Quality manager Work, Jobs in Roath, Crf (with Salaries)

Enablement & Quality Manager
Nextbase —Caerphilly
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
16h
Senior Customer Compliance Manager
Hodge Bank —Cardiff
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Store discount
- Health & wellbeing programme
Quick apply
12h
Radiology Quality and Safety Manager
Velindre Cancer Centre —Cardiff
- £50,129 - £57,365 a year
- Full-time
- Project management
- University
- Continuous improvement
11d
Production Test & Manufacturing Quality Manager
General Dynamics Land Systems UK —Pentrebach
- £50,560 - £55,000 a year
- Full-time
- Travel
- Communication skills
Production Manager
Foodlab Wales —Pontyclun
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
6d
Quality Assurance Lead -Adult Services
Newport City Council —Newport
- £30,000 - £46,142 a year
- Full-time
- Leadership
- Communication skills
- Analytics
Coatings Discipline Quality Manager - QAS60001
Altrad —Bridgwater
- Quality control
- Contracts
Quick apply
Contract Manager - National Energy Projects
Knights Brown —Bridgend
T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
11d
Project Manager
Mitel —Caldicot
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Strategic Lead Inclusion Quality & Practice
Bristol City Council —Bristol
- £68,653 - £76,046 a year
- Full-time
- Hybrid work
- Experience working with children
- Leadership
- Communication skills
- Annual leave
6d
Quality Manager - Nuclear/EPC/Construction
ALTEN —Bristol
- Full-time
- Hybrid work
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
Health & Safety / Compliance Manager
Ashcroft Services Ltd —Bristol
- £40,000 - £80,000 a year
- Full-time
- Analysis skills
- Construction experience
- In-person
Quick apply
Senior Manager QA Product Reliability
Vishay —Newport
- Doctoral degree
- Engineering
- Master's degree
Senior Technical Project Manager
Assoc-Tekno UK Ltd. —Bristol
- £75,000 - £100,000 a year
- Full-time
- Computer Science
- PMP
- Master's degree
- Health & wellbeing programme
- Flexitime
Quick apply
14d
Project Manager
Framatome —Bristol
- Full-time
- Microsoft Powerpoint
- Management
- Engineering
- Annual leave
- Employee assistance programme
Quick apply
8d
Technical Project Manager
Assoc-Tekno UK Ltd. —Bristol
- £35,241.58 - £74,640.89 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- PMP
- Health & wellbeing programme
- Flexitime
Quick apply
14d
Project Manager
National Highways —Bristol
- £47,410 - £54,210 a year
- Full-time
- Contracts
- Negotiation
8d
Director of Quality
OLIX —Bristol
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Project Manager
Hill Group UK —Bristol
- Team management
- Quality control
- Mentoring
- Employee discount
8d

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Enablement & Quality Manager

Nextbase -
Caerphilly

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year
16 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Defect resolution root cause analysis
Coaching
Complaint handling
Technical support
Performance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Professional development mentoring
Customer interaction
Training & development
Content strategy
Root cause analysis
Learning and development experience
Communication skills
Internal quality assurance

Full job description

As Enablement & Quality Excellence Manager, you will lead colleague development, maintain consistently high service quality, and ensure effective complaint recovery. You will play a key role in delivering a world-class customer experience while preserving global consistency across all markets.

Key Responsibilities

Design, deliver, and continuously improve training and learning & development programmes (including onboarding and ongoing technical/soft skills training).
Own the internal knowledge base: create, curate, and optimise content to ensure global consistency and support both ambassadors and self-service.
Lead quality assurance processes, including ticket/chat audits, scorecards, calibration sessions, and coaching, maintaining uniform standards worldwide.
Oversee complaint management: ensure timely resolution, root-cause analysis, and effective customer recovery in line with our world-class customer experience commitments.
Own the global online review strategy: drive review requests after positive interactions, respond thoughtfully to reviews, and implement initiatives to improve ratings on all platforms.
Drive colleague engagement, wellbeing initiatives, recognition programmes, and internal feedback to support retention and morale.
Conduct regular one-to-ones, performance reviews, and career development conversations with direct reports, with a focus on quality and skill growth.
Collaborate with the other excellence managers to turn insights into training and process improvements that uphold global consistency.

Skills and Experience

5+ years in customer or technical support roles, with at least 2 years focused on training, knowledge management, or quality assurance.
Proven experience in complaint handling and driving quality improvements.
Experience managing or influencing online reviews and customer feedback programmes desirable.
Strong coaching and people-management skills; prior line-management experience essential.
Excellent written and verbal communication, with the ability to create clear, colleague-friendly content.
Data-driven approach with experience measuring training and quality outcomes.
Commitment to delivering a world-class customer experience and maintaining global consistency.

Beneifts

Salary Sacrifice Schemes
Family Private Medical Insurance (Medical History Disregarded) and Medicash Health Cash Plan
Employee Assistance Program
Life Assurance
Company Pension
Charity Days
25 Days Annual Leave, Plus Bank Holidays
Birthday Leave

Pay: £30,000.00-£34,000.00 per year

Work Location: Hybrid remote in Caerphilly

Quick apply

Refine Your Search

quality manager jobs in roath, crf

Enablement & Quality Manager

Senior Customer Compliance Manager

Radiology Quality and Safety Manager

Production Test & Manufacturing Quality Manager

Production Manager

Quality Assurance Lead -Adult Services

Coatings Discipline Quality Manager - QAS60001

Contract Manager - National Energy Projects

T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions

Project Manager

Strategic Lead Inclusion Quality & Practice

Quality Manager - Nuclear/EPC/Construction

Health & Safety / Compliance Manager

Senior Manager QA Product Reliability

Senior Technical Project Manager

Project Manager

Technical Project Manager

Project Manager

Director of Quality

Project Manager

I want to receive the latest job alerts for quality manager in roath, crf

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