical insurance, and an opportunity to participate in the Vitality rewards programme (after 6 months)
A discretionary death in service benefit provision equivalent to six times your annual salary
Free access to Which? member content and free access to Which? money & legal helplines
Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email [email protected]. Find out more about the Disability Confident Interview Scheme here.

Please note:

You must meet the essential criteria listed within the Role Profile, to have your application reviewed.

Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.

We reserve the right to withdraw this advert at any given time due to the number of applications received.

Tech Support Adviser - Aug 25 (3).pdf

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Refine Your Search

technical support jobs in bargoed, cay

Technical Support Advisor

IT Support Team Leader

In-Service Support Co-Ordinator

Specialist | ICT Technical Services – Infrastructure

1st Line NOC Engineer, UK

Estates Technical Support Officer

Technical Support Co-ordinator

Service Desk Engineer

Service Desk Manager

Learning Technologist

Service Desk Technician

Senior Group IT Business Support Partner

Service Desk Advisor (First Line Helpdesk)

Customer Enablement Specialist

Senior Service Desk Analyst

IT Support and Information Assurance Specialist

Product Support Associate

IT Support and Systems Assistant

IT Customer Service Advisor

Assessment Support Coordinator

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