Service desk technician Work, Jobs in Lambourne, Ess (with Salaries)

Service Desk Support Technician
Ashurst LLP —London
- Monday to Friday
- Bachelor's degree
1d
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Customer service
- Laboratory experience
7d
School IT Technician
Croft MSP —Hertford
- Full-time
- IT
- In-person
- School
- Employee discount
Quick apply
11d
IT & Network Support Technician
Skye Business Solutions —London
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Customer IT Support Apprenticeship
Computacenter —London
- £19,500 a year
- Full-time
- Customer service
- English
- IT
1d
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
2d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Customer service
11d
Eyelash Technician- self employed
Flirty Studios —Billericay
- £13 - £28 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
- Free parking
- Paid training
Quick apply
Temporary Desktop Support Technician
Brown Brothers Harriman —London
- Full-time
- Customer service
- Windows
- Mentoring
11d
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Windows
- Project management
- Bachelor's degree
- Gym membership
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
IT Incident Management & Resolution Engineer
Partners Group —London
- Full-time
- Azure
- SharePoint
- In-person
Sr IT Systems Engineer
Palo Alto Networks —London
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
AV Technician
Metro Production Group —Battersea
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Organisational skills
- Annual leave
- Sick pay
Quick apply
22h
ICT Firstline Technician
GDST —London
- £30,000 a year
- Full-time
- Communication skills
- School
14d
Maintenance Assistant
Lamington Serviced Apartments —London
- £35,402 a year
- Part-time
- Hospitality
- Maintenance
- Hotel
- Annual leave
- Sick pay
Quick apply
3d
Functional Genomics Scientist
Substrate Bio —London
- Full-time
- Doctoral degree
- Laboratory experience
- Maintenance
- Annual leave
Quick apply
Sound Technician | LEGOLAND® Windsor
RWS Global —London
- £120 a day
- Rotating shift
- Customer service
- Organisational skills
- Construction experience

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Service Desk Support Technician

Ashurst LLP -
London

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Job details

1 day ago

Qualifications

Operating systems
MCSE
Technical support
Bachelor's degree
Computer hardware
CompTIA Network+
ServiceNow
CompTIA A+

Full job description

Ashurst Perkins Coie is seeking a qualified and dynamic individual to take on the role of Service Desk Support Technician in our London office. The individual in this role will serve as a member of the Immediate Response Team (Service Desk) designed to be a "top of the funnel" concept for all support requests across the firm. The Service Desk Support Technician will become proficient in routing all support requests to a standard and centralized support desk in an effort to maximize resources in the local offices and allow for higher quality desk-side/concierge-level service as well as a more dynamic A/V experience.

The Service Desk Support Technician will work Monday through Friday, 9:30 a.m. to 6:30 p.m. London time.

ESSENTIAL FUNCTIONS

These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation.

Quickly resolve end-user issues that come into the team over the phone, through e-mail, or potentially via chat.
Handle approximately 200 daily support requests with other team members via various communication channels.
Properly and thoroughly document all elements of a support case in the Incident Management System (ServiceNow).
Prioritize properly and communicate effectively. Escalate issues as appropriate.
Ensure user requests and issues are clearly documented in tickets and create written documentation for hardware and software installations or other technical matters as requested.
Assist in creating and editing Service Desk processes and procedures, including knowledge base articles.

SPECIFIC SKILLS REQUIRED

Ability to communicate effectively both orally and in writing.
Ability to quickly assimilate advanced technical information and organize and prioritize multiple competing deadlines.
Troubleshooting skills, including the ability to use various resources including technical manuals, online vendor knowledge bases, and specification documents.
Knowledge of computer hardware and peripherals, including the ability to test and troubleshoot a variety of complex hardware configurations.
Knowledge of software including operating systems, and ability to navigate and manipulate the Windows Registry and troubleshoot interaction errors between multiple software packages.

EDUCATION AND EXPERIENCE

Qualified candidates should have an associate or bachelor's degree (preferred), and must have one year of experience in a technical support environment or equivalent. Those with solid functional knowledge of standard PC hardware and software used in office environments are preferred, as well as those with A+, Network+, MCSE, or equivalent technical education are strongly preferred. Candidates having law firm experience is beneficial.

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Refine Your Search

service desk technician jobs in lambourne, ess

Service Desk Support Technician

IT Support Technician

School IT Technician

IT & Network Support Technician

Customer IT Support Apprenticeship

Desktop Support Engineer

Service Desk Technician - 6 Month FTC

IT Support Technician

Service Desk Analyst

Eyelash Technician- self employed

Temporary Desktop Support Technician

Senior Technician, IT Infrastructure

Senior Facilities Coordinator

IT Incident Management & Resolution Engineer

Sr IT Systems Engineer

AV Technician

ICT Firstline Technician

Maintenance Assistant

Functional Genomics Scientist

Sound Technician | LEGOLAND® Windsor

I want to receive the latest job alerts for service desk technician in lambourne, ess

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