Head of customer experience Work, Jobs in Aberdeen, Sct (with Salaries)

Branch Manager (Union Street)
Duncan & Todd Opticians —Aberdeen
- From £28,000 a year
- Full-time
- Customer service
- Supervising experience
- Patient care
- Annual leave
- Employee discount
Quick apply
7d
Head of Business Development
GPSS Limited —Aberdeen
- Full-time
- Sales
- Business development
- Negotiation
- Life insurance
Quick apply
3d
Operations Administrator
SUEZ —Aberdeen
- £27,126.40 a year
- Full-time
- Administrative experience
- IT
8d
Head of Operations
Rubberatkins —Aberdeen
- Full-time
Quick apply
Head of Projects
Acteon Group Ltd. —Aberdeen
- Full-time
- Engineering
Senior Health Safety and Wellbeing Manager
Balfour Beatty —Aberdeen
- Hybrid work
- Travel
- Leadership
- Annual leave
Operations Supervisor - Industrial Projects
DHL —Aberdeen
- Full-time
- Leadership
- Employee assistance programme
Coldstore Administrator (Kintore)
Mackies’s of Scotland —Aberdeenshire
- £26,500 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Life insurance
7d
Team Member FoH
YO! RESTAURANT —Aberdeen
- £12.71 an hour
- Part-time
- Restaurant
- Restaurant experience
Quick apply
11h
Chef de Partie
Village Hotels - Aberdeen - Kitchen —Cults
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Associate Director, Data Science/Gen AI Lead - ER&I
Deloitte —Aberdeen
- Hybrid work
- Azure
- Master's degree
- AWS
South Indian chef ( Kerala Cuisine)
Travancore Restaurant —Aberdeen
- £26,500 - £40,000 a year
- Full-time
- Cooking
- IT
- In-person
Quick apply
Customer Service Manager
Aberdeen Sports Village —Aberdeen
- £29,103.93 a year
- Full-time
- Sales
- Business
- Leadership
- Free parking
- Sick pay
Quick apply
3d
Student Complex Case Manager/Mental Health Adviser
RGU —Aberdeen
- £39,906 - £46,049 a year
- University
- Case management
- No degree
- Annual leave
- Work from home
9d
Head of Group Project Management Office (PMO)
OEG Energy Group —Aberdeen
- Full-time
- PMP
- Project management
- Communication skills
Student Inclusion and Wellbeing Manager
RGU —Aberdeen
- £47,389 - £56,535 a year
- Weekend availability
- Administrative experience
- University
- No degree
- Annual leave
- Work from home
9d
Customer Service Team Leader
William Hill —Aberdeen
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Multi Drop Delivery Driver- Van rental, Fuel and Insurance included
Nerina Logistics Ltd —Aberdeen
- From £130 a day
- Part-time
- English
- Driving
- Free parking
- Paid training
Quick apply
3d
Head of Procurement & Commercial - Offshore Delivery
SSE —Aberdeen
- £80,700 - £121,100 a year
- Full-time
- Agile
- Employee discount
- Gym membership
9d
Capacity and Capability Service Manager
Public Sector Resourcing —Aberdeen
- Full-time
- Business development
- Analysis skills
- No degree
- Annual leave
3d

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head of customer experience jobs near aberdeen, sct

Branch Manager (Union Street)

Duncan & Todd Opticians -
Aberdeen

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
7 days ago

Benefits

Annual leave
Employee discount

Qualifications

Optical experience
Customer service
Supervising experience
Patient care
Leadership
Communication skills

Full job description

Branch Manager – Union Street, Aberdeen

Full Time | 40 Hours per Week | Monday to Saturday

Lead a Team. Deliver Exceptional Customer Service. Grow Your Career.

Duncan & Todd Group is one of Scotland’s leading optical and hearing care providers, with over 40 years of experience serving communities across the country. Our family of brands includes Duncan & Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

We are currently looking for an experienced and motivated Branch Manager to lead our Union Street branch.

This is an exciting opportunity for someone with optical experience who is passionate about delivering outstanding patient care, developing people, and driving the success of a busy branch. FBDO qualification is desirable but not essential.

What We Offer

Competitive salary.
34 days annual leave (inclusive of public holidays).
Staff discount scheme including:
Two 100% discount vouchers per year for spectacles, sunglasses or an annual supply of contact lenses
Six 50% discount vouchers for family and friends
Access to a wide range of high street discounts through our employee benefits portal.
Ongoing training and development opportunities.
A supportive environment where your contribution is valued.
The opportunity to work for a company that genuinely cares about its people and patients.

About the Role

As Branch Manager, you will take overall responsibility for the day-to-day running and success of the branch. You will lead by example, ensuring exceptional patient care while supporting and developing your team.

Key responsibilities include:

Managing the daily operation of the branch, including staff, stock and premises.
Leading, motivating and developing the team to deliver excellent patient care.
Coaching, training and conducting performance reviews to support colleague development.
Advising patients on spectacle frames, lenses and contact lens options.
Managing the appointment diary to maximise patient experience and operational efficiency.
Handling patient enquiries and resolving issues professionally and effectively.
Maintaining patient records, NHS documentation and practice administration.
Working closely with Head Office teams to ensure professional and clinical standards are maintained.
Acting as the main point of contact within the practice and leading by example.

About You

We’re looking for someone who:

Has previous experience working within an optical environment.
Has management, supervisory or leadership experience.
Is passionate about delivering exceptional customer service and patient care.
Has excellent communication and interpersonal skills.
Is organised, proactive and able to work in a fast-paced environment.
Enjoys developing and supporting others to succeed.
Can confidently manage multiple priorities while maintaining high standards.

If you’re ready to take the next step in your optical career and join a business that values its people, we’d love to hear from you.

Apply today to become part of the Duncan & Todd Group.

Pay: From £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in aberdeen, sct

Branch Manager (Union Street)

Head of Business Development

Operations Administrator

Head of Operations

Head of Projects

Senior Health Safety and Wellbeing Manager

Operations Supervisor - Industrial Projects

Coldstore Administrator (Kintore)

Team Member FoH

Chef de Partie

Associate Director, Data Science/Gen AI Lead - ER&I

South Indian chef ( Kerala Cuisine)

Customer Service Manager

Student Complex Case Manager/Mental Health Adviser

Head of Group Project Management Office (PMO)

Student Inclusion and Wellbeing Manager

Customer Service Team Leader

Multi Drop Delivery Driver- Van rental, Fuel and Insurance included

Head of Procurement & Commercial - Offshore Delivery

Capacity and Capability Service Manager

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