Tech software Work, Jobs in Birmingham, Wmd (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
5d
Vinyl Wrap Technician / IT Executive Trainee
Vendnation LTD —Smethwick
- From £12.71 an hour
- Full-time
- Computer literacy
- No experience needed
- In-person
- Free parking
Quick apply
13d
Technical Apprentice
Birmingham Hippodrome —Birmingham
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
6d
Software Engineer, Data Infrastructure & Acquisition - Birmingham, United Kingdom
Speechify —Birmingham
- Remote
- Doctoral degree
- Computer Science
- Master's degree
3d
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
10d
Software Engineer, Platform - Birmingham, United Kingdom
Speechify —Birmingham
- Remote
- APIs
- Communication skills
11d
Principal Software Engineer Backend Technologies, Platform (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Mentoring
- AI
- Annual leave
Quick apply
agent Agentic AI systems
Aston University —Birmingham
- £38,784 - £41,064 a year
- Full-time
- Doctoral degree
- Computer Science
- Research
- Annual leave
2d
Senior Software Engineer, Core Experiences - Birmingham, United Kingdom
Speechify —Birmingham
- Remote
11d
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Conflict management
- Agile
- Communication skills
10d
Software Engineer, iOS Core Product - Birmingham, United Kingdom
Speechify —Birmingham
- Remote
- Communication skills
11d
Forward Deployed AI Engineer
gravity9 —Birmingham
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Product management
Quick apply
2d
Field Service Technician - Birmingham (6 Month Fixed-Term Contract)
Focal Systems —Birmingham
- £17 an hour
- Weekend availability
- Maintenance
- Travel
- Power tools
- Annual leave
Quick apply
Senior Online Developer (JavaScript)
Rebellion —Warwick
- Full-time
- Databases
- Bachelor's degree
- APIs
- Free parking
- Relocation assistance
Quick apply
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
Electronics Application Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Master's degree
- Employee discount
Quick apply
Internal Audit, Transaction Banking Technology Audit, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Financial services
- Employee assistance programme
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Lead Data Engineer
Gymshark —Solihull
- Hybrid work
- Mentoring
- Employee discount
- Gym membership
Quick apply
2d
Account Executive - UK
Neural Concept —Birmingham
- Full-time
- Hybrid work
- English
- Business development
- Travel

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tech software jobs near birmingham, wmd

1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent
5 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Apply Now

Refine Your Search

tech software jobs in birmingham, wmd

1st Line Service Desk Analyst (Days)

Vinyl Wrap Technician / IT Executive Trainee

Technical Apprentice

Software Engineer, Data Infrastructure & Acquisition - Birmingham, United Kingdom

IT Technician

Software Engineer, Platform - Birmingham, United Kingdom

Principal Software Engineer Backend Technologies, Platform (UK Remote)

agent Agentic AI systems

Senior Software Engineer, Core Experiences - Birmingham, United Kingdom

IT Project Manager

Software Engineer, iOS Core Product - Birmingham, United Kingdom

Forward Deployed AI Engineer

Field Service Technician - Birmingham (6 Month Fixed-Term Contract)

Senior Online Developer (JavaScript)

L4 Network Engineer Apprentice

Electronics Application Engineer

Internal Audit, Transaction Banking Technology Audit, Associate, Birmingham

2nd Line Support Technician

Lead Data Engineer

Account Executive - UK

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