Technical support agent Work, Jobs in Derby (with Salaries)

Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2h
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2h
Customer Operations Executive
Canopy —Nottingham
- £25,480 a year
- Overtime
- Hybrid work
- Customer service
- English
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- Windows
- Scripting
Graduate Technical Services Engineer - Facilities Management - Nottingham
Lambert Smith Hampton Ltd —Nottingham
- Full-time
- Engineering
- Maintenance
- Travel
Operations Executive
Canopy —Nottingham
- £25,480 a year
- Overtime
- Hybrid work
- CRM software
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Residential Conveyancer
GloverPriest —Lichfield
- IT
Commercial Property Solicitor
Eventus Recruitment Group —Loughborough
- £4,000 - £60,000 a year
- Call to connect
- Hybrid work
- IT
- Communication skills
Land Disposals Officer
Tarmac —Mountsorrel
- Military
- Communication skills
- Employee discount
Conveyancing Team Leader
Mallory Pryce —Leicester
- Hybrid work
- Microsoft Office
- Supervising experience
- Accounting
Quick apply
Senior Conveyancing Solicitor – Team Leader
Rothera Bray LLP Solicitors —Leicester
- Full-time
- Hybrid work
- Management
- Business development
- Team management
Quick apply
External - AI Architect (m/f/*)
Solventum —Loughborough
- Full-time
- Computer Science
- Master's degree
- SQL
AI Product Manager
Ideagen —Ruddington
- Full-time
- AI
Lead Software Engineer
Cadence Design Systems —Nottingham
- Full-time
- Hybrid work
- Azure
- Computer Science
- CAD
- Employee stock purchase plan
- Life insurance
2d
Lead Data Scientist
NEXT —Leicester
- From £66,000 a year
- Full-time
- Computer Science
- SQL
- Machine learning
- Free parking
- Employee discount
19h
Junior Commercial Advisor
Verisure Services (UK) Limited —Nottingham
- £3,800 - £6,000 a month
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
Agreement Onboarding Specialist
AmTrust International —Nottingham
- Microsoft Excel
- Annual leave
2d
Legal Advisor
Fidler & Pepper Ltd —Mansfield
Principal Data Architect
London Stock Exchange Group —Nottingham
- Full-time
- Azure
- Master's degree
- AWS
Commercial Operations Coordinator
The Simulator Company Ltd —Coalville
- £1 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
Quick apply
2d

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technical support agent jobs near derby

Dropbox Hypercare - IT Service Support Agent

Post Office Ltd -
Chesterfield

Apply Now

Job details

Full-time | Fixed term contract
2 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Analysis skills
IT
Communication skills

Full job description

Summary

Salary: Competitive Salary and Benefits
Grade: 2B
Reporting Line: IT Service Desk Team Leader
Contract Type: Fixed Term - 7 months
Location: Chesterfield

What to expect

As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable role responsible for resolving Software, Hardware, and Network-related issues to ensure the smooth functioning of Technology Services.

The IT Service Desk Agent acts as the first point of contact for users seeking technical assistance, and they must possess excellent communication and problem-solving skills to effectively address user concerns.

You will be working to provide timely and effective technical support to end-users via phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, and network issues, and guide them through problem resolution steps.
This role offers you an exciting opportunity to collaborate with other support professionals, technicians, or developers. Strong teamwork and collaboration skills are essential for effective problem resolution and knowledge sharing.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

25 days annual leave (rising to 30 after 2 years), plus bank holidays
Up to 10% on target bonus opportunity
Generous pension scheme with minimum 10% employer contribution
Access to 24/7 digital GP services and our Employee Assistance Programme
6 x Life assurance and income protection after 12 months service
Over 400 online courses, mentoring, apprenticeships, and development programmes
Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

You will demonstrate patience, even in challenging situations. Understand that customers may be frustrated or stressed and respond with empathy and understanding. As an IT Service Desk Agent, you will:

Provide timely and effective technical support to end-users via phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, and network issues, and guide them through problem resolution steps.
Identify, diagnose, and resolve technical problems reported by end-users. Escalate complex issues to the appropriate IT teams or senior support staff for further investigation and resolution.
Document all support requests, incidents, and solutions in the helpdesk ticketing system or incident management tool.
Ensure accurate and detailed records are maintained to track the progress and resolution of each reported issue.
Put the customer at the centre of your interactions and prioritise their needs and satisfaction. Listen actively, empathize with their concerns, and provide personalised assistance.
Develop strong analytical and problem-solving abilities to diagnose and resolve customer issues.
Utilise a logical and structured approach to troubleshoot problems, identify root causes, and propose effective solutions.
Prioritise tasks and manage your time effectively to ensure timely responses to customer inquiries.
Strive to meet or exceed service level agreements (SLAs) and keep customers informed about progress or delays.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

#LI-DNI

Apply Now

Refine Your Search

technical support agent jobs in derby

Dropbox Hypercare - IT Service Support Agent

Digital Transformation - IT Service Support Agent

Customer Operations Executive

Modern Workplace Infrastructure Engineer

Graduate Technical Services Engineer - Facilities Management - Nottingham

Operations Executive

Residential Conveyancer

Commercial Property Solicitor

Land Disposals Officer

Conveyancing Team Leader

Senior Conveyancing Solicitor – Team Leader

External - AI Architect (m/f/*)

AI Product Manager

Lead Software Engineer

Lead Data Scientist

Junior Commercial Advisor

Agreement Onboarding Specialist

Legal Advisor

Principal Data Architect

Commercial Operations Coordinator

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