Hsbc Work, Jobs in England (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Carlisle
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
4d
Associate Director, Business Manager (Markets Treasury Transformation)
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
9d
Senior Business Analyst
HSBC Global Services Limited —Sheffield
- Full-time
- Bachelor's degree
- Agile
- SDLC
2d
Investment Operations Support
HSBC Global Services Limited —Fareham
- Full-time
- Communication skills
5d
Db2 for z/OS Specialist
HSBC Global Services Limited —Sheffield
- Full-time
- Analysis skills
- Scripting
- Agile
9d
Assistant Product Manager Unsecured Lending
HSBC Global Services Limited —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analytics
17h
Head of Customer Intelligence and Enablement
HSBC Global Services Limited —London
- Full-time
- Leadership
- Banking
2d
GPS Product Manager
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Travel
5d
Senior Machine Learning Engineer
HSBC Global Services Limited —London
- Full-time
- Master's degree
- Databases
- Machine learning
9d
Senior Client Experience Data Lead
HSBC Global Services Limited —London
- Full-time
- Leadership
- Communication skills
- Analytics
4d
Global Commercialisation Manager, Merchant Services
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Banking
5d
Head of D2C Wealth Customer Proposition
HSBC Global Services Limited —London
- Full-time
- Agile
- Leadership
4d
Vice President I - Strategy & Insights
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- English
9d
Head of Cross-sell & Early Engagement, Unsecured Lending (Acquisition)
HSBC Global Services Limited —Birmingham
- Full-time
- Banking
- Analytics
Senior Mortgage Arranger
HSBC Global Services Limited —St Helier
- Full-time
- Continuous improvement
- Budgeting
- Communication skills
2d
Senior Manager, Digital Assets and Currencies Risk
HSBC Global Services Limited —London
- Full-time
- Communication skills
4d
Associate Director, BCO
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Business
- Banking
9d
Head of Alternatives Operations, Valuation Oversight
HSBC Global Services Limited —London
- Full-time
3d
Universal Banker
HSBC Global Services Limited —Sutton
- From £27,200 a year
- Full-time
- Communication skills
- Banking
- Employee discount
13d
Product Manager Transactional Banking and FX
HSBC Global Services Limited —Douglas
- Full-time
- Banking
12d

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Customer Service Representative

HSBC Global Services Limited -
Carlisle

Apply Now

Job details

Full-time
From £25,000 a year
4 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer support
Customer interaction
Communication skills
Banking

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures

Process a wide range of transactions, whilst maintaining a high degree of accuracy

Have excellent attention to detail

Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms

Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers

The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service

Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more

Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts

A market-leading employer pension contribution

BUPA Healthcare

Life Assurance, equivalent to four times your annual salary

Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more

Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

hsbc jobs in england

Customer Service Representative

Associate Director, Business Manager (Markets Treasury Transformation)

Senior Business Analyst

Investment Operations Support

Db2 for z/OS Specialist

Assistant Product Manager Unsecured Lending

Head of Customer Intelligence and Enablement

GPS Product Manager

Senior Machine Learning Engineer

Senior Client Experience Data Lead

Global Commercialisation Manager, Merchant Services

Head of D2C Wealth Customer Proposition

Vice President I - Strategy & Insights

Head of Cross-sell & Early Engagement, Unsecured Lending (Acquisition)

Senior Mortgage Arranger

Senior Manager, Digital Assets and Currencies Risk

Associate Director, BCO

Head of Alternatives Operations, Valuation Oversight

Universal Banker

Product Manager Transactional Banking and FX

I want to receive the latest job alerts for hsbc in england

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