Customer support & client services managers Work, Jobs in Lichfield, Sts (with Salaries)

Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Salesforce
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
11d
Customer Service Supervisor
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- CRM software
- Management
- Customer service
4d
Customer & Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
5d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Management
- Customer service
- Patient care
- Employee assistance programme
- Sick pay
11d
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Team Leader
Cromwell —Dudley
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
5d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
4d
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
9d
Streetpride Operational Support Supervisor
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Controller
Stone Hardy —Oldbury
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Life insurance
Quick apply
2d
Customer Support Manager
Taylor Wimpey —Solihull
- Communication skills
- Annual leave
- Employee discount
11d
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Flexible schedule
10d
Logistics Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
Service Desk Manager
ParentPay Group —Coventry
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
11d
Sr. Supervisor Customer Success
Align Technology —Birmingham
- Full-time
- Management
- Bachelor's degree
- Organisational skills
- Employee discount
Quick apply
5d
Pensions Administration Manager
Hymans Robertson LLP —Birmingham
- £50,000 - £63,000 a year
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
Quick apply
1d

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customer support & client services managers jobs near lichfield, sts

Customer Service Manager

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£35,000 - £42,000 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Salesforce
Communication skills

Full job description

We are looking for an experienced and motivated Customer Service Manager to lead, coach, and develop our team of Customer Service Team Leaders while taking ownership of the day-to-day operation of the Customer Service function.

As a key leader within the Customer Experience team, you will ensure the consistent delivery of high-quality customer service, operational excellence, and a positive, high-performing culture across multiple teams. You will translate strategic business priorities into effective operational delivery, ensuring service resilience, driving performance, and embedding continuous improvement.

Working closely with senior leaders and cross-functional teams, you will use data and insight to identify opportunities, influence decision-making, and improve both customer and colleague experiences. You will champion coaching and development, empowering Team Leaders to achieve their full potential while ensuring teams are engaged, motivated, and equipped to deliver outstanding service.

This role is ideal for an established leader or an ambitious individual ready to take the next step in their career. We are looking for someone who is passionate about developing people, delivering exceptional customer experiences, and driving operational excellence in a fast-paced environment.

Requirements

Key Responsibilities

1. Operational Leadership & Service Delivery

Own day‑to‑day operational performance across Customer Service queues, cases, and workloads.
Ensure Team Leaders maintain SLAs, backlog health, and throughput targets.
Monitor demand trends and respond rapidly to pressure points, reallocating resources as needed.
Lead daily operational huddles and weekly tactical planning meetings with Team Leaders.
Ensure escalations are handled efficiently and in line with documented processes.

2. Leadership of Team Leaders

Provide direction, coaching, and development support to all Customer Service Team Leaders.
Build a consistent leadership standard across the TL group, ensuring processes, ways of working, and quality expectations are applied uniformly.
Set clear expectations, empower decision‑making, and build a confident, capability‑led leadership team.
Conduct structured 1:1s, performance reviews, and regular coaching sessions with TLs.

3. Workforce, Resource & Capacity Management

Work closely with Resource and Insight Manager to ensure effective resource planning, forecasting, and allocation across all Customer Service teams.
Use data to optimise staffing and balance workloads.
Reduce operational risk through proactive resource planning and early identification of issues.

4. Quality, Process & Continuous Improvement

Ensure Team Leaders run consistent QA checks on all their team, with effective coaching and feedback loops across the departments.
Identify root causes of performance challenges, defects, and customer pain points.
Lead continuous improvement initiatives, working cross‑functionally with CX, Sales, Field Service, and Operational Excellence.
Ensure new processes or changes are embedded effectively within teams.

5. Communication & Alignment

Maintain structured communication channels between Customer Service, CX leadership, and other functions.
Ensure Team Leaders cascade clear messages, priorities, and expectations to their teams.
Translate business strategy into operational actions and measurable outcomes.
Provide concise, actionable insight to the Head of CX on risks, trends, and opportunities.

6. People Development & Culture

Develop leadership capability within the Team Leader group through structured coaching and development planning.
Role‑model Culligan values and foster a positive, inclusive, and engaged team culture.
Promote wellbeing, resilience, and safe working practices.
Support career pathways for future leaders, recognising and nurturing high‑potential talent.

7. Strategic Contribution

Support strategic planning for Customer Service through data, insight, and frontline intelligence.
Contribute to KPI design, reporting improvements, and operational dashboards.
Help shape future workflows, automation opportunities, training plans, and customer‑experience enhancements.

Skills & Experience

Essential

Strong experience leading leaders (Team Leaders/Supervisors) in a customer‑service or operational environment.
Excellent command of operational performance metrics and workforce planning principles.
Robust coaching skills with a track record of developing team capability.
Excellent communication skills with an ability to influence at multiple levels.
Strong problem‑solving and decision‑making abilities.
High level of organisational awareness and ability to coordinate across departments.

Desirable

Experience with Salesforce Service Cloud.
Experience in multi‑channel contact centre environments.
Exposure to continuous improvement methodologies.

Benefits

23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

customer support & client services managers jobs in lichfield, sts

Customer Service Manager

Customer Service Supervisor

Customer & Sales Support Team Leader

Customer & Sales Support Team Leader

Customer Services Manager (18 Months FTC)

Customer Service Team Leader

Customer Service Team Leader

Ownership Experience Manager – Customer Community & Loyalty

Helpdesk Team Leader

Customer Service Manager

Streetpride Operational Support Supervisor

Helpdesk Team Leader

Customer Service Controller

Customer Support Manager

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Team Leader

Logistics Support Manager

Service Desk Manager

Sr. Supervisor Customer Success

Pensions Administration Manager

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