Digital Workplace Engineer
Salary: Up to £35,000 per annum (DOE) | Company Benefits
Location: Walsall, West Midlands
Contract: Full Time | Permanent | 37 hours per week
About Us:
South Staffordshire Water operates across two regions as Cambridge Water and South Staffs Water, and is a privately-owned regulated water only company.
South Staffs Water supplies a population of nearly 1.3 million. The area of supply stretches from the edge of Ashbourne in the North, to Halesowen in the South, and from Burton-on-Trent in the East, to Kinver in the West.
The Role:
As a Digital Workplace Engineer, you’ll provide hands-on IT support to around 3,000 employees across the UK. This is a varied, people-facing role where you’ll troubleshoot issues, maintain systems, and build strong relationships across the business.
We’re looking for someone who is curious, proactive, and enjoys problem-solving, with a willingness to get stuck in and resolve issues both remotely and on-site.
Key Responsibilities:
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Provide 2nd line support for escalated Service Desk tickets
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Use ITSM tools to prioritise and manage incidents effectively
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Support users with hardware, software, and mobile devices
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Maintain security systems, including antivirus and monitoring tools
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Administer Active Directory and Group Policies
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Build and support Windows 11, iOS/Android devices, Intune, and Autopilot
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Carry out basic network troubleshooting (TCP/IP, LAN/WAN)
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Support patching and maintenance of network equipment
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Assist with small project work alongside delivery teams
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Travel to sites as required to provide hands-on support
What You’ll Need:
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Full UK driving licence
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Experience in an IT support role and/or relevant qualification or degree
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Strong customer service skills with a user-focused approach
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Good troubleshooting skills across hardware, software, and networks
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A proactive mindset with a willingness to learn new technologies
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Ability to work independently and manage your own workload
What You’ll Get:
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Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
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Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
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Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
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Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
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Professional Development: Hands-on training and ongoing career development opportunities
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Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
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Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
