Shared services it support lead Work, Jobs in Swanmore, Ham (with Salaries)

End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
Quick apply
Information Security Assistant
Lane Clark & Peacock —Winchester
- £35,000 - £38,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee discount
9d
Programme Manager
Southampton City Council —Southampton
- £65,222 - £73,834 a year
- Full-time
- Microsoft Excel
- Care experience
- Microsoft Office
- Employee assistance programme
- Employee discount
5d
Software Engineer
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Java
- Travel
- APIs
- Free parking
- Employee assistance programme
Digital Capability and Learning Lead: Case Management System
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Presentation skills
- IT
- Employee assistance programme
- Employee discount
5d
Admin Officer
No Limits —Southampton
- From £25,947.47 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Crown Court Clerk
HM Courts and Tribunals Service —Winchester
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Organisational skills
- IT
- Annual leave
3d
Assistant Project Manager
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Excel
- Care experience
- Microsoft Office
- Employee assistance programme
- Employee discount
5d
Crown Court Clerk
HM Courts & Tribunal Service —Winchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)
HM Prison & Probation Service —Portsmouth
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
5d
Senior Engineer
M Group —Southampton
- Annual leave
- Employee assistance programme
4d
Security Operations Manager
Mitie —Portsmouth
- Weekend availability
- Customer service
- Analysis skills
- Travel
- Employee discount
Warehouse Operative Nights
Evri —Southampton
- £14.17 - £21.26 an hour
- Overtime
- Annual leave
Route Optimisation Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
4d
Project Assurance Officer
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Excel
- Care experience
- Microsoft Office
- Employee assistance programme
- Employee discount
5d
Systems Safety Engineer
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Product Owner HRSD ServiceNow
UL Solutions —Basingstoke
- Bachelor's degree
- Human resources
- Business
Head of Clinical Services
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Winchester
- £66,582 - £77,368 a year
- Full-time
- Travel
2d
HMP Winchester Prison Employment Lead (PEL)
Ministry of Justice —Winchester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Conflict management
- Annual leave
11d
Account Handler
Gallagher —Chichester
- Full-time
- Microsoft Office
- Analysis skills
- Contracts

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shared services it support lead jobs near swanmore, ham

End User Support Analyst

Bell Integration United Kingdom
Portsmouth

Quick apply

Job details

Qualifications

iOS
Microsoft Office
ITIL
SharePoint
ServiceNow
IT

Full job description

Job title:

End User Support Analyst

Reporting to:

EUS Team Lead

Responsible for:

Delivery of End User Support to Bell Employees. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs.

Based at:

Remote with travel to London and Portsmouth as required

Bell Integration is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of the resources required to consult, support and project manage throughout the journey. As an internal EUS IT Support Analyst you will support Bell Integration in the delivery of these services to their internal employees.

Role:

Responsible for escalation from Service Desk
Identify specific nature of user difficulties and provide specific and effective response to solutions
Work with internal and external resources to resolve issues quickly
Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person, over the telephone or IM chat
Ensure regular and timely response based on customer’s SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans
Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required
Use monitoring tools to ensure up-time, monitor system health and troubleshoot issues
Build partnerships with users by regularly demonstrating expertise and professionalism
Independently assess and effectively respond to users' requests
Follow through on commitments made to users
Develop and document procedures/technical resolution as part of building a training library
Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate

Person:

3+ years appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1 and 2
Administering Office 365 in a Hybrid environment including but not limited to – User creation, migration, licensing, managing shared mailboxes
Working with on prem and 365 exchange servers
SharePoint – most/all aspects
Mobile phones (iOS, Microsoft and Android)
Technical troubleshooting in diverse environments
Experience working with ticketing systems such as ServiceNow, Halo or equivalent
Understanding of IT workflows/ITIL practices
Knowledge and understanding of working to defined SLAs

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

Quick apply

Refine Your Search

shared services it support lead jobs in swanmore, ham

End User Support Analyst

Information Security Assistant

Programme Manager

Software Engineer

Digital Capability and Learning Lead: Case Management System

Admin Officer

Crown Court Clerk

Assistant Project Manager

Crown Court Clerk

Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)

Senior Engineer

Security Operations Manager

Warehouse Operative Nights

Route Optimisation Officer

Project Assurance Officer

Systems Safety Engineer

Product Owner HRSD ServiceNow

Head of Clinical Services

HMP Winchester Prison Employment Lead (PEL)

Account Handler

I want to receive the latest job alerts for shared services it support lead in swanmore, ham

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