Field support specialist Work, Jobs in Middlesbrough (with Salaries)

Customer Service Representative
Unity Shared Services Ltd —Middlesbrough
- £23,132.20 - £25,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
PAT Tester
Mears Group —Darlington
- Up to £32,510.38 a year
- Monday to Friday
- Annual leave
- Employee discount
Ward Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
4d
Clinical Skills Trainer
Tees, Esk and Wear Valleys NHS Trust —Eaglescliffe
- £32,073 - £39,043 a year
- Full-time
11d
Senior Identity Protection Specialist
FUJIFILM Biotechnologies —Billingham
- Full-time
- Azure
- Computer Science
- SQL
Storage Tank Inspector
TÜV Rheinland Industrial Services Ltd. —Stockton-on-Tees
- Overtime
- Hybrid work
- Engineering
- Travel
- Communication skills
- Employee discount
- Flexible schedule
Cleaning Manager
Churchill Group —Teesside
- £15.36 an hour
- Weekend availability
- Management
- English
- Organisational skills
- Employee discount
Head of Catering and Housekeeping
HC-One - Clinical Quality —Darlington
- £70,000 a year
- Hospitality
- Analysis skills
- Continuous improvement
Quick apply
6d
Multi-Skilled Heat Exchanger Production Technician
Vestas aircoil UK North —Peterlee
- From £28,000 a year
- Full-time
- Basic maths
- Welding
- In-person
- Free parking
- Sick pay
Quick apply
Senior Training Facilitator
HC-One - People Development & Engagement —Darlington
- £40,000 a year
- BLS Certification
- Supervising experience
- Travel
Quick apply
2d
Functional Safety Consultant
TÜV Rheinland Industrial Services Ltd. —Stockton-on-Tees
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Presentation skills
- Employee discount
- Flexible schedule
Field Service Engineer
KION Group AG —Newton Aycliffe
- Full-time
- Annual leave
- Referral programme
Dementia Care Specialist
HC-One - Clinical Quality —Darlington
- £75,000 a year
- Analysis skills
- Travel
- IT
Quick apply
6d
Service Manager
Flannery Plant Hire —Darlington
- Maintenance
- Organisational skills
- Communication skills
2d
Account Manager - North East or North Yorkshire
HSL Compliance Limited —Durham
- CRM software
- ERP systems
- Annual leave
- Sick pay
Quick apply
10d
Geotechnical Engineer
North Yorkshire Council —Northallerton
- £40,000 - £47,000 a year
- Full-time
- Engineering
- Master's degree
- Supervising experience
- Employee assistance programme
11d
Civil and Structural Superintendent- North
Costain —Stockton-on-Tees
- Full-time
- Supervising experience
- Construction experience
- In-person
Field Dental Nurse
Bupa Dental Care —Darlington
- Full-time
- Travel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Clinical Specialist - PIPA
Tees, Esk and Wear Valleys NHS Trust —Northallerton
- £49,387 - £56,515 a year
- Full-time
- Master's degree
- Travel
5d
Window Shutter Survey and Installation OTE £50k+
Shutterly Fabulous —Sunderland
- £50,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Power tools
Quick apply

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field support specialist jobs near middlesbrough

Customer Service Representative

Unity Shared Services Ltd
Middlesbrough

Quick apply

Job details

Permanent | Full-time
£23,132.20 - £25,000.00 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
On-site parking

Qualifications

Microsoft Office
VoIP

Full job description

Why the role exists

The Customer Service Representative (CSR) exists to act as the first point of contact and first responder within Unity World Group's technical delivery function. This role receives, stabilises and triages customer issues quickly — applying fast, low-risk fixes where appropriate and ensuring problems are handed over cleanly into the delivery engine when escalation is required.

The CSR also manages provisioning and order flow for Unity's communications and connectivity services, liaising with suppliers and carriers to ensure service activations happen smoothly and accurately.

This role is critical to reducing customer frustration at the earliest point, protecting engineering capacity for complex work and maintaining confidence in Unity's ability to respond when things go wrong.

First Response and Issue Stabilisation

Act as the first responder for all incoming customer service requests and technical incidents
Acknowledge issues quickly, assess impact and provide immediate reassurance to the customer
Apply fast, common and low-risk fixes where appropriate to restore service or stabilise the situation
Ensure customers feel heard, understood and confident that action is underway

Triage, Categorisation and Handover

Accurately triage and categorise issues in line with Unity's service standards
Determine when an issue must be escalated to Technician Level 1, Level 2 or a specialist
Hand over issues with clear, structured information to avoid rework, delay or confusion
Retain oversight post-handover to ensure progress continues and the customer is kept informed

Provisioning and Order Flow Support

Support provisioning and activation of services including connectivity, VoIP and hosted services
Liaise with suppliers and carriers for order placement, updates and confirmations
Ensure provisioning activity is accurately recorded and handed over where required
Book hotels and travel for field engineers when required

Operational Discipline and Data Quality

Create, update and manage tickets with high accuracy and completeness
Maintain clean records across customer, asset and service systems
Participate in ticket and order review meetings
Contribute insights on recurring issues and process improvement opportunities

Tools and Resources

MyBE and customer management systems
Internal ticket and order management systems
Remote management software for device access, diagnostics and monitoring
Supplier and vendor portal access
Microsoft Office suite
Sales order system

Measurable Goals

Provide fast, calm and effective first response to every customer issue

Reduce customer frustration at the earliest possible point

Resolve simple issues quickly and safely without unnecessary escalation

Ensure complex issues enter the delivery engine cleanly and with complete information

Measurable Objectives

Acknowledge and respond to all incoming issues within defined SLA timeframes

Resolve a defined proportion of issues without escalation (target: ≥70%)

Ensure all escalated tickets are complete, accurate and immediately actionable

Maintain consistent customer communication until ownership transfers

Achieve customer satisfaction score of ≥90% following first interaction

Pay: £23,132.20-£25,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Application question(s):

Is one of your key skills organisation?

Work Location: In person

Quick apply

Refine Your Search

field support specialist jobs in middlesbrough

Customer Service Representative

PAT Tester

Ward Team Administrator

Clinical Skills Trainer

Senior Identity Protection Specialist

Storage Tank Inspector

Cleaning Manager

Head of Catering and Housekeeping

Multi-Skilled Heat Exchanger Production Technician

Senior Training Facilitator

Functional Safety Consultant

Field Service Engineer

Dementia Care Specialist

Service Manager

Account Manager - North East or North Yorkshire

Geotechnical Engineer

Civil and Structural Superintendent- North

Field Dental Nurse

Clinical Specialist - PIPA

Window Shutter Survey and Installation OTE £50k+

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