Remote support desk Work, Jobs in Stevenage, Hrt (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Employee assistance programme
IT Support Technician
Hayward Tyler Ltd —Luton
- Full-time
- Microsoft Outlook
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
5d
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Office Manager/PA
GoPlaces —London
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
7d
Vendor Manager, Publishing Operations
Public Library of Science —Cambridge
- £50,000 - £83,000 a year
- Remote
- Travel
- Annual leave
10d
Construction Robot Operator, UK
Monumental —London
- Full-time
- Engineering
- English
- Construction experience
Interim Associate GDCM Deployment PEP
Hilton —Watford
- Full-time
- Bilingual
- Hospitality
- Databases
7d
Senior Software Engineer - FTC
Public Library of Science —Cambridge
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Principal Housing Lawyer
Epping Forest District Council —Epping
- £61,754 - £72,026 a year
- Part-time
- Hybrid work
- Annual leave
- Employee discount
8d
Principal Water Quality Scientist/ Modeller
AECOM —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Engineering Geologist
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
IT/Tech Support Assistant (Part-Time)
Wiser —London
- Part-time
- Google Suite
- In-person
4d
Receptionist
LAH Property Marketing —Kings Langley
- £17,485 - £34,970 a year
- Full-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
11d
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
Quick apply
11d
360 Recruitment Consultant
Goldbridge Group —Luton
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Leadership
- Work from home
Quick apply
7d
Senior Software Engineer, Core Experiences - Cambridge, United Kingdom
Speechify —Cambridge
- Remote
- Java
- APIs
14d

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1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Live chat
Technical troubleshooting
Desktop support
SCCM
Incident queue management
GCSE
IT service management
Ticket management
Computer hardware
MTA
Remote access software
Technical support incident logging
TeamViewer
ServiceNow
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Active Directory
CompTIA A+
Remote diagnostics

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team. You will need to attend our Meppershall office for your initial training and induction, and future training sessions.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

remote support desk jobs in stevenage, hrt

1st Line Service Desk Analyst

IT Support Technician

IT Junior Technical Analyst

Office Manager/PA

Vendor Manager, Publishing Operations

Construction Robot Operator, UK

Interim Associate GDCM Deployment PEP

Senior Software Engineer - FTC

Principal Housing Lawyer

Principal Water Quality Scientist/ Modeller

Engineering Geologist

IT/Tech Support Assistant (Part-Time)

Receptionist

IT Service Desk Analyst

IT Support Technician

IT Support Technician

360 Recruitment Consultant

Senior Software Engineer, Core Experiences - Cambridge, United Kingdom

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