Helpdesk support Work, Jobs in Barking, Gtl (with Salaries)

IT Support Technician
EduNet ICT Ltd —Dagenham
- From £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
9d
Customer Helpdesk Consultant
InfoTrack —London
- £27,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
10d
IT/Tech Support Assistant (Part-Time)
Wiser —London
- Part-time
- IT
- In-person
1d
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Helpdesk (Entry Level)
SHINHAN BANK LONDON BRANCH —London
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
Quick apply
12d
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
9d
Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
Community Engagement Co-ordinator
Heathrow —London
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Work from home
1d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Concierge (Fixed Term)
Sodexo —London
- £15.81 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
Quick apply
3d
Case Officer (Vulnerable Pupils)
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Full-time
- Care plans
- School
5d
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Finance Officer - Purchase Ledger (Ref: 0106ZCS)
WithYou —London
- £26,250 a year
- Part-time
- Remote
- Analysis skills
- Time management
- Annual leave
- Referral programme
Quick apply
4d
24hr Service Desk & CCTV Monitoring Operator
Metro Security GB PLC —Romford
- From £26,385.96 a year
- Weekend availability
- English
- Free parking
Quick apply
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Communication skills
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply

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IT Support Technician

EduNet ICT Ltd
Dagenham

Quick apply

Job details

Full-time
From £30,000 a year
9 days ago

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Customer service
GCSE
Windows
Technical support
VoIP
Computer hardware
Communication skills
Active Directory
Help desk

Full job description

Summary

Purpose of the post: To provide first line technical support to staff and students across schools within contract with EduNet ICT.

To act as a first line of communication with school staff via telephone and email to collect information to assist in the investigation and resolution of any and all ICT issues. You will also visit customer sites around Dagenham and surrounding areas on a weekly basis to resolve on-site issues and pro-actively maintain hardware, logging any issues on the ICT Helpdesk. You will be expected to use initiative to investigate and seek to resolve ICT issues, prioritising according to the customer’s SLA and asking for help when required. Such issues may involve any one of the following: Computers, Printers, AV, Apple/Android devices, Managed WiFi, Microsoft 365, Google Classroom and VoIP telephony.

Core Duties

· Provide “day to day” technical support to staff and students in the use of their IT facilities.

· Utilise the ICT Helpdesk to effectively manage support calls and communicate with school staff to investigate and resolve issues.

· Prioritising issues according to severity and complying with the school’s SLA, escalating calls and asking for assistance as required.

· Assisting with the updating and maintenance of servers and network hardware.

· Creation of new user accounts across various services and systems including Active Directory, Microsoft 365 and Google Classroom, as well as supporting existing users with password resets etc.

· Visiting customer sites on a weekly basis to resolve issues logged on the ICT Helpdesk, ensuring to the best of your ability that all school’s ICT facilities are operational and available for use.

· Deployment of new hardware and software.

· Identify damaged equipment and report appropriately.

· Undertake general maintenance of ICT equipment so that any issues are identified and resolved.

· Check and ensure that all ICT equipment and/or related cables and trunking do not pose a Health & Safety risk to staff and students e.g. exposed, damaged cables, broken devices and open cabinets.

· Assist the school in keeping their Asset Register up to date by recording devices that are due to be disposed of and passing on to the relevant member of school staff.

· Carry out all tasks in compliance with Health & Safety procedures.

Essential qualities and skills

· Good general education up to at least GCSE Grade C/4 or equivalent in Maths and English

· Experience and/or training in the management of Windows Server and desktop operating systems

· Experience working and communicating with customers in a professional manner

· Excellent verbal and written communication skills

· Have a strong passion for ICT

· Ability to work alone and as part of a team to complete tasks

· Good self-management skills, including the ability to plan one’s time effectively

· Enjoy working in new and challenging situations

· Commitment to updating professional skills

· Access to own vehicle for business use

Desirable qualities and skills

· Undertaken qualifications/training relevant to the post

· Experience working in an educational environment

· Experience working with ICT Helpdesk software

· Experience working with and assisting non-technical end users

Job Type: Full-time

Pay: From £30,000.00 per year

Ability to commute/relocate:

Dagenham, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)
Technical support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in barking, gtl

IT Support Technician

Customer Helpdesk Consultant

IT/Tech Support Assistant (Part-Time)

Multi Services Assistant

IT Desktop Support

IT Helpdesk (Entry Level)

IT Helpdesk Intern

Support Case Coordinator

Customer Support Consultant - UK

Community Engagement Co-ordinator

IT Coordinator/ Helpdesk Technician

Concierge (Fixed Term)

Case Officer (Vulnerable Pupils)

Graduate Cloud Support Engineer

IT 1st Line Support Engineer

Finance Officer - Purchase Ledger (Ref: 0106ZCS)

24hr Service Desk & CCTV Monitoring Operator

Tier 1 Customer Support Engineer

IT Support Technician

Patient Workflow Administrator

I want to receive the latest job alerts for helpdesk support in barking, gtl

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