3rd line support Work, Jobs in Blackwell, Dby (with Salaries)

1st Line Support Engineer
SBK Computers —Chesterfield
- From £28,089 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Employee discount
Quick apply
5d
Senior Manager
M Group —Nottingham
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Communication skills
Machine Shop Team Leader
APPH LTD —Nottingham
- Rotating shift
- Computer literacy
- Engineering
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
11d
Bid Writer
M Group —Nottingham
- Hybrid work
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
IT Support Technician
iZan Business Solutions —Newark-on-Trent
- £24,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
10d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Commercial Manager
M Group —Annesley
- Hybrid work
- Team management
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Plant & Equipment Office Coordinator
M Group —Nottingham
- Office experience
- Annual leave
- Employee assistance programme
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Operations Assistant
University of Sheffield —Sheffield
- £25,249 - £26,707 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Databases
- Annual leave
- Employee discount
5d
Lecturer Travel and Tourism
The Sheffield College —Sheffield
- £32,740 - £40,342 a year
- Full-time
- Teaching
- Free parking
- Annual leave
6d
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Sheffield Cycling 4 All Cycle Engagement Lead
Disability Sheffield —Sheffield
- £23,429.08 a year
- Part-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
SVP, Benefits - Captives
Artex —Meadows
- £186,000 - £362,500 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Business development
- Bachelor's degree
- Flexible schedule
Lecturer Functional Skills Maths and English
The Sheffield College —Sheffield
- £32,740 - £40,342 a year
- Full-time
- Maths
- Free parking
- Annual leave
12d
Environmental Advisor
Network Plus —Nottingham
- £40,000 - £50,000 a year
- Computer literacy
- Analysis skills
- Communication skills
Quick apply
4d
Home Energy Advisor (12-month fixed-term contract)
M Group —Sheffield
- £31,373 a year
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
Design Engineer
M Group —Nottingham
- Communication skills
- Annual leave
- Employee assistance programme
Bid Manager
M Group —Nottingham
- Management
- Business development
- Project management
- Annual leave

I want to receive the latest job alerts for 3rd line support in blackwell, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Support Engineer

SBK Computers
Chesterfield

Quick apply

Job details

Permanent | Full-time
From £28,089 a year
5 days ago

Benefits

Free parking
Company pension
Company events
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Cloud infrastructure
Azure
Hardware repair
Incident queue management
Ticket management
Case record updates
Microsoft Office Suite
Windows
Technical support
Microsoft Office
Network infrastructure
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Customer support
VMWare
Customer interaction
IT incident logging
Application support
Incident log maintenance
Communication skills
Microsoft Azure
Active Directory

Full job description

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks.

You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PC’s, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided.

If you have a passion for IT and looking to bring new ideas to the team this could be the role for you.

Key responsibilities will include:

· Answering the technical line to support our clients as the first point of contact.

· Provide remote and telephone support for client networks and applications.

· Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.

· Updating the help desk ticketing system, ensuring the calls are logged and all notes, progress and actions have been added promptly and accurately.

· Prioritise tickets based on impact to keep efficient progress.

· Work to the contracted SLA’s and liaise with 3rd parties as required, escalating within the helpdesk team were necessary.

· Building PC’s

· Pre delivery setup of laptops

· Repairing PC’s, laptops and printers

· Dealing with third parties to arrange external repairs and tracking documentation

· Stock control of components and cables

· Pre delivery preparation of servers / infrastructure equipment

· Updating asset register for customers new equipment before delivery.

· Keeping up to date with any training and learning logs.

· Dealing with deliveries and receipting them into stock

· Dealing with software issues e.g. installation and upgrade

Skills and Experience:

· 1-2 Years prior experience within a technical support focused role.

· Active Directory Administration

· Office 365 & Azure support and management.

· Windows 10,11 Operating systems.

· Microsoft Office 365 apps.

· Virtualisation (Hyper-V, VMware)

· Basic Routing and switching knowledge.

· Knowledge with backup vendor software such as Veeam, StorageCraft.

· Basic Telephony systems Knowledge.

· Current MS-10X or MD-10x certifications preferred but not essential.

Good communication skills
Proactive and eager to learn
Good knowledge of IT Systems and Support
Professional and Courteous
Comfortable with all aspects of customer service (face to face, phone and email)

Hours & Benefits

· Monday to Friday 8AM - 5PM

· 30 minutes of lunch daily

· 20 days holiday entitlement (plus bank holidays)

· Free onsite parking with EV charging points

· Air conditioned modern offices

· Training opportunities

Job Types: Full-time, Permanent

Pay: From £28,089.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking

Application question(s):

Are you within 10 Miles of our Office in Chesterfield

Experience:

Technical support: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in blackwell, dby

1st Line Support Engineer

Senior Manager

3rd Line Infrastructure Engineer

Machine Shop Team Leader

Bid Writer

IT Support Technician

Desktop Support Analyst

Commercial Manager

Plant & Equipment Office Coordinator

3rd Line Service Desk Engineer

Operations Assistant

Lecturer Travel and Tourism

Desktop Support Analyst - Derby

Sheffield Cycling 4 All Cycle Engagement Lead

SVP, Benefits - Captives

Lecturer Functional Skills Maths and English

Environmental Advisor

Home Energy Advisor (12-month fixed-term contract)

Design Engineer

Bid Manager

I want to receive the latest job alerts for 3rd line support in blackwell, dby

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected