Section manager Work, Jobs in Matfen, Nbl (with Salaries)

Problem Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
1h
Learning and Training Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £38,105 a year
- Full-time
- Research
- Presentation skills
- Training & development
- Annual leave
1h
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Product management
- Work from home
11d
Trading Manager - Whitley Bay
Morrisons —Whitley Bay
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Portfolio Analyst and Stakeholder Manager
Animal and Plant Health Agency —Newcastle upon Tyne
- £42,665 - £46,765 a year
- Part-time
- Microsoft Powerpoint
- Management
- Presentation skills
- Annual leave
- Employee discount
14d
Crime Trainer
Home Office —Newcastle upon Tyne
- £41,750 - £48,250 a year
- Full-time
- Research
- Presentation skills
- Driving
12d
Project Manager
Animal and Plant Health Agency —Newcastle upon Tyne
- £42,665 - £46,765 a year
- Part-time
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
5d
Head of Contracts and Operations - Driving Theory Test
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Financial Services Manager
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Team management
- Leadership
10d
Senior Personal Assistant
Crown Prosecution Service —Newcastle upon Tyne
- £30,700 - £32,430 a year
- Part-time
- Hybrid work
- Presentation skills
- Typing
- Flexitime
13d
Management Opportunities - Across North East
Morrisons —Blaydon
- Continuous improvement
- Training & development
- Retail management
- Employee discount
Quick apply
Animal Compliance & Enforcement Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Presentation skills
- Annual leave
- Employee discount
5d
Team Leader
ASDA —Cramlington
- £13.10 - £14.10 an hour
- Part-time
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
5d
Visa Support Assistant
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Computer skills
4d
Online Manager - Consett
Morrisons —Consett
- Customer service
- Conflict management
- Training & development
- Employee discount
Quick apply
4d
Contract and Operations Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
11d
Review Officer
Durham County Council —Durham
- £30,024 - £33,699 a year
- Hybrid work
- Experience working with children
- Organisational skills
- Communication skills
- Annual leave
6d
Learning & Organisational Development Advisor
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee discount
7d
Duty Manager
Durham County Council —Durham
- £28,142 - £31,022 a year
- Hybrid work
- First Aid Certification
- Cash handling
- Communication skills
- Annual leave
6d

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Problem Manager

Driver and Vehicle Standards Agency
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time | Full-time
£35,663 a year
1 hour ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Stakeholder liaison
IT service management
Analysis skills
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Management reporting
Problem management
Communication skills
PRINCE2 Certification

Full job description

Details

Reference number

473803

Salary

£35,663

Employees based at Uxbridge will receive a London Weighting allowance of £4,000. This allowance will continue when the location moves to Yeading.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DVSA - Digital Operations

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Bristol, Swansea, Leeds, Nottingham, Newcastle-upon-Tyne, Oldham (Chadderton), Birmingham (Garretts Green) or Uxbridge.

You can be based at any of the above locations, however if your chosen location is Yeading/Uxbridge please note:

This role is advertised as being based in Uxbridge; however, the contractual base will be Yeading.

While estate works are being carried out at the Yeading site, all roles will be temporarily located in Uxbridge. Successful applicants will therefore begin their employment at the Uxbridge location.

Please be aware that all employees will be required to work from the Yeading site once it reopens in 2028.

Employees based at Uxbridge will receive a London Weighting allowance of £4,000. This allowance will continue when the location moves to Yeading.

About the job

Job summary

Reporting to the DVSA Service Assurance Manager, providing effective, efficient and customer centric problem management, including the maintenance of policies, processes, procedures, and standards in support of User Services and DVSA objectives and strategy.

The purpose of the Problem Management Lead role is to continuously drive forward and minimise the adverse impact of incidents and problems on the business caused by errors within the IT Infrastructure.

The Problem Management Lead will assist with enhancing the reputation of IT by helping with reducing the volume of incidents being raised from reoccurring issues. (both proactive and reactive) across the technology estate, coordinating the necessary activities to ensure problem resolution in a timely manner, minimising the adverse impact on business operations and implementing problem remedies to prevent future incidents.

The Problem Management Lead ensures a coordinated cross-team effort, managing escalations, and communications across all parties. The role is also responsible for conducting reviews following the resolution of major incidents or problems to contribute to the delivery and operation of high-quality services through which business objectives and goals are met.

Job description

Your responsibilities will include, but arent limited to:

Responsible for ensuring that all MIR (Major Incident Reviews) are held and discussed to ascertain what went well, what could have been done better and highlight any outstanding actions.
Responsible for building and delivering a suite of MI reports, with the help from Incident Management, to the Service Assurance Manager includes creation of performance reports, analysing metrics, making recommendations for process improvement as set out in the Problem Management Process to the Service Assurance Manager
Creates trend analysis reports to proactively identify problems and monitors actions to investigate and resolve recurring problems in systems and services; implement agreed remedies and preventative measures.
Custodian of all process, policy and working practices used in Problem Management for all services provided by the business. Form a working relationship with business operational teams to ensure continuous high performance and improvements.
Drive Continuous Service Improvement activities to identify and deliver opportunities to improve process.
Promote sharing of best practices and knowledge regarding problem management across Tech Services, aligning to the ISO20000 standards.
Provides supporting information so that Service Managers can hold suppliers/ 3rd parties to account according to contractual obligations about resolving problems and the provision of information and data to restore service.
Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
Communicate with all major internal stakeholders to understand and meet their business objectives.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Essential Qualifications/Licenses:

You may hold or be willing to work towards the following qualifications:

ITIL V4 Foundation
Knowledge of ISO 20000 standards

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

To be successful in this role you will need to have the following experience:

The post holder should have experience of working in an IT Service environment.
Experience of creating and implementing processes, monitoring effectiveness, and driving process improvement.
Experience of people management, both directly and virtually.
Strong communication skills both oral and written, Self-motivated and pro-active, with the ability to remain calm under pressure.
Understanding of operational environments and experienced in solving complex problems and concepts by gathering and analysing information using comprehensive tools and techniques, using data to formulate plans, and identifying and analysing options to assess feasibility and operational impact.
Methodical approach to detail with good analytical skills and work to tight deadline with proven experience of coordinating and engaging extensively with multiple stakeholders at all levels.
Experience in problem management as a service operation.

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

Occasional travel to other offices will be required, which may involve overnight stays.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Communicating and Influencing
Making Effective Decisions
Managing a Quality Service
Changing and Improving

Benefits

Alongside your salary of £35,663, Driver and Vehicle Standards Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

How to Apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and Personal Statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience you will be asked to provide a CV (unlimited wordcount), and personal statement (750 wordcount) covering the criteria:

Describe a time when you identified a risk and provided an efficient and effective resolution
Describe a time when you considered the impacts of your teams activities on stakeholders and end users

Should a large number of applications be received, an initial sift may be conducted using the lead Experience statement 'Describe a time when you considered the impacts of your teams activities on stakeholders and end users'. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift will take place week commencing 17th August 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours  Changing and Improving, Making Effective Decisions, Leadership, Communicating and Influencing and Managing a Quality Service

The interviews will take place week commencing 7th September 2026.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

We will also hold a 12 reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Should we receive a large number of applications, we may invite a shortlist of the highest performing candidates to interview. This means that some applications that meet the required standard could be placed on hold after the sift and invited to interview if the vacant position(s) remain unfilled. You will be notified if your application is being put on hold once the sift has been completed.

Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements).

If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position. Candidates will be considered in order of merit.

AI Tools and Platforms

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : digital Recruitment Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information