Customer service team lead Work, Jobs in Hartcliffe, Bst (with Salaries)

Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Referral programme
9d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Knoopologist (Team Leader)
Knoops- Bristol —Bristol
- £13.50 an hour
- Full-time
- Customer service
Quick apply
Telesales Team Leader
Eden Conveyancing —Bristol
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Training & development
- Leadership
- Annual leave
Quick apply
8d
Customer Experience Lead
MillerKnoll —Melksham
- Overtime
- Bachelor's degree
- Continuous improvement
- Team management
6d
Vehicle Procurement Aftersales Lead
Ayvens —Bristol
- £40,000 - £54,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
9d
ELEVATE Lead Development Representative (French Speaker)
ELEVATE EMEA —Bristol
- Remote
- Customer service
- Organisational skills
- Time management
Quick apply
Plant Nursery Hospitality Team Leader
Bristol City Council —Bristol
- £32,061 - £34,434 a year
- Part-time
- Hybrid work
- Hospitality
- Inventory control
- Customer service
- Annual leave
- Flexitime
8d
Lead Nightshift Manager
Sainsbury's —Frome
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
11d
Team Leader for Eat a Pitta in Broadmead (Bristol)
Eat a Pitta —Bristol
- £13 an hour
- Full-time
- Management
- Supervising experience
- Team management
- Employee discount
Quick apply
Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Supervising experience
- Continuous improvement
- Mentoring
Quick apply
Customer Service Team Leader
William Hill —Bedminster
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Training & development
- Employee discount
13d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Vehicle Maintenance Team Leader
Novuna —Trowbridge
- Hybrid work
- Maintenance
Team Leader
Card Factory —Bath
- £14.31 an hour
- Customer service
- Leadership
6d
Arrears Team Leader
Tandem Bank —Cardiff
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
6h
Sales Ledger Team Leader
HFT —Bristol
- £35,889.58 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
Fleet Availability Team Leader
Novuna —Trowbridge
- Hybrid work
- Continuous improvement
10h
Senior Marketing Lead
Vertu Motors —Newport
- Full-time
- Analytics
- Employee discount
Quick apply
9d
Team Leader
Southern Co-op —Bradford-on-Avon
- Part-time
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
3d

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Customer Service Team Leader

Ayvens -
Bristol

Apply Now

Job details

Full-time
£32,000 - £38,000 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Referral programme

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Computer literacy
Stakeholder liaison
Microsoft Office Suite
Performance management
Continuous improvement
Team management
Organisational skills
Employee performance appraisals
Management reporting
Training & development
Leadership
Communication skills
Time management

Full job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Outstanding opportunity for an experienced people leader to join our Bristol based ‘"Indirect" Team within Customer Service, where we provide market leading capability and interaction with a broad range of drivers, brokers and dealerships

Are you passionate about leading others?
Are you committed to providing excellent levels of service?
Dedicated to ensuring speedy/ respectable turnaround and response times?
Committed to leading a team who produce impressive levels of interaction?
Have a passion for knowledge sharing, developing others

If this sounds like you, please read on you could be just what we need to complement our existing leadership team. Strong remuneration package inc. competive basic salary, contributory pension, bonus potential, flexible working.

Key Purpose

Lead and manage a team to achieve all individual, team and business KPI’s and SLAs
Provide all team members with feedback and coaching to ensure individual competence maximising individual and team performance
Ensure a consistent high level of quality service standards are provided to internal and external customers
Promote a culture of efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements
Foster and promote an engaged team therefore minimising attrition and absence
Collaborate with other operational teams to proactively look for ways to reduce handoffs, costs and improve customer satisfaction
Minimise business and regulatory risks through rigorous control checks

Summary of Responsibilities

Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved
Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback.
Track, monitor and deliver in line with the Quality framework to deliver good customer outcomes
Complete monthly performance reviews with all team members and implement performance improvement plans as and when required
Ensure robust training and succession plans are in place to develop, engage and retain competent team members
Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to
Provide operational and subject matter guidance for all team processes
Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes.
Utilise daily, weekly and monthly reporting for all required team metrics, to enable ownership and delivery of team performance.
Timely escalation of any issues on policy, procedures or decision making processes to an Operations Manager

Skills & Experience

Proven experience in a previous leadership position
Experience of managing performance, formally or informally, with a focus on both results and behaviours
Excellent communication skills: written, verbal, report writing and presentations
Proven people management experience including feedback, coaching and performance management
Excellent time management, planning, organisational and delegation skills
High levels of professionalism and stakeholder management.
Broad knowledge of UK regulated and finance industry and commercial awareness
Problem solving capabilities
Good standard in IT literacy in particular Microsoft Office applications
Self-motivated with the ability to lead others

What We Can Offer

Salary range between £32,000 - £38,000

Generous contributory pension scheme

25 days holiday, in addition to bank holidays

Volunteering days to assist in charity work

Sustainability Initiatives

Holiday buy / sell (subject to conditions)

Travel Insurance (cost associated)

Dental Insurance (cost associated)

Eligibility for Annual Bonus Scheme

Enhanced parental leave

Generous Employee Referral Scheme (£1000)

Cycle2work Scheme

Free breakfast / fruit in the Bristol office

EV charging points, bike storage, shower & changing facilities, car parking

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.

At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

Apply Now

Refine Your Search

customer service team lead jobs in hartcliffe, bst

Customer Service Team Leader

Service Desk Team Leader

Knoopologist (Team Leader)

Telesales Team Leader

Customer Experience Lead

Vehicle Procurement Aftersales Lead

ELEVATE Lead Development Representative (French Speaker)

Plant Nursery Hospitality Team Leader

Lead Nightshift Manager

Team Leader for Eat a Pitta in Broadmead (Bristol)

Contact Centre Team Leader

Customer Service Team Leader

Customer Experience Team Leader

Vehicle Maintenance Team Leader

Team Leader

Arrears Team Leader

Sales Ledger Team Leader

Fleet Availability Team Leader

Senior Marketing Lead

Team Leader

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