Communications officer Work, Jobs in Honiton, Dev (with Salaries)

Customer Service Advisor - Highways
Civic Recruitment Limited —Northleigh
- £19.36 an hour
- Full-time
- Hybrid work
- Social media management
- Customer service
- English
Quick apply
10d
Talent Acquisition and HR Officer Fixed Term Contract
Westcotts Chartered Accountants and Business Advisers —Exeter
- £33,150 a year
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Health & wellbeing programme
- Annual leave
Quick apply
Anti-Social Behaviour Officer
SNG (Sovereign Network Group) —Exeter
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
Rough Sleeper Specialist Social Worker - Adults
Somerset Council —Taunton
- £37,280 - £41,777 a year
- Full-time
- English
- Master's degree
- Supervising experience
- Annual leave
Advanced Practitioner - Social Worker - Safeguarding (Countywide) (Adults)
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Leadership
- Annual leave
Regional Service Administrator
Royal College of Nursing —Exeter
- £30,828 - £34,800 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
3d
Incident Co-Ordinator
UK Hydrographic Office —Taunton
- £31,952 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Analysis skills
11d
Student Integration and School Support Worker
Robert Blake School —Bridgwater
- £23,536 - £25,960 a year
- Temporary
- English
- In-person
- Communication skills
- Gym membership
Quick apply
11d
Senior Commissioning Officer
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Weekend availability
- Analysis skills
- Project management
- Travel
- Annual leave
1d
Hydrographic Programmes Officer
UK Hydrographic Office —Taunton
- £38,173 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
9d
Global Coupled Model Development Scientist
Met Office —Heavitree
- £35,145 - £37,701 a year
- Full-time
- Hybrid work
- Doctoral degree
- Presentation skills
- IT
- Annual leave
8d
Legal Operations Support Officer
HM Courts & Tribunal Service —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
Social Worker - Health Interface Service (Musgrove Park Hospital) (Adults)
Somerset Council —Taunton
- £37,280 - £41,777 a year
- Full-time
- Hospital
- English
- Master's degree
- Annual leave
10d
Library & Information Officer
Somerset Council —Martock
- £11,571 - £11,940 a year
- Weekend availability
- Customer service
- Communication skills
4d
Environmental Health Officer (Food & Safety)
Somerset Council —Taunton
- £37,280 - £41,771 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Annual leave
12d
Prisoner Custody Officer
Serco Plc —Taunton
- £23,402 - £24,890 a year
- Full-time
- Annual leave
- Employee assistance programme
Lettings Officer
SNG (Sovereign Network Group) —Exeter
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
1d
Senior Environmental Health Officer
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Weekend availability
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
12d
Data Governance Manager
UK Hydrographic Office —Taunton
- £48,746 a year
- Part-time
- Hybrid work
- Presentation skills
Training Officer
Integrated Pathology Partnership Limited —Taunton
- £50,000 - £55,000 a year
- Full-time
1d

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Customer Service Advisor - Highways

Civic Recruitment Limited
Northleigh

Quick apply

Job details

Full-time
£19.36 an hour
10 days ago

Qualifications

Social media management
Customer service
English
Microsoft Office
IT
Customer support
Communication skills
Time management

Full job description

3 months contract with a Local Authority

Job Title: Customer Service Advisor - Highways

Job Purpose

The Highways Customer Service Hub Officer plays a key role in delivering a customer-focused service across the Highway and Transport Service. The post holder will act as the primary point of contact for customers, managing enquiries, complaints, and service requests through various communication channels including telephone, email, correspondence, and social media.

The role is responsible for ensuring a positive customer experience by taking ownership of customer enquiries, coordinating responses with internal teams and contractors, and keeping customers informed throughout the resolution process. The post holder will support the delivery of customer excellence by providing timely, accurate, and professional responses while contributing to continuous improvement within the Highways Service.

Key Responsibilities

Deliver high-quality customer service by handling enquiries, complaints, and service requests through telephone, email, written correspondence, and social media.
Take ownership of customer enquiries from initial contact through to resolution, ensuring regular communication and updates are provided.
Proactively engage with residents, community groups, and Councillors regarding planned highways activities and service updates.
Liaise with Highways Officers, contractors, Customer Service Centre colleagues, and other stakeholders to coordinate responses and service delivery.
Provide accurate and timely information to customers and internal teams to ensure efficient issue resolution.
Monitor and manage customer cases within agreed performance targets and service standards.
Support the coordination and administration of Freedom of Information (FOI) requests, ensuring compliance with statutory deadlines and quality standards.
Identify recurring issues and provide feedback to support service improvements and reduce unnecessary customer contacts.
Use social media channels professionally to engage with customers and provide service information.
Maintain accurate records on relevant systems and databases.
Contribute to the delivery of the Highway Service Business Plan and customer service objectives.
Participate in team meetings, training, and development activities.
Work flexibly to support service delivery between 8:00am and 5:00pm.
Travel to other WSCC locations across the county when required.

Essential Experience

Previous experience in a customer service, contact centre, customer support, or public-facing role.
Experience handling customer enquiries and complaints through multiple communication channels.
Experience working in a fast-paced environment with the ability to manage competing priorities.
Experience building positive working relationships with internal and external stakeholders.
Experience using IT systems, databases, and Microsoft Office applications.
Experience maintaining accurate records and managing customer information.

Desirable Experience

Experience within local government, highways, transport, or public sector services.
Experience coordinating Freedom of Information (FOI) requests.
Experience using customer relationship management (CRM) systems.
Experience managing social media customer interactions.

Qualifications

Essential

GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
Evidence of continuous professional development relevant to customer service or administration.

Desirable

Customer Service Qualification (Level 2 or above).
Business Administration Qualification or equivalent.
Institute of Customer Service qualification or similar professional accreditation.

Skills and Competencies

Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Ability to manage difficult conversations professionally and sensitively.
Strong organisational and time-management skills.
Ability to work independently and as part of a team.
Good problem-solving and decision-making skills.
High level of attention to detail and accuracy.
Competent IT skills, including Microsoft Office and customer management systems.
Commitment to delivering customer excellence and continuous improvement.

Additional Information

37 hours per week
Pay Rate: £19.36 per hour (UMB)
Location: Northleigh Depot
Hybrid working arrangement with a requirement to attend the office two days per week, including Wednesday.
Working hours are generally between 8:00am and 5:00pm, with flexibility required to support business needs.
This is primarily a desk-based role involving frequent telephone contact and customer interaction.
Occasional travel to other WSCC locations may be required.
The successful candidate must be able to communicate effectively in English with members of the public and a range of stakeholders.
Right to work in the UK is required.

Quick apply

Refine Your Search

communications officer jobs in honiton, dev

Customer Service Advisor - Highways

Talent Acquisition and HR Officer Fixed Term Contract

Anti-Social Behaviour Officer

Rough Sleeper Specialist Social Worker - Adults

Advanced Practitioner - Social Worker - Safeguarding (Countywide) (Adults)

Regional Service Administrator

Incident Co-Ordinator

Student Integration and School Support Worker

Senior Commissioning Officer

Hydrographic Programmes Officer

Global Coupled Model Development Scientist

Legal Operations Support Officer

Social Worker - Health Interface Service (Musgrove Park Hospital) (Adults)

Library & Information Officer

Environmental Health Officer (Food & Safety)

Prisoner Custody Officer

Lettings Officer

Senior Environmental Health Officer

Data Governance Manager

Training Officer

I want to receive the latest job alerts for communications officer in honiton, dev

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